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HP Customer Support - Knowledge Base

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HP Designjet cc800ps, 815mfp and 4200 Scanner - Preventative Maintenance Kit Drawer Statement

Introduction

Routine multifunction maintenance operations for the HP Designjet cc800ps, 815mfp or 4200 Scanner, such as cleaning and preventive maintenance services (including parts contained in any preventive maintenance kit and HP service engineer visits), are not covered by HP’s limited warranty.
The preventive maintenance kit for the HP Designjet cc800ps, 815mfp and 4200 Scanner (HP part number, Q1261-60060) includes the following parts:
  • Fluorescent lamp
  • Glass plate
  • White background assembly
  • Fan filter
The purpose of scheduled preventive maintenance is to avoid failures, ensuring good performance during the product life.
The glass plate is one of the preventive maintenance kit parts because it is one of the most important parts of the scanner to ensure good scan quality. The glass plate can be damaged depending on the originals that the customer uses, so the glass plate is not covered under the printers warranty. The glass plate is in the same situation as the other spare parts that we use for service.
All the maintenance kit parts need to be changed to avoid future quality problems, and the maintenance processes have to be paid by the customer.
note:
Maintenance kit installation is not covered by warranty for any Designjet printer or copier.

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Country/Region: Flag Indonesia

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