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HP OfficeJet Pro 7720 Printers - Replacement printer instructions

Before you send a printer to HP for replacement, you need to prepare it for shipping. Remove and save important parts and accessories to use with the replacement printer.

Remove the ink cartridges and printhead

How to remove the ink cartridge and printhead.

  1. Turn on the printer.

  2. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

    Opening the ink cartridge access door
  3. Wait until the carriage is idle and silent before you continue.

  4. Lift the latch handle on the carriage.

    Lifting the latch handle on the carriage
  5. Grasp the sides of the printhead, and then lift the printhead and pull it toward you to remove it.

    Note:

    Do not remove the ink cartridges from the printhead. You can remove the printhead with all of the ink cartridges installed.

    Removing the printhead
  6. Recycle the printhead assembly and ink cartridges.

    Note:

    Do not use the old ink cartridges or printhead in your replacement printer. The replacement printer ships with an installed printhead and new Setup ink cartridges.

  7. Turn off the printer.

  8. Disconnect the power cord from the rear of the printer, and then unplug the power cord from the wall outlet, surge protector, extension cable, or power strip.

  9. Disconnect any cables connected to the printer.

Set aside the parts needed for the replacement printer

List of parts that required to be set aside for replacement printer.

  1. Power cord

    Image: Power cord
  2. Phone cord

    Image: Phone cord
  3. Ethernet cable

    Image: Ethernet cable
  4. Universal Serial Bus (USB) cable

    Image: Universal Serial Bus (USB) cable
  5. Printer manuals

    Image: Printer manuals
  6. Printer software CD

    Image: Printer software CD

Set up the replacement printer

Before sending your printer to HP, make sure the replacement printer is set up and working properly.

  1. Connect the printer to power and turn it on.

  2. Install the Setup ink cartridges that came with the replacement printer, and then test all printer functions.

After you have set up your replacement printer, return your original printer to HP using the instructions that came with the replacement printer.


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