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HP LaserJet Enterprise, HP PageWide Enterprise - Set up and configure AutoSend

Learn how to set up the AutoSend feature in the EWS.

Introduction

The AutoSend feature enables your printer to periodically send printer configuration information including serial number, event logs, page usage counts, and supplies status information to HP web addresses (URLs), or e-mail addresses.

This feature is disabled by default.

AutoSend page

AutoSend page

Before you begin

Administrators need the following information before beginning the configuration process:

  • Administrative access to the printer

  • DNS suffix (e.g., companyname.com)

  • SMTP server (e.g., smtp.mycompany.com)

    Note:

    If you do not know the SMTP server name, SMTP port number, or authentication information, contact the e-mail/Internet service provider or system administrator for the information. SMTP server names and port names are typically found by doing an Internet search. For example, use terms like "Gmail SMTP server name" or "yahoo SMTP server name" to search.

  • SMTP server authentication requirements for outgoing e-mail messages, including the user name and password used for authentication, if applicable.

Note:

Consult your e-mail service provider's documentation for information on digital sending limits for your e-mail account. Some providers may temporarily lock your account if you exceed your sending limit.

Step one: Set up the AutoSend feature

Set up the AutoSend feature as follows.

Enable AutoSend and choose settings

Use the following procedure to enable AutoSend and select the settings for how it will function.

  1. Using the top navigation tabs, click General.

  2. In the left navigation pane, click AutoSend.

  3. Click the Enable AutoSend check box.

    Note:

    Enabling this feature will also enable the Data Collection feature which enables your printer to automatically collect and analyze product data, etc. For more information, go to Enable Data collection.

  4. In the Send every field, enter the frequency to send the information. Send information after a set number of days, weeks, or months, or after a set number of pages printed.

  5. Select the method for sending the information. Select one or all of the following options:

    • Send on failure: Automatically send an AutoSend report when critical events occur

    • Include detailed error information

    • Send to HP: Upload the information directly to HP by using an Internet connection

    • Post to web addresses (URLs): Specify up to five URLs to post the information to

    • Send to E-mail: Send AutoSend information by email for up to five recipients, such as your reseller, local support person, or on-site IT support

  6. Click Test to test your selections.

  7. Click Apply to save the settings.

Configure an SMTP server for the Send to E-mail option

Learn how to configure an SMTP server for the AutoSend feature in the EWS.

Add an outgoing server

Use the following procedure to add and configure an outgoing SMTP server.

  1. Click the Add button in the Outgoing E-mail Servers (SMTP) area.

  2. On the Outgoing E-mail Servers (SMTP) page, select one of the following options and complete the steps:

Option one: Use a server already in use by another function

Use this option when SMTP is already configured by another app and does not include the Automated e-mail option.

  1. Select Use a server already in use by another function, and then click Next.

  2. Verify the information, and then click Finish.

Option two: I know my SMTP server address or host name

Use this option when you know the SMTP server address or host name.

  1. Select I know my SMTP server address or host name, enter the SMTP server address in the field, and click Next.

  2. Enter the Server Name and Port Number, and then click Next.

    Note:

    In most cases, the default port number does not need to be changed.

    Note:

    If you are using a hosted SMTP service such as gmail, verify the SMTP address, port number, and SSL settings from the service provider’s Web site or other sources. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled. Please refer to online sources to confirm these server settings are current and valid at the time of configuration

  3. On the Server Authentication Requirements page, select one of the following from the drop-down list:

    • Select Use credentials of user to connect after Sign In at the control panel, and click Next (MFP and network scanner printers only).

      -OR-

    • Select Always use these credentials, and enter a Username and Password in the fields. Click Next.

  4. On the Server Usage page, select which of the following functions will send e-mail through the server:

    • E-mail: Send scanned documents and job status notifications

    • Fax: send faxes when the fax send method is set to Internet Fax

    • Automated E-mails: device alerts sent to an administrator or archived faxes are examples of automated e-mails sent by this device

    • AutoSend: send device information to HP or other recipients

  5. On the Summary and Test page, review the settings. Enter an e-mail address into the Send a test e-mail to field, and click Test to test the configuration. Click Finish when done.

Option three: Search network for outgoing e-mail server

Use this option to search for outgoing SMTP servers.

Note:

This option finds outgoing SMTP servers inside your firewall only.

  1. Select Search network for outgoing e-mail server, and then click Next

  2. Select the appropriate server from the Finding SMTP servers list, and then click Next.

  3. Set the basic information necessary to connect to the server, and then click Next.

  4. On the Server Authentication Requirements page, select one of the following from the drop-down list:

    • Select Use credentials of user to connect after Sign In at the control panel, and click Next (MFP and network scanner printers only).

      -OR-

    • Select Always use these credentials, and enter a Username and Password in the fields. Click Next.

  5. On the Server Usage page, select which of the following functions will send e-mail through the server:

    • E-mail: Send scanned documents and job status notifications

    • Fax: send faxes when the fax send method is set to Internet Fax

    • Automated E-mails: device alerts sent to an administrator or archived faxes are examples of automated e-mails sent by this device

    • AutoSend: send device information to HP or other recipients

  6. On the Summary and Test page, review the settings. Enter an e-mail address into the Send a test e-mail to field, and click Test to test the configuration. Click Finish when done.

Step two: Set up the product email address

Set the e-mail address "From" for the E-mail Alerts sent from the printer.

Select Use default address, or select Specify address to add a specific e-mail address in the field that appears.

Step three: Complete the setup

On the Alerts page, review the selected settings, and then click Apply to complete the setup.


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