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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

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    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Roll has jammed

When a paper jam occurs, you normally see a message about it in the front-panel display.

  1. Open the roll cover.

    Open the roll cover
  2. Open the main door.

    Open the main window
  3. Rewind the roll to create a loop. Cut the paper, if needed.

    Rewind the roll to create a loop
  4. Carefully remove any of the jammed paper that you can from the top of the printer.

    Carefully remove jammed paper from top
  5. Carefully remove any of the jammed paper from the front window.

    Carefully remove jammed paper from front window
  6. Reload the roll, or load a new sheet; see Paper handling.

Note:

If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. You may need to remove the multi-sheet tray (see Multi-sheet tray has jammed).


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Country/Region: Flag Croatia

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