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HP Business Inkjet 3000 Series Printer - Alphabetical Printer Messages

Introduction
Most liquid-crystal display (LCD) control panel messages are status messages that display information about the current operation of the printer. In addition, the printer displays warning messages, error messages, and critical error messages. This document contains a brief description of each message category, explains the messages, and recommends what action to take to resolve any problem that is being reported.
To resolve a message, follow the instructions displayed on the LCD control panel. If following these instructions does not resolve the message, press and hold (power button) to turn off the printer, and then turn on the printer again. If the message persists after performing all of the recommended actions, contact an HP-authorized service or support provider.
  note:
Any button pressed during the 10-second display of an auto-continuable error message will override the auto-continue feature and the function of the button pressed will take precedence. For example, pressing (cancel job button) will cancel the print job.
LCD control panel message types
Status messages
Status messages reflect the current state of the printer. They offer information about normal printer operation and require no action to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message "READY" is displayed if the printer is online.
Warning messages
Warning messages display information about data and print errors. These messages typically alternate with the "READY" or "STATUS" message and remain displayed until (select button) is pressed.
Error messages
Error messages communicate that some action must be performed, such as adding paper or clearing a paper jam. Some error messages are auto-continuable. If the AUTO CONTINUE setting is ON, the printer will continue normal operation after displaying an auto-continuable error message for 10 seconds.
Critical error messages
Critical error messages display warnings about device failure. Some of these messages can be cleared by pressing and holding (power button) to turn the printer off and then on again. These messages are not affected by the AUTO CONTINUE setting in the System Setup menu. If a critical error persists, service is required.
  note:
The control panel messages are listed in alphabetical order.
Access denied
Message type
Status
Description
Access to this menu or menu item requires a PIN (Personal Identification Number).
Action
Enter the correct PIN or contact the IT administrator.
Aligning printheads
Message type
Status
Description
The printer is aligning the printheads.
Action
Wait until alignment is complete.
Calibrating color calibration
Message type
Status
Description
The printer is calibrating the color.
Action
Wait until calibration is complete.
Calibrating linefeed
Message type
Status
Description
The printer is calibrating the linefeed.
Action
Wait until calibration is complete.
Canceling color calibration
Message type
Status
Description
The color calibration process has been canceled.
Action
Wait until the process is completely canceled.
Canceling . . . [jobname]
Message type
Status
Description
The printer is canceling a print job.
Action
No action is required.
Canceling linefeed calibration
Message type
Status
Description
The linefeed calibration process has been canceled.
Action
Wait until the process is completely canceled.
Chosen personality not available
Message type
Error
Description
The printer is not able to process the print job because the requested personality (printer language) is not available. The job was canceled and no pages were printed.
Action
Resend the print job using a supported personality. Supported personalities are Printer Control Language (PCL) 5c, PCL 6, and PostScript (R) (PS) 3 emulation.
Cleaning printheads
Message type
Status
Description
The printer is cleaning the printheads.
Action
Wait until the cleaning is complete.
Clearing event log
Message type
Status
Description
The printer is clearing its event log. The event log is a record of past printer events.
Action
No action is required.
Clearing paper path
Message type
Status
Description
The printer is attempting to clear residual paper from the paper path.
Action
Wait until the process is complete.
Close covers
Message type
Error
Description
The covers are open or not closed completely.
Action
Close all covers to continue printing.
Color calibration failed
Message type
Warning
Description
The color calibration has failed.
Action
Make sure that plain letter or A4 paper is loaded in the printer, and then starts the color calibration from the LCD control panel.
Use the following steps to calibrate color using the LCD control panel:
  1. Press (select button) on the LCD control panel.
  2. Press (down arrow button) to highlight CONFIGURE DEVICE, and then press (select button).
  3. Press (down arrow button) to highlight PRINT QUALITY, and then press (select button).
  4. Press (down arrow button) to highlight COLOR CALIBRATION, and then press (select button).
The following message appears on the LCD control panel: "CALIBRATING...COLOR." The process takes several minutes.
Data received
Message type
Warning
Description
The printer has received some print job data, but not enough to start printing. It will time out and cancel the job after the timeout period if all the required data is not received.
Action
The I/O timeout period can be changed in the I/O menu at the LCD control panel using the I/O TIMEOUT setting. This item sets the length of time (from 5 to 300 seconds) that the printer waits for remaining data for a print job. If that time is exceeded, the printer prints the print job. The default is 15 seconds.
Use the following steps to change the I/O TIMEOUT setting.
  1. Press (select button) on the LCD control panel to enter the menus.
  2. Press (down arrow button) to navigate to the I/O menu and press (select button).
  3. Press (down arrow button) or (up arrow button) to highlight the desired setting, and then press (select button) to save the setting. An asterisk (*) appears next to the setting in the display, indicating that the new setting is now the default.
  4. Press (pause/resume button) to exit the menus and return the printer to the READY state. If no key is pressed for 30 seconds, the printer returns automatically to the READY state.
Deleting . . . [jobname]
Message type
Status
Description
The printer is deleting a print job.
Action
No action is required.
Depressurizing wait for xx minutes
Message type
Status
Description
The printer is purging the air in the ink delivery tubes.
Action
Wait until the process is complete.
EIO disk X not functional
Message type
Error
Description
The enhanced input/output (EIO) hard disk in slot X is not working correctly.
Action
  • Press and hold (power button) to turn the printer off.
  • Remove and then firmly reinsert the EIO hard disk.
  • Turn the printer back on.
  • If the problem persists, replace the EIO hard disk.
EIO X disk initializing
Message type
Status
Description
The EIO hard drive is initializing.
Action
Wait until the process is complete.
EIO x disk spinning up
Message type
Status
Description
The EIO hard drive is spinning up.
Action
Wait until the process is complete.
Event log empty
Message type
Status
Description
The event log is empty. The event log is a record of past printer events.
Action
No action is required.
Flash disk x initializing
Message type
Status
Description
A new flash dual inline memory module (DIMM) installed in slot X is initializing.
Action
No action is required. Do not turn off the printer.
[FS] device failure
Message type
Warning
Description
The hard disk has failed.
Action
  1. Turn off the printer by pressing and holding down (power button) for 1 second.
  2. Remove the hard disk from the slot.
  3. Reinsert the hard disk firmly back into the slot.
  4. Wait for 3 seconds and then turn the printer on.
  5. Repeat Steps 1 through 4 three times.
  6. If the message persists, repair or replace the hard disk.
[FS] file operation failed
Message type
Warning
Description
An illogical hard disk operation was attempted (for example, saving a file to a nonexistent directory).
Action
If the attempted operation was saving a file to a directory, select an existing directory in the hard disk and download the file to that directory.
[FS] file system is full
Message type
Warning
Description
The hard disk is full.
Action
Delete stored files in the file system.
Incorrect [color] cartridge
Message type
Error
Description
An incorrect or faulty ink cartridge has been installed in the [COLOR] ink cartridge slot.
Action
  1. Remove the ink cartridge, verify that the correct ink cartridge is being used, and then firmly reinsert it into the printer. It might be necessary to repeat this several times.
  2. If the problem persists, replace the ink cartridge with a new ink cartridge.
Incorrect [color] printhead
Message type
Error
Description
A printhead is installed in the incorrect slot and the cover is closed. If more than one printhead is incorrect, the "INCORRECT SUPPLIES" message is displayed.
Action
  1. Verify that the correct printhead is being used.
  2. If the message persists, clean the printhead contacts.
  3. If these steps do not clear the message, install a new printhead.
Incorrect PIN
Message type
Status
Description
An incorrect personal identification number (PIN) has been entered.
Action
Enter the correct PIN or contact the IT administrator.
Incorrect supplies
Message type
Error
Description
At least one supply is incorrect and another supply is missing, installed incorrectly, out, or low.
Action
  1. Press (select button) for more information about the status of the printer supplies on the LCD and about specific ink cartridges and printheads. Be prepared to replace the specific ink cartridges and/or printheads with new ink cartridges and/or printheads.
  2. Install any missing ink cartridges or printheads.
  3. If all supplies are installed, verify that the correct ink cartridges and printheads are being used. It might be necessary to remove and reinsert the ink cartridges and printheads several times.
  4. If a printhead is still listed as one of the incorrect supplies, clean the printhead contacts.
  5. If the printhead is still listed after cleaning, install a new printhead.
Initializing
Message type
Status
Description
The printer is initializing.
Action
Wait until the process is complete.
Initializing permanent storage
Message type
Status
Description
The printer is initializing.
Action
Wait until the process is complete
Insert or close tray xx
Message type
Error
Description
Tray XX is open or has been removed.
Action
  1. Insert or close Tray XX to allow printing to continue.
  2. If the tray appears to be closed, it might not be closed properly. Pull out the tray and close it firmly.
Install [color] cartridge
Message type
Error
Description
The [COLOR] ink cartridge is either not installed or is installed incorrectly.
Action
  1. Install the ink cartridge.
  2. If already installed, remove and reinstall it. It might be necessary to do this several times.
  3. If the problem persists, replace the ink cartridge.
Install [color] printhead
Message type
Error
Description
The printhead is either not installed or is installed incorrectly. If more than one printhead is missing, the "INCORRECT SUPPLIES" message is displayed.
Action
  1. Verify that a printhead is installed and that the correct one is being used.
  2. Install a printhead if needed.
  3. If a printhead is already installed, remove it from the printer and then firmly reinsert it.
  4. If the message persists, clean the printhead contacts.
Install duplex or simplex unit
  note:
The HP Business Ink Jet 3000 and 3000n printers have only a simplex unit.
Message type
Error
Description
The optional auto-duplex unit or the simplex unit is missing. One of these units must be installed before printing can proceed.
Action
If the auto-duplex unit/simplex unit is not installed, use the following steps to install it.
  1. Press and hold (power button) to turn off the printer.
  2. Grasp the output bin by both sides and pull it straight out of the printer. Do not lift or tilt the output bin while removing it. Set the output bin aside.
  3. Grasp the handle under the front of Tray 2. Pull out Tray 2 until it catches. Slightly lift up Tray 2, or move the tray counterclockwise, and pull it completely out of the printer. Set Tray 2 aside.
  4. Grasp the handle under the front of the unit. Avoid touching the star wheels. Pull the simplex unit straight out of the printer, and set it aside. Keep the unit for future use.
    Figure : Unit removal
  5. Look for the two guides inside the printer. Insert the rails of the unit into these guides. Slide the auto-unit into the printer until it locks into place.
  6. Insert Tray 2 into the Tray 2 case and push it firmly into the printer until it locks into place.
      note:
    Note If the tray will not close completely when it is reinserted, pull out the tray halfway, and then push it in again until it closes completely.
  7. Set the output bin on top of Tray 2. Push the output bin into the printer. Be sure that both sides of the output bin snap into place.
  8. Enable the auto-duplex unit in the printer driver (see either "To enable optional accessories in Windows (R)" or "To enable optional accessories in the Mac OS" below.
To enable optional accessories in Windows
  1. Click Start, point to Settings, and then click Printers (Windows 98, Windows Millennium Edition, Windows NT (R) 4.0, and Windows 2000).
  2. -Or- Click Start, and then click Printers and Faxes (Windows XP).
  3. Right-click the icon for the desired printer driver, and then click Properties.
    • PCL 6: On the Configure tab, select the check boxes for the optional accessories, and then click OK.
    • PCL 5c/PS: On the Device Options tab, click the optional accessories to be enabled, choose Installed from the drop-down menu, and then click OK.
To enable optional accessories in the Mac OS
  note:
Mac OS X automatically enables all optional accessories in the printer driver when the printer software is installed.
  1. Click the printer desktop printer icon.
  2. On the Printing menu, click Change Setup.
  3. On the Change pop-up menu, select the optional accessory to be enabled.
  4. On the To pop-up menu, select Installed.
  5. Click OK.
Install supplies
Message type
Error
Description
At least one supply is missing or is installed incorrectly in the printer, and another supply is missing, installed incorrectly, out, or low.
Action
  1. Press (select button) for more information about the status of the printer supplies on the LCD and about specific ink cartridges and printheads. Be prepared to replace the specific ink cartridges and/or printheads with new ink cartridges and/or printheads.
  2. Install any missing ink cartridges or printheads.
  3. If all supplies are installed, verify that the correct ink cartridges and printheads are being used. It might be necessary to remove and reinsert the ink cartridges and printheads several times.
Linefeed calibration failed
Message type
Warning
Description
The linefeed calibration has failed.
Action
Make sure that plain letter or A4 paper is loaded in the printer, and then start the linefeed calibration from the LCD control panel.
Use the following steps to calibrate the linefeed.
  1. Press (select button) on the LCD control panel.
  2. Press (down arrow button) to highlight CONFIGURE DEVICE, and then press (select button).
  3. Press (down arrow button) to highlight PRINT QUALITY, and then press (select button).
  4. Press (down arrow button) to highlight LINEFEED CALIBRATION, and then press (select button).
The following message appears on the LCD control panel: CALIBRATING...LINEFEED."
Loading program xx
Message type
Status
Description
Fonts and programs are being loaded into the system random-access memory (RAM).
Action
Wait until the process is complete. Do not turn off the printer.
Load tray XX [type] [size]
Message type
Error
Description
Tray XX is configured for a specific media type and size required for a print job that has been sent, but the tray is empty.
Action
Load the specified media type and size into Tray XX.
To override this message and use a media type and size available in another tray, press (select button).
Manually feed [type] [size]
Message type
Error
Description
The print job requires a specific media type and size that is not currently available, or the print job has specified Tray 1 as the source tray.
Action
Load the specified media type and size into Tray 1.
To override this message and use a media type and size available in another tray, press (select button).
No job to cancel
Message type
Status
Description
(cancel job button) has been pressed, but there are currently no print jobs in the queue to cancel.
Action
No action is required.
Non HP cartridge detected
Message type
Error
Description
A new, non-HP ink cartridge has been installed. This message is displayed until an HP ink cartridge is installed.
Any printer repair required as a result of using non-HP supplies is not covered under HP warranty.
Non HP cartridge in use
Message type
Warning
Description
The printer has detected a third-party ink cartridge or cartridges not provided by HP.
Printer damage resulting from the use of ink cartridges not approved by HP could affect the
printer warranty.
Action
Contact HP if certain that all ink cartridges being used in the printer are genuine HP ink cartridges.
Order [color] cartridge
Message type
Error
Warning
Description
Error. This message is displayed when the supplies-low setting in the LCD control panel System Setup menu is set to STOP, and either a low-ink level is reached or the ink cartridge is nearing expiration.
Warning. The [COLOR] ink cartridge is running low on ink or is nearing expiration.
Action
Error. If the AUTO CONTINUE setting in the System Setup menu is set to ON, the printer continues printing until the ink cartridge runs out of ink. Otherwise, press (select button) to continue printing.
Warning. Be prepared to replace the ink cartridge with a new ink cartridge.
Order [color] printhead
Message type
Warning
Description
The printhead health has reached the low threshold.
Action
No action is required at the moment. The printhead can continue to be used until the "REINSTALL [COLOR] PRINTHEAD" message is shown. Be prepared to replace the printhead with a new printhead.
Order supplies
Message type
Error
Warning
Description
Error. The SUPPLIES LOW setting in the LCD control panel System Setup menu is set to STOP, and more than one supply item is low, or one or more ink cartridges are nearing expiration.
Warning. This message indicates one or both of the following:
  • One or more of the ink cartridges are running low on ink or are nearing expiration.
  • The health of one or more of the printheads is low.
Action
Error. If the AUTO CONTINUE setting in the System Setup menu is set to ON, the printer continues printing until the supplies are empty or the ink cartridges expire. Otherwise, press (select button) to continue printing.
Warning. Press (select button) for more information about specific ink cartridges and printheads. Be prepared to replace the specific ink cartridges and/or printheads with new ink cartridges and/or printheads.
Paused
Message type
Status
Description
The printer has been paused and is currently offline. It will not process and print jobs currently in the queue. This feature is useful when performing minor maintenance tasks on the printer, such as loading paper or replacing ink cartridges.
Action
Press (pause/resume button) to switch the printer to the READY mode to continue printing.
Performing paper path test
Message type
Status
Description
A paper path test has been initiated. The printer will continue feeding paper through the paper path until (cancel job) is pressed.
Action
Press (cancel job) to stop the paper path test when desired.
Performing upgrade
Message type
Status
Description
The printer firmware is currently being upgraded.
Action
Wait until the process is complete.
Please wait
Message type
Status
Description
The printer has been placed offline while a job is being processed.
Action
Press (pause/resume button) to resume processing.
Powering off
Message type
Status
Description
(power button) has been pressed and held, and the printer is preparing to turn off.
Action
No action is required.
Powersave on
Message type
Status
Description
The printer PowerSave mode is activated.
Action
No action is required. To exit PowerSave mode, press any button on the LCD control panel.
Printhead alignment failed
Message type
Warning
Description
The printhead alignment has failed.
Action
Make sure that plain letter or A4 paper is loaded in the printer, and then start the printhead alignment from the LCD control panel.
Use the following steps to align the printhead.
  1. Press (select button) on the LCD control panel.
  2. Press (down arrow button) to highlight CONFIGURE DEVICE, and then press (select button).
  3. Press (down arrow button) to highlight PRINT QUALITY, and then press (select button).
  4. Press (down arrow button) to highlight ALIGN PRINTHEADS, and then press (select button).
The following message appears on the LCD control panel: "ALIGNING PRINTHEADS." The process takes several minutes. When the process is complete, the printer prints a page with alignment patterns. Discard or recycle this page.
Printhead cleaning failed
Message type
Warning
Description
The printhead cleaning has failed.
Action
Make sure that plain letter or A4 paper is loaded in the printer, and then start the printhead cleaning from the LCD control panel.
Use the following steps to clean printheads (cleaning takes several minutes).
  1. Press (select button) on the LCD control panel.
  2. Press (down arrow button) to highlight CONFIGURE DEVICE, and then press (select button).
  3. Press (down arrow button) to highlight PRINT QUALITY, and then press (select button).
  4. Press (down arrow button) to highlight CLEAN PRINTHEADS, and then press (select button).
When the process is complete, the printer prints two pages with cleaning patterns. Discard or recycle these pages.
Printing configuration
Message type
Status
Description
The Configuration page is being printed.
Action
Wait until the process is complete.
Printing event log
Message type
Status
Description
The event log is being printed.
Action
Wait until the process is complete.
Printing file directory
Message type
Status
Description
The file directory of the hard drive is being printed.
Action
Wait until the process is complete.
Printing font list
Message type
Status
Description
The list of available fonts is being printed.
Action
Wait until the process is complete.
Printing menu map
Message type
Status
Description
The menu map is being printed.
Action
Wait until the process is complete.
Printing nozzle test page
Message type
Status
Description
The nozzle test page is being printed. The nozzle test page is printed automatically after printhead cleaning is complete.
Action
Wait until the process is complete.
Printing supplies status
Message type
Status
Description
The Supplies Status page is being printed.
Action
Wait until the process is complete.
Printing usage page
Message type
Status
Description
The usage page is being printed.
Action
Wait until the process is complete.
Processing duplex job
Message type
Status
Description
The printer is processing a print job that requires both sides of the paper to be printed on. The printer prints one side of the page, holds the page momentarily, and then fully retracts the page into the printer before printing the other side of the page.
Action
No action is required. Do not remove or disturb the paper until the printer fully releases it.
Processing [jobname]
Message type
Status
Description
The printer is printing a print job.
Action
Wait until the process is complete.
Processing ... [jobname] copy [x] of [y]
Message type
Status
Description
The printer is printing the Xth copy of Y copies of a print job.
Action
Wait until the process is complete.
Processing [jobname] from tray XX
Message type
Status
Description
The printer is printing a print job from Tray XX.
Action
Wait until the process is complete.
Ready
Message type
Status
Description
The printer is idle and ready to accept print jobs.
Action
No action is required.
Receiving upgrade
Message type
Status
Description
The printer is currently receiving a firmware upgrade file.
Action
Wait until the process is complete.
Reinstall [color] printhead
Message type
Error
Description
A defective printhead has been detected. If more than one defective printhead is detected, the "INCORRECT SUPPLIES" message is displayed.
Action
  1. Verify that the correct printhead is being used.
  2. If the message persists, clean the printhead contacts.
  3. If these steps do not clear the message, install a new printhead.
Remove media in tray 1
Message type
Error
Description
A media is detected in Tray 1 that prevents printing from continuing. This is valid if the source tray selected is not Tray 1.
Action
Remove the media in Tray 1.
Replace supplies
Message type
Error
Description
More than one ink cartridge is empty or has expired and needs to be replaced.
Resend upgrade
Message type
Status
Description
The firmware upgrade process was not successful.
Action
Send the firmware upgrade file again.
Resetting factory settings
Message type
Status
Description
The printer is resetting the menu settings to factory defaults.
Action
Wait until the process is complete.
Setting saved
Message type
Status
Description
The control panel setting has been saved.
Action
No action is required.
Size detected by tray alternates with tray X [type] [size]
Message type
Warning
Description
The printer automatically detected the paper size loaded in Tray X. Only certain standard sizes (such as A4 and Letter) can be automatically detected by the printer trays.
Action
No action is required.
Tray XX empty [type] [size]
Message type
Warning
Description
Tray XX is empty.
Action
Load Tray XX with media.
Tray XX open
Message type
Warning
Description
Tray XX is open.
Action
  1. Close Tray XX.
  2. If the tray appears to be closed, it might not be closed properly. Pull out the tray and close it firmly.
Tray XX [type] [size]
Message type
Warning
Description
The printer is able to automatically detect the paper size loaded in Tray XX. Only certain standard sizes (such as A4 and Letter) can be automatically detected by the printer paper trays.
Action
No action is required.
Unable to mopy job [jobname]
Message type
Status
Description
A request to print multiple copies of a print job was received. The printer was unable to accept the request, and only one copy of the print job will be printed. Possible reasons could be problems with the memory, hard disk, or configuration.
Action
Check to see if a hard disk is installed in the printer.
Unable to store job [jobname]
Message type
Status
Description
A request to store a print job was received. The printer was unable to accept the request. Possible reasons could be problems with the memory, hard disk, or configuration.
Action
Check to see if a hard disk is installed in the printer.
Use [type] [size] from tray N instead?
Message type
Error
Description
This message is shown when the (select button) is pressed to print the current job from another tray.
Action
Press and (up and down arrow buttons) to scroll through the list of available trays. Press (select button) to select the desired tray.
Wait for printer to reinitialize
Message type
Status
Description
The printer needs to reinitialize. It will automatically turn itself off, and then turn itself on again.
Action
Wait until the process is complete.
Warming up
Message type
Status
Description
The printer is warming up.
Action
Wait until the process is complete.
Removing and replacing ink cartridges
  1. Make sure that the printer is turned on.
  2. Lift the ink cartridge cover.
  3. Remove each ink cartridge from its package.
  4. Align the colored arrows, and then insert each ink cartridge into its color-coded slot.
  5. To ensure proper contact, press firmly on the cartridges until they snap into place.
Verifying and installing printheads
  1. Make sure that the printer is turned on.
  2. Lift the top cover, and then press (select button) on the LCD control panel.
    -Or-
    1. Press select button) on the LCD control panel.
    2. Press (down arrow button) to highlight CONFIGURE DEVICE, and then press (select button).
    3. Press (down arrow button) to highlight PRINT QUALITY, and then press (select button).
    4. Press (down arrow button) to highlight REPLACE PRINTHEADS, and then press (select button).
  3. Lift the ink cartridge cover and printhead cover.
  4. To open the latch, lift it from the rear (item 1 in the figure) and then pull it forward and down to release the hook from the metal catch (item 2 in the figure).
      caution:
    Do not attempt to force open the printhead latch. The printhead carriage will move to the left when the printer is turned on, making it possible to open the latch.
      Figure : Printhead access
    1. Lifting the latch from the rear
    2. Releasing the hook from the metal catch
    3. Lifting and pushing the latch toward the back of the printer
  5. Lift and push the latch toward the back of the printer (item 3 in the figure).
  6. To remove a printhead, place an index finger in the loop of the printhead handle, and gently pull up until the printhead releases from the carriage assembly.
  7. If replacing the printhead with a new printhead, remove the new printhead from its package. Remove the protective tape from the printhead. Remove the plastic cap from the printhead by pulling down as indicated by the arrow on the cap.
  8. To reinsert an existing printhead or to install a new printhead, press the printhead firmly into its color-coded slot to ensure proper contact after installation.
  9. Pull the latch all the way forward and down, and engage the catch with the hook (item 2 in the figure). Push the latch towards the back of the printer. Some pressure might need to be applied to close the latch.
  10. Close the printhead cover and the ink cartridge cover.
  11. Wait while the printer aligns the printheads. This can take a few minutes. When the process is complete, an alignment page prints.
If no alignment page prints, check to make sure that there is media in the trays.
Cleaning the printhead contacts
  1. Lift the top cover, and then press (select button) on the LCD control panel.
    -Or-
    1. Press select button) on the LCD control panel.
    2. Press (down arrow button) to highlight CONFIGURE DEVICE, and then press (select button).
    3. Press (down arrow button) to highlight PRINT QUALITY, and then press (select button).
    4. Press (down arrow button) to highlight REPLACE PRINTHEADS, and then press (select button).
  2. Lift the ink cartridge cover and printhead cover.
  3. To open the latch, lift it from the rear (item 1 in the figure) and then pull it forward and down to release the hook from the metal catch (item 2 in the figure).
      caution:
    Do not attempt to force open the printhead latch. The printhead carriage will move to the left when the printer is turned on, making it possible to open the latch.
      Figure : Printhead access
    1. Lifting the latch from the rear
    2. Releasing the hook from the metal catch
    3. Lifting and pushing the latch toward the back of the printer
  4. Lift and push the latch toward the back of the printer (item 3 in the figure).
  5. To remove a printhead, place an index finger in the loop of the printhead handle, and gently pull up until the printhead releases from the carriage assembly.
  6. Using a soft, dry, lint-free cloth, carefully remove any ink from the contact pads on the printhead and inside the printhead slot in the printer.
  7. Reinsert the printhead into its color-coded slot. Press firmly on the printhead to ensure proper contact.
  8. Repeat the procedure for the remaining printheads.
  9. Pull the latch all the way forward and down, and engage the catch with the hook (item 2 in the figure). Push the latch towards the back of the printer. Some pressure might need to be applied to close the latch.
  10. Close the printhead cover and the ink cartridge cover.
  11. Wait while the printer aligns the printheads. This can take a few minutes. When the process is complete, an alignment page prints.
    If no alignment page prints, check to make sure that there is media in the trays.

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