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HP LaserJet P1000 Printers - Paper Jam Errors

This document is HP LaserJet P1005, P1006, P1007, P1008, and P1009 printers.
The printer stops printing and the Attention light on the control panel blinks.
Illustration of the Attention light blinking.
note:
Paper jam messages can be true or false. The printer might report a paper jam when there is not any paper jam. The following steps resolve both true and false paper jam messages.

Video overview

The following video demonstrates the steps explained on this page. The outside of the product might look different, but the steps are the same for your product.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Step 1: Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
Remove all loose paper from the main tray, the priority feed slot, and the output bin.
  caution:
Do not try to remove jammed paper at this stage.
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam).
  1. Press the Power button to turn off the printer.
  2. Wait 30 seconds, and then press the Power button to turn on the printer.
Try to print. If the error persists, check for jammed paper in another area of the printer.

Step 3: Reload the paper

Reload the paper, and then try to print again to make sure the hardware functions correctly.
  1. Slide the paper length and width guides to their outermost positions.
    Illustration of the paper width and paper length guides.
  2. Tap a stack of plain, white paper on a flat surface to align the edges.
    note:
    Do not fan paper prior to loading. To loosen the ream, hold it firmly in both hands, and then twist the media by rotating your hands in the opposite direction.
  3. Load the paper into the input tray with the narrow edge first and the print side facing up. Slide the paper forward until it stops.
  4. Slide the paper length and width guides inward until they stop at the edges of the paper.
    note:
    Do not overload the tray. Make sure the stack of paper fits within the tray and is no higher than the top of the guides.
Try to print. If the problem persists, continue to the next step.

Step 4: Check the print settings

Follow these steps to check and adjust print settings to match the loaded paper.
note:
The steps can vary depending on the software program.
  1. From the File menu in the software program, click Print.
  2. In the Print dialog box, click Properties.
  3. Check the settings on the Paper/Quality tab, change them if necessary, and then click OK.
  4. Try printing again.
If the problem persists, continue to the next step.

Step 5: Clean the toner cartridge area

During the printing process, paper, toner, and dust particles can accumulate inside the printer and might cause paper jams. Clean the rollers inside the printer, and then try to print again.
  1. Press the Power button to turn off the printer.
  2. Disconnect the power cord from the back of the printer.
  3. Wait for the printer to cool down.
  4. Open the toner cartridge door, and then remove the toner cartridge.
  5. With a dry, lint-free cloth, wipe any residue from the paper path area and the toner cartridge cavity.
    Illustration of the toner cartridge cavity.
  6. Reinstall the toner cartridge, and then close the toner cartridge door.
  7. Reconnect the power cord to the back of the printer.
    Illustration of reconnecting the power cord.
  8. Press the Power button to turn on the printer.
Try to print. If the problem persists, continue to the next step.

Step 6: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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