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HP Photosmart M-Series Cameras - The Camera Will Not Turn On

Issue
The camera will not turn on.
Solution
Follow the steps below to resolve this issue:
Step one: Reset the camera
  1. If you have an optional memory card installed, remove it. (Although removing an optional memory card is not necessary for performing the reset, it eliminates the memory card as a possible cause of the problem.)
  2. Remove all power sources (batteries and AC power) from the camera for at least 5 seconds.
  3. Reinsert the batteries and close the Battery/Memory card door and/or reconnect the HP AC power adapter to the camera.
  4. After verifying that the camera works without an optional memory card, reinsert the card, if you have one.
Try to turn the camera on. If it now works properly, the camera experienced a temporary electrical problem and should now work properly.
  • If the issue is resolved, you do not need to continue with the rest of the instructions in this document.
  • If the is not resolved, continue with the next step.
  1. Open the Battery/Memory card door on the camera.
  2. Remove the batteries.
  3. If the batteries are damaged or show corrosion, replace the batteries.
  • If the issue is resolved, you do not need to continue with the rest of the instructions in this document.
  • If the is not resolved, continue with the next step.
  1. Recharge the batteries or replace the batteries if they are damaged or will not charge.
  2. Try turning the camera on after the batteries are fully charged or have been replaced.
  • If the issue is resolved, you do not need to continue with the rest of the instructions in this document.
  • If the is not resolved, continue with the next step.
  1. Re-insert the batteries correctly into the camera by referring to the image on the Battery/Memory card door for proper battery placement.
  2. Try turning the camera on.
  • If the issue is resolved, you do not need to continue with the rest of the instructions in this document.
  • If the is not resolved, continue with the next step.
  1. Open the Battery/Memory card door on the camera.
  2. Remove the batteries and optional memory card from the camera.
  3. Wait 15 seconds.
  4. Re-insert the batteries into the camera, but not the memory card.
  5. Try turning the camera on.
    • If the issue is resolved, format the memory card in the camera and then you do not need to continue with the rest of the instructions in this document.
    • If the is not resolved, continue with the next step.
      warning:
    Formatting the memory card in the camera will erase any images stored on the memory card. To avoid losing the images on the memory card, first save the images to a computer or another disk.
  1. Connect the camera to the optional AC power supply. Ensure that the AC power supply is connected to a working power outlet.
  2. Try turning the camera on.
  • If the issue is resolved, you do not need to continue with the rest of the instructions in this document.
  • If the is not resolved, continue with the next step.
If the camera still will not turn on, service the camera.
Cause
The following conditions can cause the camera to not turn on:
  • Improperly formatted memory card - memory cards should be formatted in the camera they are going to be used in
  • Corrupt images on the memory card
  • More than 300 pictures on a memory card
  • Damaged batteries
  • Dead batteries
  • Incorrectly installed batteries
  • Damaged camera

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