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HP printers - 'Unable to register the printer to your account' error

During printer setup, the printer does not connect to HP cloud services and an Unable to register the printer to your account error displays with the error code UA_200_OWSVD00001 or OW_4XX_0WSWS00001 in the HP Smart app or HP Easy Start. Finish printer setup to register the printer to your account.

Perform the following tasks in the order given. Try to complete the printer setup after each task.

'Unable to register the printer to your account' error

Make sure the printer hardware is setup

Make sure all packing materials are removed and the printer is turned on.

  1. Open the printer doors, remove all tape and packing materials from inside the printer including the carriage area, and then close the printer doors.

    Note:

    For HP ENVY Inspire 7200 and 7900 printer series, remove the additional cardboard between the paper trays and the tape securing the trays, and fully close the paper tray doors.

    Example of possible tape locations

    Locating and removing the tape
  2. Press the Power button to turn on the printer or wake it from Sleep mode.

  3. Return to the error window, and then click Try Again.

Make sure printer is connected to the internet

Make sure the printer is connected to an active internet connection.

On the printer control panel, locate the Wireless icon or light .

  • If the Wireless icon or light is solid blue, it is connected to the network. Skip to Step 3.

  • If the Wireless icon or light is blinking, reconnect your printer to a wireless network. Place the printer within the range of the Wi-Fi router signal, and then connect it to the network.

Restart the printer and software

Turn the printer off and then on again, and restart the HP Smart app.

  1. Close the HP Smart app.

  2. Turn off the printer, and then turn the printer back on.

  3. Wait up to two minutes to connect the printer to the wireless network.

  4. Open the HP Smart app, and then click Finish Set Up.

  5. If an error window displays, skip to Step 4.

Update the printer firmware

Check for and install any available printer firmware updates that include new features or resolve issues.

Restore factory defaults on your HP printer

Reset the printer to remove all previous printer settings and preferences.

Remove the printer from the HP Smart app

Use the Hide Printer option in HP Smart to remove the printer from your account.

  1. Close the HP Smart app, and then reopen it.

  2. Right-click or long-press the printer icon, and then click Hide Printer.

    Example of clicking Forget this printer in HP Smart

Restart setup process using HP Smart

Set up your printer using the HP Smart app.

  1. Open the HP Smart app.

  2. Click Add Printer or to find your printer.

  3. Follow the on-screen instructions to set up your printer.

    If you are unable to complete the setup, restart the HP Smart app, and then try again.

Contact HP Customer Support

If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.

  1. Enter your product serial number to view warranty status and to change your location, if necessary.

  2. Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.


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