HP Printers - Troubleshoot a Wi-Fi Printer Connection

1. Locate the WPS button on your router, but do not press it yet.
   If your router does not support WPS, do not continue with these steps. Use another method such as connecting the printer with HP Smart app.
2. Turn on the printer. If the printer is in sleep mode, press the Cancel button to wake the printer.
3. Press and hold the Wi-Fi button on the printer for 5 seconds. For HP Tango printers, press and hold the Wireless button and Power button at the same time for 5 seconds.
4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

   megjegyzés:

   The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

   Once the printer is connected, the blue Wireless light stops blinking and remains on.

1. Make sure your computer is connected to your wireless network.
2. On your computer, download and install the HP Smart app (in English) from the Microsoft store.
3. Turn on the printer.
4. If the printer is in sleep mode, press the Cancel button on the control panel.
5. Reset the printer network settings.
   • For most HP printers: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.
   • For HP ENVY 6000, Pro 6400, DeskJet Plus IA 6000, and 6400 All-in-One printers: Press and hold the Wireless button on the back of the printer for five seconds until the Edge lighting flashes purple. It might take several attempts before the lighting flashes.
   • For HP Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the front light flashes blue.
   • For HP Laser (not LaserJet) printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.
   Any network settings on the printer are now reset. Your printer remains in setup mode for 2 hours.
6. On your computer, open HP Smart, and then click the Printer icon .
7. Click Set Up a New Printer, and then click Continue.
   HP Smart searches for printers on your wireless network.
8. Select your printer, and then click Continue.
9. When prompted, type the WEP or WPA key (network password).
   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.
10. After the printer connects to your wireless network, click Continue, and then click Exit Setup.
    Once the printer is connected, the blue Wireless light stops blinking and remains on.

megjegyzés:

The HP Smart app is only available for select printer models with Mac computers.

1. Make sure your computer is connected to your wireless network.
2. Download and install the HP Smart app.
3. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.
4. Reset the printer network settings.
   • For most HP printers: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.
   • For HP ENVY 6000, Pro 6400, DeskJet Plus IA 6000, and 6400 All-in-One printers: Press and hold the Wireless button on the back of the printer for five seconds until the Edge lighting flashes purple. It might take several attempts before the lighting flashes.
   • For HP Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the front light flashes blue.
   • For HP Laser (not LaserJet) printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.
   Any network settings on the printer are now reset. Your printer remains in setup mode for 2 hours.
5. On your computer, open the HP Smart app.
   • If you are using the HP Smart app for the first time, the app automatically searches for new printers.
   • If you have used the HP Smart app before, click the Printers tab.
6. Click Set Up a New Printer, and then click Continue.
   HP Smart searches for printers on your wireless network.
7. Select your printer, and then click Continue.
8. When prompted, type the WEP or WPA key (network password).
   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.
9. After the printer connects to your wireless network, click Continue, and then click Exit Setup.
   Once the printer is connected, the blue Wireless light stops blinking and remains on.
   If the printer fails to connect to your wireless network, try another method.

1. Make sure your Android device is connected to the same wireless network that you want to connect your printer to.
2. Go to 123.hp.com from a browser on your phone or tablet and install the HP Smart app.
3. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.
4. Reset the printer network settings.
   • For most HP printers: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.
   • For HP ENVY 6000, Pro 6400, DeskJet Plus IA 6000, and 6400 All-in-One printers: Press and hold the Wireless button on the back of the printer for five seconds until the Edge lighting flashes purple. It might take several attempts before the lighting flashes.
   • For HP Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the front light flashes blue.
   • For HP Laser (not LaserJet) printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.
   Any network settings on the printer are now reset. Your printer remains in setup mode for 2 hours.
5. Any network settings on the printer are now reset. Your printer remains in setup mode for 2 hours.
6. Open the HP Smart app, and then tap the Plus sign.
7. Tap Add Printer.
   A list of available printers displays.
8. Tap your printer. The printer name contains 'Setup' and the model number, such as HP-Setup>A8-Deskjet 3700 series.
9. Follow the on-screen instructions to type the WEP or WPA key (network password).
   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.
10. After the printer connects to your wireless network, you can skip the remaining screens to complete the setup.
    Once the printer is connected, the blue Wireless light stops blinking and remains on.
    If the printer fails to connect to your wireless network, try another method.

1. Make sure your Apple iOS device is connected to the same wireless network that your printer is connected to, or that you want to connect a new printer to.
2. Go to 123.hp.com from a browser on your phone or tablet and install the HP Smart app.
3. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.
4. Reset the printer network settings.
   • For most HP printers: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.
   • For HP ENVY 6000, Pro 6400, DeskJet Plus IA 6000, and 6400 All-in-One printers: Press and hold the Wireless button on the back of the printer for five seconds until the Edge lighting flashes purple. It might take several attempts before the lighting flashes.
   • For HP Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the front light flashes blue.
   • For HP Laser (not LaserJet) printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.
   Any network settings on the printer are now reset. Your printer remains in setup mode for 2 hours.
5. Open the HP Smart app.
6. If a printer setup notification displays, tap the notification. Otherwise, tap the Plus sign to add your printer.
7. Tap Set Up a New Printer.
8. Press the Home button, and then connect your Apple device to your printer's wireless network.
   1. From the home screen on your Apple device, tap Settings, and then tap Wi-Fi.
   2. Tap your printer. The printer name contains 'Setup' and the model number, such as HP-Setup>A8-Deskjet 3700 series.
      Your Apple device is now on your printer's wireless network.
9. Press the Home button, and then tap the HP Smart app.
10. Follow the on-screen instructions to type the WEP or WPA key (network password).
    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.
11. After the printer connects to your wireless network, you can skip the remaining screens to complete the setup.
    Once the printer is connected, the blue Wireless light stops blinking and remains on.
    If the printer fails to connect to your wireless network, try another method.

1. Search Windows for HP, and then click your printer name from the list of results. If you do not have the printer software installed on your computer, to go 123.hp.com to download and install it.
   HP Printer Assistant opens.
2. Click the Utilities tab.
3. Click Printer Setup & Software, and then click Reconfigure Wireless Settings.
4. Follow the on-screen instructions to change the wireless settings.
5. When prompted, connect the USB cable and type the WEP or WPA key (network password).
   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password (Windows).
   Once the printer is connected, the blue Wireless light stops blinking and remains on.
   If the printer fails to connect to your wireless network, try another method.

1. Connect a USB cable to the USB port on the rear of the printer and to the computer.
2. Click the Apple menu, and then click System Preferences.
3. Depending on your OS version, click Print & Scan or Printers & Scanners.
4. Click the Plus sign, and then click Add Printer or Scanner.
   
5. Click the name of your printer with USB under Kind.
6. On the Use menu, select the name of your printer, and then click Add.

   megjegyzés:

   AirPrint is the default driver. To access all printer features, including HP Utility, select the HP printer name.

7. Click the name of your printer, and then click Options & Supplies.
8. Click Utility, and then click Open Printer Utility.
   
9. In HP Utility, click Wireless Setup.
   
10. Make sure your network displays on the Confirm Wireless Settings window, and then click Continue to complete the wireless configuration.
    
11. If your network does not display on the Confirm Wireless Settings window, connect to the correct network.
    1. Select No, I want to choose another network, and then click Continue.
       A list of available wireless networks displays.
    2. Select your wireless network from the list or type your network SSID in the Wireless Network Name field, and then type your network password in the Password field.
       If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.
    3. Click Continue.
12. After the network connection is configured, click Done, and then disconnect the USB cable from the printer and the computer.
    Once the printer is connected, the blue Wireless light stops blinking and remains on.
13. In the Printers & Scanners or Print & Scan window, click the name of your printer, click the Minus sign, and then delete the USB installed printer.
14. Click the Plus sign, and then click Add Printer or Scanner.
15. Click the name of your printer with the text Bonjour listed under Kind, click the Use or Print Using box, and then select the name of your printer in the pop-up menu.
16. Click Add to add the printer to the list.
    If the printer fails to connect to your wireless network, try another method.