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HP Customer Support - Knowledge Base

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Digital Sender 9100C - Digital Sender Hangs When Attempting to Authenticate

If the Digital Sender is unable to complete the authentication process, please check the level of firmware on the Digital Sender 9100c. This can be done by pressing the Shift, Alt, and Duplex keys simultaneously (Shift+Alt+Duplex).
If the firmware on the HP Jetdirect card is R.25.x, please call HP Customer Care Center for additional troubleshooting information and solutions.
note:
The HP digital sender supports varying levels of user access and security. User access can be controlled by logging in to user profiles stored in the digital sender or by authenticating to any Web server that requires a user name and password.

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Country/Region: Flag Indonesia

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