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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP PCs - Obtaining PC Recovery USB Drives or Discs

This document is for HP notebook, desktop, and All-in-One computers.
Performing a system recovery or reset can resolve issues by returning your computer to a previous or original configuration. Confirm if other system recovery options work with your computer, and then order recovery media on CDs, DVDs, or a USB drive if necessary.
note:
Depending on your computer age, warranty status, and region, you can order recovery media for several years after the product released. Because of software licensing restrictions, HP and its partners can only provide recovery kits for a limited time.

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Country/Region: Flag Indonesia

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