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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP w19 Flat Panel Monitor - Using and Adjusting Your Monitor

Front-Panel Buttons
The monitor buttons are located on the front panel.
Figure : Front panel buttons
Reference
Icon/Label
Control
Function
A
Auto Config/Exit
Optimizes the display performance for VGA (analog) input and exits out of control menus
B
Brightness
Adjusts the display brightness
C
Contrast
Adjusts the display contrast
D
Menu/Enter
Accesses sub-menus to adjust the display, locks the OSD
E
Power Button
Turns the monitor on and off
LED Indicators
Status
LED Color
Full-power mode
Green
Active-off mode
Red
Setting the Optimal Resolution
The recommended resolution for the HP w19 LCD monitor is 1400 by 900. To set the resolution:
  1. Click Start.
  2. Click Settings.
  3. Click Control Panel.
  4. Double-click Display.
  5. Set the resolution slide bar to 1400 by 900.
  note:
If 1400 by 900 is not shown in the list of available display resolutions, try updating the graphics driver on the PC. If the graphics hardware on your PC is not capable of displaying 1400 by 1900, use a different resolution, such as 1024 by 768.
Using the Onscreen Display (OSD)
Figure : Front panel buttons
  1. If the monitor is not already on, press the Power button (E) to turn on the monitor.
  2. To access the Main OSD menu, press the Menu/Enter button (D). The OSD Main Menu displays.
  3. To navigate through the Main OSD menu or the Sub OSD menus, press the up arrow button (B) on the monitor's front panel to scroll up, or the down arrow button (C) to scroll down.
      note:
    To adjust the scale of a selected item, press the up and down arrows buttons.
  4. Press the Menu/Enter button (D) to activate the selected function.
  5. To exit and save, press the Auto Config/Exit button (A).
Adjusting Monitor Settings
The screen adjustments are set in the OSD menus. The following table describes the Main Menu and Sub-Menu OSD selections and levels. To access the Main Menu, press the Menu button on front of the monitor.
Adjusting the Monitor Display
Main Menu Item
Main Menu Icon
Sub-Menu Item
Sub-Menu Icon
Description
Luminance
Contrast
Contrast from digital-register
Brightness
Backlight adjustment
Image Setup
Focus
Adjust picture phase to reduce horizontal-line noise
Clock
Adjust picture clock to reduce vertical-line noise
Image Position
H. Position
Adjust the horizontal position of the picture.
V. Position
Adjust the vertical position of the picture.
Color Temp.
Warm
N/A
Recall warm color temperature from EEPROM
Cool
N/A
Recall cool color temperature from EEPROM
sRGB
N/A
Recall sRGB temperature from EEPROM
User/Red
Red gain from digital-register
User/Green
Green gain from digital-register.
User/Blue
Blue gain from digital register.
Input Select
Analog
N/A
Select input signal from analog source (D-Sub)
Digital
N/A
Select input signal from analog source (DVI)
OSD Setup
H. Position
Adjust the horizontal position of the OSD
V. Position
Adjust the vertical position of the OSD
OSD Timeout
Adjust the OSD timeout
Language
Language
N/A
Select the language you like
Information
Information
N/A
Show the resolution, H/V frequency and input port of current input timing
Reset
Yes
N/A
Clear each old status of auto-configuration
No
N/A
Do not execute reset, return to main menu
Exit
N/A
N/A
Exit OSD
OSD Lock Function
To lock the OSD, press and hold the Menu/Enter (D) button while the monitor is off and then press the Power button (E) to turn the monitor on. To unlock the OSD, press and hold the Menu/Enter (D) button while the monitor is off and then press the Power button (E) to turn the monitor on.
Using the Auto-Adjustment Function
You can easily optimize the screen performance for the VGA (analog) input by using the Auto button on the monitor.
  caution:
Do not use this procedure if your monitor is using a DVI input.
If you monitor is using a VGA (analog) input, this procedure can correct the following image quality conditions:
  • Fuzzy or unclear focus
  • Ghosting, streaking, or shadowing effects
  • Faint vertical bars
  • Thin, horizontal scrolling lines
  • An off-center picture
To use the auto-adjustment feature:
  1. Allow the monitor to warm up for 20 minutes before adjusting.
  2. Press the Auto Config/Exit (A) button on the monitor front panel to produce a stable, centered image. If the result is not satisfactory, continue with the procedure.
Troubleshooting the Monitor
The following table includes some frequently asked questions:
Problem and Question
Possible Solutions
Power LED is not on
Make sure the power button is on and the power cord is properly connected to a grounded power outlet and to the monitor.
No Plug & Play
In order for the Plug & Play feature of the monitor to work, you need a Plug & Play compatible computer and video card. Check with your computer manufacturer. Also check the monitor's video cable and make sure none of the pins are bent.
Make sure the HP monitor drivers are installed (HP monitor drivers are available at: http://www.hp.com/support)
Picture is fuzzy and has ghosting shadowing problem
Adjust the contrast and brightness controls.
Make sure you are not using an extension cable or switch box. We recommend plugging the monitor directly to the video card output connector on the back of your computer.
Picture bounces, flickers or wave pattern is present in the picture
Move electrical devices that may cause electrical interference as far away from the monitor as possible.
Use the maximum refresh rate your monitor is capable of at the resolution your are using.
Monitor is stuck in Active Off-Mode
The computer power switch should be in the on position.
The computer video card should be snugly seated in its slot.
Make sure the monitor’s video cable is properly connected to the computer.
Inspect the monitor’s video cable and make sure none of the pins are bent.
Make sure your computer is operational by hitting the Caps Lock key on the keyboard while observing the Caps Lock LED. The LED should either turn on or off after hitting the Caps Lock key.
Missing one of the primary colors (red, green, or blue)
Inspect the monitor’s video cable and make sure that none of the pins are bent.
Make sure the monitor's video cable is properly connected to the computer.
Screen image is not centered or sized properly
Adjust H-Position and V-Position or press hot-key (Auto)
Picture has color defects (white does not look white)
Adjust RGB color or select color temperature
Maintenance Guidelines
To enhance the performance and extend the life of your monitor:
  • Do not open your monitor cabinet or attempt to service this product yourself. If your monitor is not operating properly or has been dropped or damaged, contact your HP authorized dealer, reseller, or service provider.
  • Adjust only those controls that are described in the operating instructions.
  • Turn your monitor off when not in use. You can substantially increase the life expectancy of your monitor by using a screen saver and turning off the monitor when not in use.
  • Keep your monitor in a well-ventilated area, away from excessive light, heat, or moisture.
  • Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or covered. Never push objects of any kind into cabinet slots or other openings.
  • Unplug your monitor from the wall outlet before cleaning.
  • Do not drop your monitor or place it on an unstable surface.
  • When removing the monitor pedestal base, you must lay the monitor face down on a soft area to prevent it from getting scratched, defaced, or broken.
Cleaning the Monitor
The monitor is a high-quality optical device that requires special care when cleaning. To clean the monitor, follow these steps:
  1. Turn off the PC and the monitor.
  2. Unplug your monitor from the wall outlet before cleaning.
      caution:
    Do not use benzene, thinner, ammonia, or any volatile substances to clean the monitor screen or cabinet. These chemicals may damage the monitor. Do not use liquid cleaners or aerosol cleaners. Never use water to clean an LCD screen.
  3. Wipe the screen with a dry, soft, clean cloth. If the screen requires additional cleaning, use an antistatic screen cleaner.
  4. Dust the monitor housing. Use a damp cloth to clean the cabinet. If the cabinet requires additional cleaning, use a clean cloth dampened with isopropyl alcohol.
  5. Plug in the monitor.
  6. Turn on the monitor and the PC.
Tips and Recommendations
  • Avoid applying pressure to the LCD screen; doing so can cause damage.
  • Do not open your monitor cabinet or attempt to service this product yourself. Adjust only those controls that are covered in the operating instructions. If your monitor is not operating properly, or has been dropped or damaged, contact your HP authorized dealer, reseller, or service provider.
  • Adjust only those controls that are described in the operating instructions.
  • Use only a power source and connection appropriate for this monitor, as indicated on the label/back plate of the monitor.
  • Keep your monitor in a well-ventilated area, away from excessive light, heat, or moisture.
  • Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or covered. Never push objects of any kind into cabinet slots or other openings.
  • Never disconnect the monitor by pulling the cord.
  • When removing the monitor base, lay the monitor face down on a soft flat area to prevent it from getting scratched, defaced, or broken.
  • Burn-in image damage may occur on monitors that display the same static image on screen for a prolonged period of time. To avoid burn-in image damage on your monitor screen, always activate a screen saver application or turn off the monitor when it is not in use for a prolonged period of time. You may substantially increase the life expectancy of your monitor by doing so.

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