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HP printers - 'Unable to register the printer to your account' error

During printer setup, the printer does not connect to HP cloud services and an Unable to register the printer to your account error displays with the error code UA_200_OWSVD00001 or OW_4XX_0WSWS00001 in the HP Smart app or HP Easy Start. Finish printer setup to register the printer to your account.

Perform the following tasks in the order given. Try to complete the printer setup after each task.

Make sure the printer hardware is setup

Make sure all packing materials are removed and the printer is turned on.

Open the printer doors, remove all tape and packing materials from inside the printer including the carriage area, and then close the printer doors.

Note:
For HP ENVY Inspire 7200 and 7900 printer series, remove the additional cardboard between the paper trays and the tape securing the trays, and fully close the paper tray doors.

Example of possible tape locations
Press the Power button to turn on the printer or wake it from Sleep mode.
Return to the error window, and then click Try Again.

Make sure printer is connected to the internet

Make sure the printer is connected to an active internet connection.

On the printer control panel, locate the Wireless icon or light .

If the Wireless icon or light is solid blue, it is connected to the network. Skip to Step 3.
If the Wireless icon or light is blinking, reconnect your printer to a wireless network. Place the printer within the range of the Wi-Fi router signal, and then connect it to the network.

Printers with a touchscreen

Connect the printer to an active internet connection.

On the printer control panel, touch the Home button .
1. If the HP Software is setting up your printer… message displays, touch .
2. Touch Exit.
  
  A Firmware Update screen opens.
3. Touch Next, select your preference, and then touch Save.
The Home screen opens.
Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the on-screen instructions to select the network name and enter the password.

Printers without a touchscreen

Perform a Wi-Fi reset, and then connect your printer to the connect to the wireless network.

Find your printer series below and perform a Wi-Fi Reset.
- HP LaserJet M207e–M212e, MFP M232e–M237e printers
  1. If the control panel is blank, press or touch the Cancel button to exit sleep mode.
  2. Press and hold the Information button for five seconds, and then release the button.
    
    All control panel buttons light up.
  3. Press the Wireless and Cancel buttons simultaneously once, and then release the buttons.
    
    Depending on your printer model, setup mode is indicated by either the status light on the front of the printer pulsing purple, or the wireless icon on the control panel cycling.
- HP LaserJet M109e-M112e printers
  1. If the control panel is blank or the Ready light is dim, press the Resume/Cancel button to exit sleep mode.
  2. Press and hold the Wireless button for 20 seconds until the Attention light blinks.
  3. Wait for about a minute after the printer resets and the Wireless light blinks.
- HP LaserJet M139, M139e, M142, M142e printers
  1. If the control panel is blank or the Ready light is dim, press the Cancel button to exit sleep mode.
  2. Press and hold the Wireless and Cancel buttons for five seconds.
- HP DeskJet 2700e, 4100e printers
  1. On the printer control panel, press the Cancel button to ready the printer.
  2. Press and hold the Wireless and Cancel buttons simultaneously for five seconds until the Power button starts blinking.
    
    Note:
    Your control panel might look different than the following example, but the steps are the same.
  3. Wait until the blue Wireless light blinks.
- HP ENVY 6000e, 6400e printers
  
  On the rear of the printer, press and hold the Wi-Fi Reset button for five seconds, and then release the button.
Return to the error window, and then click Exit Setup.
From the HP Smart app home screen, remove the printer.
- For Windows and Mac, right-click the printer name, and then click Hide.
- For Android and iOS, long-press the printer name, and then tap Hide.
Click Add Printer or .
Wait for HP Smart to find your printer, and then click Set Up to connect to the wireless network.

Restart the printer and software

Turn the printer off and then on again, and restart the HP Smart app.

Close the HP Smart app.
Turn off the printer, and then turn the printer back on.
Wait up to two minutes to connect the printer to the wireless network.
Open the HP Smart app, and then click Finish Set Up.
If an error window displays, skip to Step 4.

Update the printer firmware

Check for and install any available printer firmware updates that include new features or resolve issues.

Update the printer firmware from the touchscreen

Update the firmware from the touchscreen of your printer.

Make sure the printer is connected the internet using a wireless or Ethernet connection. USB connections will not work.

On the printer control panel, touch the Home button .
1. If the HP Software is setting up your printer… message displays, touch .
2. Touch Exit.
  
  A Firmware Update screen opens.
3. Touch Next, select your preference, and then touch Save.
The Home screen opens.
Touch the Setup, Service, or Settings menu.
Touch Preferences, Printer Maintenance, or Tools.
Touch Web Services, Printer Update, or LaserJet Update.
If prompted, follow the instructions to turn on the Web Services.
Select Check for Updates or a similar option.

Update the printer firmware through the HP Smart app

Use the HP Smart app to check for and install firmware updates.

Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store.
If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.
On the app home screen, select your printer name or image.
Under Advanced, select Advanced Settings or Printer Home Page (EWS).
Select Tools or Web Services.
If prompted, enter the printer administrator password or PIN from the printer label.
Click Printer Updates or Product Update, and then click Check Now. Any firmware updates automatically download and install onto your printer.

CAUTION:
Do not turn off the printer during a firmware update. This can permanently damage your printer.

Restore factory defaults on your HP printer

Reset the printer to remove all previous printer settings and preferences.

Restore factory defaults (printers with touchscreens)

Restore the printer to factory default settings from the touchscreen settings menu.

On the printer control panel, touch the Setup icon , and then touch Printer Maintenance.
Touch Restore, and then touch Restore Factory Defaults.
On the confirmation prompt, touch Continue to complete restoring to factory defaults.

Restore factory defaults (printers without touchscreens)

Reset the printer to factory default from the Embedded Web Server (EWS).

On your computer or mobile device, open the EWS.
- Open EWS from HP Smart:
  1. Open the HP Smart app.
  2. Go to Advanced Settings.
  3. Click Tools or Web Services.
- Open EWS using printer IP address:
  1. Press the Information button to print the Network Configuration or Printer Information Page.
  2. Find the IP address from the page.
  3. Type the IP address into a web browser address line, and then press Enter.
If prompted, enter the printer administrator password or the PIN from the printer label.
On the EWS page, click the Settings or System tab.
Click Restore Defaults or Services, and then click Restore Factory Defaults.
Click the Restore Factory Defaults button.
Wait until the reset is complete, and then continue to the next step.

Remove the printer from the HP Smart app

Use the Hide Printer option in HP Smart to remove the printer from your account.

Close the HP Smart app, and then reopen it.
Right-click or long-press the printer icon, and then click Hide Printer.

Restart setup process using HP Smart

Set up your printer using the HP Smart app.

Open the HP Smart app.
Click Add Printer or to find your printer.
Follow the on-screen instructions to set up your printer.

If you are unable to complete the setup, restart the HP Smart app, and then try again.

Contact HP Customer Support

If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.

Go to HP Customer Support - Contact.
Enter your product serial number to view warranty status and to change your location, if necessary.
Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.

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Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"