- Support Home
- Software and Drivers
- Contact Us
- Business Support
- My HP Account
This document explains how to set up the printer and install the software, and it includes information about the printer features and a link to get exclusive support for your HP+ printer.
Refer to the table below to learn which setup options are available for your printer model.
To verify your printer model, refer to the nameplate on the front panel of the printer.
Wireless or Ethernet
Complete the hardware setup before installing the printer software.
In addition to the instructions provided in this document, you can view the following video of how to unpack and set up the printer:
Your printer model might be different than the one shown in the video, but the steps are the same.
Follow these steps to unpack and set up the printer.
If the printer hardware is already set up, go to Step 5: Install the printer software for help with software installation.
Unpack the printer:
Select a site to place the printer that meets the following specifications:
A sturdy work surface in a well-ventilated and dust-free area, and away from direct sunlight
Temperature range: 15° - 27° C59° to 80.6° F
Humidity range: 30% - 70%
Allow sufficient space around the printer to open all doors and trays.
The printer weighs 8.9 kg19.6 lb.
Dimensions (Printer fully opened)
381 mm 15 in
241 mm 9.5 in
781 mm 30.8 in
Take the printer out of the box and remove all tape and packing material.
HP recommends recycling the packaging materials.
Load paper in Tray 2:
The following information describes how to load paper into Tray 2.
This tray holds up to 250 sheets of 75 grams per square meter20 lb paper.
Open Tray 2.
Open Tray 2
Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of paper being used.
If loading legal paper, squeeze the latch behind the front of the tray and pull forward. Tray 2 will extend from the rear of the printer approximately 51 mm2 inches.
Adjust the paper guides
Load paper into the tray.
To prevent jams, do not overfill the tray. Make sure the top of the stack is below the tray-full indicator.
Verify that the paper guides lightly touch the stack or paper, but do not bend it.
Paper guides lightly touch the paper
Close the tray.
Close Tray 2
Connect the power cable and turn on the printer:
Connect the power cable between the printer and a grounded AC outlet.
To prevent damage to the printer, use only the power cable that is provided with the printer.
Connect the power cable
Press the Power button to turn on the printer.
Turn on the printer
Choose your setup method (Ethernet or wireless):
Choose one of the following options to set up your printer:
For an Ethernet setup, connect an Ethernet cable now. Connect one end of the Ethernet cable to your network port and the other end to the Ethernet port on the rear of the printer.
After connecting the Ethernet cable, continue to the next step (Step 5) to install the software.
Connect an Ethernet cable
For a wireless setup, do NOT connect any cables. Continue to the next step.
Wireless setup, no cable
Install the printer software:
When the printer is powered on, the control panel will display the following text: hpsmart.com/setup
Follow these steps to install the software and connect the printer to the network:
On your computer, open a Web browser and go to hpsmart.com/setup.
On the "Set up a new printer" page, click Begin Setup, and then click Install HP Easy Start to download the software.
After the software has downloaded, click the .exe file and follow the onscreen prompts to install HP Easy Start.
HP Easy Start will search for wireless printers not yet associated to the network (printers with a wireless light flashing), or Ethernet-connected and wireless printers that are already connected to the network. The printers that are detected will display on the screen.
If multiple printers are detected, click the printer that you want to set up.
If the printer is not found, or not listed, follow the onscreen instructions to troubleshoot and resolve the issue.
If setting up the printer for Wi-Fi, make sure the PC is connected to the same Wi-Fi network. If setting up the printer for Ethernet, make sure the PC is connected to the same Ethernet network subnet.
Follow the onscreen instructions in the HP Easy Start software to connect the printer to a network.
When connecting the printer to Wi-Fi, your computer must be near the printer during setup.
When connecting wirelessly, if you do not connect to the wireless network within two hours, you will be required to power cycle the printer.
To confirm your proximity to the printer, a message will display in the HP Easy Start software with instructions to select "OK" on the printer control panel.
On the printer control panel, press the OK button.
HP Easy Start will configure the printer and add it to the network. The Network Settings screen will display in the software.
If proxy settings are required for your network, click Edit Proxy Settings in the software, enter the settings, and then click Apply.
On the Network Settings screen, click Continue.
If prompted to continue with a Firmware Update, click Yes.
When the "Print your pairing code" screen displays, click Print Pairing Code.
The printer will print a page with the pairing code listed. You will need the pairing code to activate and connect your printer to HP Smart Admin (in Step 6).
The pairing code is valid for two hours. If the pairing code expires, return to the pairing code screen in the HP Easy Start software to print a new pairing code.
In the HP Easy Start software, click Open HP Smart Admin to open the HP Smart Setup web page (hpsmart.com/activate), and then continue to the next step.
Activate your HP+ smart printer:
Follow these steps to pair the printer with your HP account and activate the HP+ benefits:
To learn more about HP+ benefits, visit www.hp.com/plus.
On the HP Smart Setup web page (hpsmart.com/activate), click one of the following options:
Sign In: If you already created an HP account in the past, choose this option and then enter the email address and password that you used when you created the account.
Create Account: If you do not have an HP account, choose this option and then enter the required information (first and last name, email address, country/region), create a password for the account, and then click Create Account again.
A verification code will be sent to the email address that you entered to create the HP account.
Enter the verification code (that you received via email) in the field that displays on the setup page, and then click Verify. Once your account is verified, click Continue.
When prompted, select an account type (company-managed or personal) for the printer, and then click Continue.
If you choose the company-managed account type, you will be prompted to assign a printer owner (organization or company name).
When prompted for the pairing code, enter the pairing code that you retrieved in the previous step (Step 5), and click Continue.
A message will display when the pairing code has been accepted.
When prompted, give your printer a name and location and click Continue, or if you do not want to add these details, click Skip.
Click Confirm to agree to the HP+ smart printer requirements.
The HP+ activation process will begin. A message will display when HP+ activation is complete.
When the Instant Ink offer page displays, choose one of the following options:
To sign up for an Instant Ink subscription, click Continue and follow the onscreen instructions to complete the sign-up process.
To skip the Instant Ink offer and sign up at a later time, click Not right now.
On the "Finish printer setup" page, click Set Up next to the "Set up print and send a test page" option.
When the "Set up print and send a test page" dialog displays, click Install next to the "To enable printing, install a print driver" option to download the print driver.
After the driver has downloaded, click the .exe file to start the printer driver installation.
Once the driver installation is complete, click Print next to "Print a test page" to ensure the printer is set up and ready to print. Then click Done to close the "Set up print and send a test page" dialog.
At the bottom of the "Finish printer setup" page, click Go to HP Smart Admin to open the HP Smart Admin Dashboard.
Use the HP Smart Admin Dashboard for the following tasks:
Manage the printer
Monitor print usage
Monitor your HP Instant Ink plan and usage (if applicable)
Invite users and additional administrators
Enroll in other printing solutions to make printing more efficient
Manage settings and notifications for your HP+ account
HP recommends bookmarking the HP Smart Admin Dashboard (hpsmart.com/admin) so you can easily access it again to manage your printer.
To get exclusive support for your HP+ printer, visit the link below.
Support varies by country/region.
HP+ is a smart printing system that provides exclusive benefits and features. For HP+ printers to function as expected, you must meet these requirements:
Create or sign in to an HP account
Keep the printer connected to the Internet
Use only Original HP toner
Learn more about HP+ features during printer setup or at www.hp.com/plus.
If the software is unable to find your printer during setup, check the following conditions to resolve the issue.
Printer Wi-Fi setup mode timed out
If the Wi-Fi light on the control panel is not blinking blue, the printer might not be in Wi-Fi setup mode.
Use one of the following solutions to restart Wi-Fi mode:
Computer too far from printer
Move your computer closer to the printer. Your computer might be out of range of the printer's Wi-Fi signal.
Computer connected to a Virtual Private Network (VPN) or remote work network
Disconnect from a VPN before installing HP printer software.
Connect to the VPN again after finishing printer setup.
Consider your location and the security of the Wi-Fi network before disconnecting from a VPN.
Wi-Fi turned off on computer (computer connected by Ethernet)
If your computer is connected by Ethernet, turn on the computer's Wi-Fi while setting up the printer.
Printers with a label covering the USB port must be set up with a network connection. This will ensure that you receive all available offers for your HP+ printer.
After setup, you can print using a USB cable if needed, but the printer must also remain connected to the Internet.
For information on how to access the printer settings in the HP Embedded Web Server (EWS) using the factory-set credentials for HP LaserJet Pro printers, refer to the following document:
Review the components on the front and rear of the printer, including the buttons and lights on the printer control panel.
Output tray extender
Front door release button (for access to the toner cartridge)
Tray 1/Front door (access to the toner cartridge)
USB port for job storage
This USB port is hidden behind a cover. Remove the cover to access the port.
USB port for computer connection
Refer to the table below for information about the buttons and lights on the printer control panel.
Button or light
Green when ready to print
Blinks when printing is in progress
Amber. Blinks when printer requires user attention
Open control panel menus, select menu options, or clear select errors
Left/Right Arrow buttons
Navigate menus or increase values
Return to a previous menu or exit
Wireless button (wireless models only)
Access the wireless menu. Indicates wireless connection status.
Stop the current operation
Automatic firmware updates are turned on for this printer and cannot be disabled.