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HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10)

Use these steps to troubleshoot and repair your webcam.


Depending on your version of Windows, some graphics and information in this document might vary. You can get the latest version from the Microsoft Store.

Certain HP notebooks, monitors, and All-in-One computers come with built-in webcams that you can use to capture video motion or still images. A webcam is a video input device, similar to a scanner or camera, and requires software to function. The two most common types of software that use webcams are internet messaging software (for making video calls over the internet), and video editing software (for creating and sharing video files).

Locate and toggle the webcam privacy switch or press the webcam shutter key

Select HP notebook models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on. By default, the webcam is turned on. You might need to turn the webcam on if it has been turned off.


Your HP notebook might also have a webcam privacy cover. Slide the cover right to uncover the webcam.

Find and use the webcam software that came with your computer

If your computer came with a built-in webcam, you can use the Camera app to record and share webcam video. The Camera app comes preinstalled on Windows computers. It is also available to download for free in the Microsoft Store.

In the search box on the taskbar, search for and open Camera.

Click 'Camera' in the search results

Resolve specific issues with your webcam

If you are experiencing one of the following issues, use the procedure to attempt to resolve that issue.

Video is not displayed in your webcam software (such as Zoom, Skype, Messenger, and so on)

You can open webcam software, such as YouCam, Skype, or Zoom, but video is not displayed in the main viewing window. To repair this problem, make sure that the webcam is the selected device, uninstall and reinstall software, test your webcam, and then update the webcam drivers.


Make sure that other programs or applications that use the webcam are completely closed or not in use.


The webcam might be associated with another software program or not responding. Often, simply restarting the computer can correct the problem. Restart the computer, and then open your webcam software as soon as Windows finishes loading.

Verify that your app can use the webcam

Use the procedure for your operating system to make sure that your app can use the webcam.

Make sure that the webcam is the selected video/capture device for your webcam software

Your webcam must be selected as the video capture device in your webcam software. If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam.

To select the webcam as your video source, open your webcam software and look for video camera, video source, or video caption in the software properties or preferences.


The name of your webcam might display as USB Video Device, HP Webcam, HP 4K Webcam, HP HD Camera, USB 2.0 Camera, HP Pavilion Webcam, or similar. If you do not know the name, select video device names until you see the video from your webcam display in the window.

For instructions, see the support documentation for your webcam software.

Uninstall and reinstall webcam software

Your webcam software, such as Zoom, Teams, or Skype, might need to be reinstalled to repair a software or hardware conflict.

  1. In Windows, search for and open Add or remove software.

  2. Select your webcam software, and then click Uninstall.

  3. Go to the webcam software website to install the latest version of the software.

Update or change the webcam driver

Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver. Use the following procedures to update your webcam.

Webcam is not listed in Device Manager

The drivers for the Imaging devices, which include the webcam, are not displayed in the Device Manager. To resolve this problem, use the following steps.

  1. Restart your computer. If the problem persists, continue these steps.

  2. In Windows, search for and open Device Manager.

  3. If there is no Imaging devices category listed, select Action > Scan for hardware changes.

    Scan for hardware changes
  4. If Device Manager does not recognize the webcam after the scan and the camera worked previously, use Microsoft System Restore to go back to a time when the webcam was working properly. Go to HP PCs - Using Microsoft System Restore for more information.

    If the problem persists, the webcam might have become unplugged internally, and the computer might require service to correct the issue. Verify that the webcam privacy switch or webcam shutter key has not disabled the webcam, and then run the Webcam Connection Test in HP PC Hardware Diagnostics. See HP PCs - Testing for hardware failures in Windows 10.

Webcam stops working after an update

Sometimes, a webcam that was working in one of the preinstalled programs suddenly stops working after installing Windows updates or after installing a recommended update your webcam software. To resolve this issue, reinstall the original HP Webcam-101 or Microsoft USB Video Device driver.

  1. In Windows, search for and open Device Manager.

  2. Double-click Imaging devices to expand the list of webcam drivers.

  3. If the HP Webcam-101 or Microsoft USB Video Device is listed, right-click the driver and select Update Driver Software and follow the on-screen instructions.

  4. Restart your computer, and open your webcam software to see if the problem is resolved.

    If the problem persists, use HP PCs - Using Microsoft System Restore to go back to a time when the webcam was working properly.

Webcam does not work after installing other webcam programs

Installing multiple webcam drivers and programs might cause conflicts.

If you are using more than one software program to use your webcam, such as one program for instant messaging and one for saving videos, make sure that only one program is open when using the webcam. Do not attempt to open both programs at the same time, and close your webcam software when you are done. It is a good idea to wait 5 to 10 seconds after closing one webcam software before opening another webcam software program.

Restarting the computer can resolve most software conflicts. If problems persist, uninstall one of the webcam software applications, and reinstall the software that you want to use.

Webcam image quality problems

The webcam works, but the image is too dark or the video is choppy.

If the image is too dark, take the following actions:

  • Make sure that your video recording environment has good lighting.

  • Change the image quality, brightness, contrast, and make other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

  • Reduce the size of the video image in the webcam software.

  • Use a high-speed internet connection.

  • Do not use other high-speed USB devices while using the webcam.

Reinstall the original webcam software that came with your computer

If your computer came with a built-in webcam, Microsoft and HP both provide software that you can use with your webcam. If this software program is removed, you can reinstall it.

Depending on the webcam software that came with your computer, you might be able to download the software from the Microsoft Store, HP, or the manufacturer's website.


If the operating system on your computer was upgraded, these steps do not work. Instead, go directly to the HP Customer Support - Software and Driver Downloads page or the software manufacturer’s website.

  • Check the Microsoft Store. Many of the apps that came preinstalled on your computer are available to download for free in the Microsoft Store app.

  • Go to the HP Customer Support - Software and Driver Downloads page. If a Let's identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit. From the list of available software and driver categories, find HP Webcam Control Center, click the category name, and then click Download.

  • Go to the software manufacturer's website.

Disable the webcam

To disable the webcam so that it cannot be used, disable the device in Device Manager.

  1. Unplug any external USB devices.

  2. In Windows, search for and open Device Manager.

  3. Click the plus sign next to Imaging devices.

  4. Right-click the name of the webcam and select Disable.

    Device Manager showing an Imaging device (yours might be different)
  5. Click Yes to confirm.

  6. To make sure that your webcam was disabled, open the Camera app from the Start Menu. You should see the words Connect a camera displayed on-screen. If the webcam is still producing video in the Camera app, the wrong device was disabled, and you need to repeat these steps to disable the device name associated with your webcam.


    To re-enable the webcam, repeat these steps, but select Enable instead of Disable.