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HP Business Inkjet 3000 Series Printer - Printhead Alignment Failed

BI 3000 - Printhead Alignment Failed
Introduction
When the printer is first turned on or after a printhead is inserted, the printer attempts to automatically align the printheads and the LCD displays the error message Printhead Alignment Failed.
Troubleshooting
Follow the steps below:
  1. Verify that the media being used during the alignment process is good quality, letter sized, and a weight that is from 105 to 210 g/m2 (16 to 28 pound bond).
  2. Make sure the paper-size sensors are in the proper position by following the steps below:
    1. Remove the paper tray (usually Tray 2) being used.
    2. Inspect the paper-size sensor assembly located inside the printer in the slot formerly occupied by the paper tray. The paper-size sensor assembly has three silver sheet-metal switches. The assembly is held in position by gray plastic tabs. Please see Figure 1.
      Figure : Paper-size sensor
    3. If the paper-size sensor assembly is not locked into place, attempt to lock the assembly in place.
    4. If the paper-size sensor assembly is broken or will not lock into place, the printer will require repair.
  3. Make sure the paper tray is lifting and holding the paper up into position to feed properly.
  4. Carefully clean the encoder strip by following the instructions below:
    1. With the printer turned on, open the top cover.
    2. Close the Top Cover to allow the printhead cradle to move to the right side of the printer.
    3. Unplug the power cord from the printer.
    4. Slide the cradle to the far-right position.
    5. Identify the semi-clear mylar encoder strip, located just behind the round, metal, cradle rod.
    6. Moisten a clean cloth or tissue with water, then gently grasp the strip between the thumb and forefinger, and carefully pull the moistened cloth along the entire length of the strip in a right-to-left direction. Repeat this step with a different portion of the cloth to ensure that all foreign matter is removed.
    7. Move the cradle to the far-left position and repeat Step e on the right side of the encoder strip, beginning as far right as possible. Again, gently pull the cloth in a right-to-left direction.
    8. Allow the encoder strip to dry, or gently dry the encoder strip with a clean, dry cloth or tissue.
    9. Position the cradle near the center, and then plug the power cord into the printer.
    10. Close the top cover to allow the print cartridge cradle to move back to the right of the printer.
  5. Run the Clean Printheads Utility by following the steps below:
    1. Press the Select button.
    2. Press the Down button until CONFIGURE DEVICE is displayed in the LCD.
    3. Press the Select button.
    4. Press the Down button until PRINT QUALITY is displayed in the LCD.
    5. Press the Select button.
    6. Press the Down button until CLEAN PRINTHEADS is displayed in the LCD.
    7. Press the Select button to clean the printheads.
  6. Manually clean the printheads by following the steps below:
    1. Turn on the printer.
    2. Open the printhead access cover.
    3. Open the purple printhead latch.
    4. Turn off the printer by unplugging the power cable from either the back of the printer or the power outlet.
    5. Remove the printheads by pulling up on the blue plastic handle on each printhead.
    6. Clean the copper contacts on the back of the printheads with a coffee filter or clean, dry, lint-free cloth. If dried ink is present on the printhead contacts, lightly moisten the cloth with distilled water if available or tap water. Use the minimum amount of water possible and make sure the contacts are dry before reinserting the printheads.
    7. Clean the printhead contacts inside the printer using a coffee filter or clean, dry, lint-free cloth. If dried ink is present on the printhead contacts inside the printer, lightly moisten the cloth with distilled water if available or tap water. Use the minimum amount of water possible and make sure the contacts are dry before reinserting the printheads.
    8. Make sure the printheads and contacts are dry and then reinsert the printheads. When the printheads are installed, the printer will attempt an automatic alignment. If the alignment fails, continue with Step 7.
  7. Print a Configuration page or test file and look for errors or print quality issues with an individual printhead. If there are errors or print quality issues with a specific printhead, replace the indicated printhead.
      note:
    Do not send a complete set of printheads if the problem cannot be isolated to a single printhead or two.
  8. If replacing the individual printhead(s) does not correct the problem, the printer will require service.

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