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HP LaserJet Pro - A wired Ethernet-connected printer does not print and has no response when initiating a print job

This document pertains to HP LaserJet Pro printers connected to a network with an Ethernet cable, not for a USB or wireless connection.

When printing to an HP LaserJet Pro printer using a wired network connection, one or more of the following symptoms are present:

Print jobs do not print
The printer does not respond when a print job is initiated
A print job is stuck in the queue

Follow the steps below (in the order presented) to resolve the issue.

Note:

The steps vary according to the type of control panel.

Touchscreen with white background

Touchscreen with black background

2-line LCD with keypad

Step one: Check connectivity at the printer

Check the wired network connection at the printer and computer.

Click the section below for your control-panel type and then follow the steps provided.

Touchscreen control panel with white background

Follow these steps if your printer has a touchscreen control panel with a white background.

Touchscreen with white background

Reset the printer to factory defaults:
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
  1. Printer Maintenance
  2. Restore
  3. Restore Factory Defaults
  The printer automatically restarts.
3. Wait until the printer returns to a Ready state.
  
  Note:
  A "Ready" state is indicated either when Ready displays on the control panel, or after the printer finishes initializing and all lights illuminate solid.
Check that the network cable is securely connected to the printer and to the network port:
1. Gently pull the cable and make sure it does not release unless the clip is depressed.
2. If the cable connector is broken, make sure the cable is completely inserted, or replace the cable.
3. Make sure the cable is made for use with an internet jack and that the connector completely fills the network port. If the cable connector is too small for the internet jack, it is intended for a phone jack.
Make sure the computer is connected to the network.
1. Move the computer's internet cable to another port on the modem and make sure the internet is connected. If there is no internet connectivity, troubleshoot the modem/LAN connection.
2. Connect the internet cable from the printer into the known, good port just verified at the computer.
Remove any switches, hubs or extenders, and connect the network (Ethernet) cable directly from the wall or modem, if possible.
- If the network connection at the printer is blinking orange and red lights, continue to Step two: Check connectivity in the Embedded Web Server (EWS).
- If the network connection at the printer is still disconnected, then repeat steps 2-3 above. If the issue persists, contact your system administrator or local network provider.

Touchscreen control panel with black background

Follow these steps if your printer has a touchscreen control panel with a black background.

Touchscreen with black background

Reset the printer to factory defaults:
1. From the Home screen on the printer control panel, touch the Setup icon (or ).
2. Scroll to and touch Service.
3. Touch the Restore Defaults option, and then touch the OK button.
  
  The printer automatically restarts.
4. Wait until the printer returns to a Ready state.
  
  Note:
  A "Ready" state is indicated either when Ready displays on the control panel, or after the printer finishes initializing and all lights illuminate solid.
Check that the network cable is securely connected to the printer and to the network port.
1. Gently pull the cable and make sure it does not release unless the clip is depressed.
2. If the cable connector is broken, make sure the cable is completely inserted, or replace the cable.
3. Make sure the cable is made for use with an internet jack and that the connector completely fills the network port. If the cable connector is too small for the internet jack, it is intended for a phone jack.
Make sure the computer is connected to the network.
1. Move the computer's internet cable to another port on the modem and make sure the internet is connected. If there is no internet connectivity, troubleshoot the modem/LAN connection.
2. Connect the internet cable from the printer into the known, good port just verified at the computer.
Remove any switches, hubs or extenders, and connect the network (Ethernet) cable directly from the wall or modem, if possible.
- If the network connection at the printer is blinking orange and red lights, continue to Step two: Check connectivity in the Embedded Web Server (EWS).
- If the network connection at the printer is still disconnected, then repeat steps 2-3 above. If the issue persists, contact your system administrator or local network provider.

2-line LCD control panel

Follow these steps for printers that have a 2-line LCD control panel with physical buttons to press.

2-line LCD with keypad

Depending on the options displayed on the control panel, perform one of the following tasks:

Printer models that have Setup > Network Setup menus

Follow these steps to check the connectivity at the printer on LaserJet Pro printer models.

Reset the printer to factory defaults:
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
  1. Setup
  2. Printer Maintenance
  3. Restore
3. Navigate to Restore Factory Defaults, and then press the OK button.
  
  The printer automatically restarts.
4. Wait until the printer returns to a Ready state.
  
  Note:
  A "Ready" state is indicated either when Ready displays on the control panel, or after the printer finishes initializing and all lights illuminate solid.
Check that the network cable is securely connected to the printer and to the network port:
1. Gently pull the cable and make sure it does not release unless the clip is depressed.
2. If the cable connector is broken, make sure the cable is completely inserted, or replace the cable.
3. Make sure the cable is made for use with an internet jack and that the connector completely fills the network port. If the cable connector is too small for the internet jack, it is intended for a phone jack.
Make sure the computer is connected to the network:
1. Move the computer's internet cable to another port on the modem and make sure the internet is connected. If there is no internet connectivity, troubleshoot the modem/LAN connection.
2. Connect the internet cable from the printer into the known, good port just verified at the computer.
Remove any switches, hubs or extenders, and connect the network (Ethernet) cable directly from the wall or modem, if possible.
- If the network connection at the printer is blinking orange and red lights, continue to Step two: Check connectivity in the Embedded Web Server (EWS).
- If the network connection at the printer is still disconnected, then repeat steps 2-3 above. If the issue persists, contact your system administrator or local network provider.

All other 2-line LCD control panels

Follow these steps to check the connectivity at the printer on LaserJet Pro printers that have a 2-line LCD control panel

Reset the printer to factory defaults:
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the Service menu.
3. Select the Restore Defaults option, and then press the OK button.
  
  The printer automatically restarts.
4. Wait until the printer returns to a Ready state.
  
  Note:
  A "Ready" state is indicated either when Ready displays on the control panel, or after the printer finishes initializing and all lights illuminate solid.
Check that the network cable is securely connected to the printer and to the network port:
1. Gently pull the cable and make sure it does not release unless the clip is depressed.
2. If the cable connector is broken, make sure the cable is completely inserted, or replace the cable.
3. Make sure the cable is made for use with an internet jack and that the connector completely fills the network port. If the cable connector is too small for the internet jack, it is intended for a phone jack.
Make sure the computer is connected to the network:
1. Move the computer's internet cable to another port on the modem and make sure the internet is connected. If there is no internet connectivity, troubleshoot the modem/LAN connection.
2. Connect the internet cable from the printer into the known, good port just verified at the computer.
Remove any switches, hubs or extenders, and connect the network (Ethernet) cable directly from the wall or modem, if possible.
- If the network connection at the printer is blinking orange and red lights, continue to Step two: Check connectivity in the Embedded Web Server (EWS).
- If the network connection at the printer is still disconnected, then repeat steps 2-3 above. If the issue persists, contact your system administrator or local network provider.

Step two: Check connectivity in the Embedded Web Server (EWS)

After making sure that the orange and red lights are blinking at the network connector on the printer, check connectivity in the Embedded Web Server (EWS).

Note:

To access the EWS, you will need the printer's IP address. You can obtain the printer's IP address on the printer control panel.

Click the section below for your control-panel type and then follow the steps to obtain the printer's IP address and then open the EWS to check the connectivity.

Touchscreen control panel with white background

Follow these steps if your printer has a touchscreen control panel with a white background.

Touchscreen with white background

Make sure the printer is in a ready state.

Note:
The printer must be in a ready state to troubleshoot the issue. If not, resolve the error state first.
Obtain the printer's IP address:
1. From the Home screen on the printer control panel, touch the Ethernet icon to view the printer's IP address or host name.
Open the Embedded Web Server:
1. On your computer, open a Web browser, and in the address bar, type the IP address or host name exactly as it displayed on the printer control panel.
  
  Example of an IP address in the browser address bar
2. Press Enter on the computer keyboard.
  
  Note:
  If the browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing the website will not harm the computer.
  
  The EWS opens.
On the EWS Home page, click the Tools tab.
In the left navigation pane, click Reports to expand the options, and then click Printer Reports.
On the Printer Reports page, click Print Printer Configuration Page.
- If the configuration page prints successfully, then the problem is with the printer driver on the computer. Continue to Step three: Uninstall the printer software.
- If the configuration page does not print, restart the printer and try again.

Touchscreen control panel with black background

Follow these steps if your printer has a touchscreen control panel with a black background.

Touchscreen with black background

Make sure the printer is in a ready state.

Note:
The printer must be in a ready state to troubleshoot the issue. If not, resolve the error state first.
Obtain the printer's IP address:
1. From the Home screen on the printer control panel, touch the Network button to display the printer's IP address or host name.
Open the Embedded Web Server:
1. On your computer, open a Web browser, and in the address bar, type the IP address or host name exactly as it displayed on the printer control panel.
  
  Example of an IP address in the browser address bar
2. Press Enter on the computer keyboard.
  
  Note:
  If the browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing the website will not harm the computer.
  
  The EWS opens.
On the EWS Home page, in the left navigation pane, click Reports.
On the Reports page, next to Configuration Report, click the Print button.
- If the configuration page prints successfully, then the problem is with the printer driver on the computer. Continue to Step three: Uninstall the printer software.
- If the configuration page does not print, restart the printer and try again.

2-line LCD control panel

Follow these steps for printers that have a 2-line LCD control panel with physical buttons to press.

2-line LCD with keypad

Depending on the options displayed on the control panel, perform one of the following tasks:

Printer models that have Setup > Network Setup menus

Follow these steps to check the connectivity in the EWS.

Make sure the printer is in a ready state.

Note:
The printer must be in a ready state to troubleshoot the issue. If not, resolve the error state first.
Obtain the printer's IP address:
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
  1. Setup
  2. Network Setup
  3. General Settings
3. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's IP address or host name.
Open the Embedded Web Server:
1. On your computer, open a Web browser, and in the address bar, type the IP address or host name exactly as it displayed on the printer control panel.
  
  Example of an IP address in the browser address bar
2. Press Enter on the computer keyboard.
  
  Note:
  If the browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing the website will not harm the computer.
  
  The EWS opens.
On the EWS Home page, click the Tools tab.
In the left navigation pane, click Reports to expand the options, and then click Printer Reports.
On the Printer Reports page, click Print Printer Configuration Page.
- If the configuration page prints successfully, then the problem is with the printer driver on the computer. Continue to Step three: Uninstall the printer software.
- If the configuration page does not print, restart the printer and try again.

All other 2-line LCD control panels

For LaserJet Pro printers that have a 2-line LCD control panel, follow these steps to check the connectivity in the EWS

Make sure the printer is in a ready state.

Note:
The printer must be in a ready state to troubleshoot the issue. If not, resolve the error state first.
Obtain the printer's IP address:
1. On the printer control panel, press the OK button.
2. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name.
Open the Embedded Web Server:
1. On your computer, open a Web browser, and in the address bar, type the IP address or host name exactly as it displayed on the printer control panel.
  
  Example of an IP address in the browser address bar
2. Press Enter on the computer keyboard.
  
  Note:
  If the browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing the website will not harm the computer.
  
  The EWS opens.
On the EWS Home page, in the left navigation pane, click Reports.
On the Reports page, next to Configuration Report, click the Print button.
- If the configuration page prints successfully, then the problem is with the printer driver on the computer. Continue to Step three: Uninstall the printer software.
- If the configuration page does not print, restart the printer and try again.

Step three: Uninstall the printer software

Choose one of the following methods to uninstall the printer software.

Method one: Uninstall from Windows 10 and Windows 11

Use this method if you have Windows 10 installed on your computer.

In Windows, search for and open Apps & features.
In the list of apps, click the item for your printer software, and then click Uninstall.
Follow the on-screen prompts to uninstall the printer software.
Restart the computer, and then proceed to Step four: Install the most current printer software.

Method two: Uninstall from the HP printer folder

Use this method if you have an HP printer folder available from the Start menu. If not, skip to Method three: Uninstall from Devices and Printers.

From the Start menu, open All programs > HP > HP printer, and then click Uninstall Product Software.
Restart the computer, and then proceed to Step four: Install the most current printer software.

Method three: Uninstall from Devices and Printers

Use this method if you do not have an HP printer folder, or if you used the Add a printer wizard to install the printer originally.

From the Start menu, open Devices and Printers, right-click the printer icon, and then click Remove device.
Restart the computer, and then proceed to Step four: Install the most current printer software.

Step four: Install the most current printer software

Follow the steps below to install the most current printer software.

Click the link below that pertains to your operating system (Windows or macOS) and then follow the instructions provided.
- Windows: HP LaserJet Pro - Installing a printer driver with an Ethernet cable (Windows)
- macOS: HP LaserJet Pro - Installing the printer software in macOS on a wired (Ethernet) network
After you have installed the latest printer software, try printing a test page.

If the test page prints, the printer is connected to the wired network.

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