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HP Color LaserJet Managed E45028, MFP E47528 - Replace the toner cartridges

Replace the toner cartridges if you receive a message on the printer, or if you have print quality problems.

Toner cartridge information

This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

To acquire cartridges, contact the managed service representative. Make sure to have the product model number, which appears on the product label on the back of the printer.

The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door.

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION:

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.

CAUTION:

Do not touch the developer roller. Fingerprints on the developer roller can cause print-quality problems.

The following illustration shows the toner-cartridge components.

Toner cartridge components

Toner cartridge components

Number

Description

1

Imaging drum

2

Handle

3

Memory chip

CAUTION:

If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.

Note:

Information about recycling used toner cartridges is in the toner-cartridge box.

Remove and replace the toner cartridges

Follow these steps to replace the toner cartridge.

  1. Open the front door by pressing the button on the left panel.

    Open the front door
  2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.

    Pull cartridge drawer out
  3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.

    Pull up to remove the cartridge
  4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.

    Pull release tab on cartridge packaging
  5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling.

    Remove cartridge from opened packaging
  6. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. Also, do not expose the cartridge to light unnecessarily.

    Avoid touching drum
  7. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer.

    Insert the new cartridge
  8. Close the toner cartridge drawer.

    Push the cartridge drawer in
  9. Close the front door.

    Close the front door
  10. Pack the used toner cartridge into the box the new cartridge came in, or use a large cardboard box and fill it with several cartridges you need to recycle. See the enclosed recycling guide for information about recycling.

    In the US, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label.

    Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.

    Pack and return the used cartridge

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