This document applies to the HP Photosmart Plus B209a, B209b, and B209c All-in-One Printer Series.
note:Some of the following solutions require the full HP software. If you did not install the full software during the installation process, click here to go to the software and drivers page, and then download and install the full feature software.
note:Cleaning the printhead uses more ink than the automatic printer servicing.
note:Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of horizontal streaks and vertical streaks in printout
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Figure : Horizontal streaks in printout
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Figure : Vertical streaks in printout
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Continue with the following troubleshooting steps if your printout contains horizontal streaks, or other print-quality issues besides vertical streaks.
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Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.
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note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
Examples of defects on the print quality diagnostic report
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Defect
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Example
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Large font text is ragged on one end (possible cartridge or printhead problem)
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Irregularly streaked or faded color bars (possible cartridge or printhead problem)
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Ragged color bars (possible cartridge or printhead problem)
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The color bars are streaked with another color (possible cartridge or printhead problem)
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The color blocks have regular white streaks (possible cartridge or printhead problem)
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Completely missing (black) color (possible cartridge or printhead problem)
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Page is blank or nearly blank (possible cartridge or printhead problem)
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Jagged alignment patterns (possible alignment problem)
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If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Resolving Strange, Garbled or Illogical Text, Incomplete Printouts, or Missing Text or Graphics (c01954177).
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caution:Do not lift the latch to the side of the carriage to remove the cartridge. Doing so might result in incorrectly seated cartridges.
note:Make sure that each cartridge is installed in the correct slot. Match the shape of the icon and the color of the cartridge with the slot that has the same shaped icon and color.
note:Mechanical noises during the cleaning process are normal. A test page prints when the cleaning process finishes.
note:Mechanical noises during and after alignment are normal.
note:The outside of the product shown in this video might not look the same as your product, but the steps are the same.
caution:Do not lift the latch to the side of the carriage to remove the cartridge. Doing so might result in incorrectly seated cartridges.
note:Mechanical noises during and after alignment are normal.
note:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.
note:Some of the following solutions require the full HP software. If you did not install the full software during installation, click here to go to the software and drivers page, and then download and install the full feature software.
note:Cleaning the printhead uses more ink than the automatic printer servicing.
note:Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of horizontal streaks and vertical streaks in printout
|
|
Figure : Horizontal streaks in printout
|
Figure : Vertical streaks in printout
|
Continue with the following troubleshooting steps if your printout contains horizontal streaks, or other print-quality issues besides vertical streaks.
|
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.
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note:To save these settings for future print jobs, choose Save in the Presets menu, and then name the new preset. If multiple printers are installed, open System Preferences, and then click Print & Fax, Print & Scan, or Printers & Scanners. Set the Default Printer to Last Printer Used.
note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
Examples of defects on the print quality diagnostic report
|
|
Defect
|
Example
|
Large font text is ragged on one end (possible cartridge or printhead problem)
|
|
Irregularly streaked or faded color bars (possible cartridge or printhead problem)
|
|
Ragged color bars (possible cartridge or printhead problem)
|
|
The color bars are streaked with another color (possible cartridge or printhead problem)
|
|
The color blocks have regular white streaks (possible cartridge or printhead problem)
|
|
Completely missing (black) color (possible cartridge or printhead problem)
|
|
Page is blank or nearly blank (possible cartridge or printhead problem)
|
|
Jagged alignment patterns (possible alignment problem)
|
|
caution:Do not lift the latch to the side of the carriage to remove the cartridge. Doing so might result in incorrectly seated cartridges.
note:Make sure that each cartridge is installed in the correct slot. Match the shape of the icon and the color of the cartridge with the slot that has the same shaped icon and color.
note:Mechanical noises during the cleaning process are normal.
note:Mechanical noises during and after alignment are normal.
note:The outside of the product shown in this video might not look the same as your product, but the steps are the same.
caution:Do not lift the latch to the side of the carriage to remove the cartridge. Doing so might result in incorrectly seated cartridges.
note:Mechanical noises during and after alignment are normal.
note:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.