hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

'Wrong Ink Cartridges Installed' Message Displays on the Control Panel Display of HP Photosmart 3100, 3200, and 3300 Series All-in-Ones and 8200 and D7100 Series Printers

Issue
During printer setup, the error message 'Wrong Ink Cartridges Installed' displays on the control panel display. The printer will not print.
  note:
Icons represent the print cartridges in the error message text rather than the words 'ink cartridges.'
Solution
Use the print cartridges that came with the printer.
This error normally occurs when print cartridges that did not come with the printer are installed during initial printer setup. The print cartridges that come with the printer are called introductory print cartridges. Introductory print cartridges carry special ink formulations required for printer initialization. During initialization, inks in the introductory cartridges mix with inks in the printer to create a normal ink formulation. If the printer detects non-introductory print cartridges, it cannot initialize.
If this error occurs and you are using the print cartridges that came with the printer, incorrect print cartridges might have been shipped with your printer. Click Contact HP () on this page to obtain the correct print cartridges for your printer.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Indonesia

hp-detect-load-my-device-portlet

Actions
Loading...