hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP Color LaserJet M552, M553, M554, M555, and Managed E55040 - Removal and replacement: Hard-disk drive (HDD) (SFP)

This document provides the procedures to remove and replace the SFP hard-disk drive (HDD).

Mean time to repair: 10 minutes

Service level: Basic

Before performing service

Turn the printer power off

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cord before attempting to service the printer.

Important:

Do not replace the formatter, DC controller, and eMMC PCA or hard-disk drive simultaneously during a single printer servicing. Doing so might cause the printer to become unstable or inoperable.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts.

Part information

Part number

Part description

B5L29-67903

HP secure 500 GB high-performance hard disk drive (HDD)

Required tools

  • No special tools are required to remove this part.

After performing service

Make sure that the formatter cover is fully seated, and that the thumbscrews are finger tight after replacing it.

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

Print a configuration page to make sure that the printer is functioning correctly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

  1. Locate the formatter cover.

    Locate the formatter cover

    Locate the formatter cover
  2. Loosen the two thumbscrews (callout 1). Grasp the two thumbscrews, and then slide the cover away from the printer (callout 2) to remove it.

    Tip:

    If needed, use the edge of a coin to turn the thumbscrews.

    Loosen the thumbscrews

    Loosen the thumbscrews

Remove the hard-disk drive (HDD)

Follow these steps to remove the hard-disk drive (HDD).

  1. Release two tabs (callout 1). Hold the tabs in the released position, and then rotate the hard disk drive (HDD) up (callout 2 ) to release the connector from the formatter.

    Release the HDD

    Release the HDD
  2. Slide the HDD away from the printer to remove it.

    Remove the HDD

    Remove the HDD
  3. Using the screwdriver provided with the replacement HDD, remove two screws (callout 1). Save these screws. They will be installed on the replacement HDD.

    Tip:

    The screwdriver has a reversible shaft. Simply pull the shaft out of the handle, and then reinstall it with the desired end facing out.

    Remove two screws

    Remove two screws
  4. Lift the bracket (callout 1) up and off of the HDD. Save this bracket. It will be installed on the replacement HDD.

    Remove the bracket

    Remove the bracket
  5. Grasp the PCA card (callout 1) attached to the end of the HDD and pull it away from the HDD to remove it. Save this PCA. It will be installed on the replacement HDD.

    Remove the PCA

    Remove the PCA

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the hard-disk drive (HDD)

Follow these steps to install the hard-disk drive (HDD).

  1. Align the slots (callout 1) on the PCA with the connectors (callout 2) on the replacement HDD.

    Align the PCA

    Align the PCA
  2. Press the PCA onto the HDD connectors. Make sure that the PCA is fully seated on the connectors.

    Install the PCA

    Install the PCA
  3. Align the tabs (callout 1) on the bracket with the holes (callout 2) in the back side of the HDD.

    Align the tabs on the bracket

    Align the tabs on the bracket
  4. Install the bracket on the HDD.

    Note:

    If the bracket is difficult to install, make sure that the holes in the HDD are correctly aligned with the tabs on the bracket.

    Install the bracket

    Install the bracket
  5. Install two screws (callout 1).

    CAUTION:

    Tighten the screws just enough to secure the HDD to the bracket. Do not over-tighten.

    Install two screws

    Install two screws
  6. Align the end of the bracket (callout 1) with the slot in the chassis (callout 2), and then slide the HDD into the printer (callout 3) to engage the bracket with the chassis.

    Install the holder

    Install the holder
  7. Hold the HDD connector latch (callout 1) in the released position, and then rotate the HDD down and into the connector on the formatter to install it.

    Note:

    Make sure that the tab (callout 2) snaps into place, and that the HDD is securely installed.

    Release the HDD

    Release the HDD

Install the formatter cover

Follow these steps to install the formatter cover.

  1. Slide the cover onto the printer (callout 1) to install it.

    Note:

    Make sure that the tabs on the formatter cover align with the slots provided in the printer (callout 2). Tighten the two thumbscrews (callout 3).

    Tip:

    If needed, use the edge of a coin to turn the thumbscrews.

    Install the cover

    Install the cover

Reinstall the product firmware

Follow these steps to reinstall the product firmware.

  1. Go to www.hp.com/go/futuresmart.

  2. Select the Upgrade now button.

  3. Use the drop-down lists to find the HP Enterprise or HP Managed printer model.

  4. Select the Link to Firmware download page.

  5. Select Firmware from the list of software and drivers.

    CAUTION:

    Downgrading from FutureSmart 4 to FutureSmart 3 will result in a loss of custom settings. Before upgrading to FutureSmart 4, go to the FutureSmart Navigation Compass to review the display differences and any feature modifications.

  6. Select Download next to the desired firmware version.

  7. For installation instructions, go to one of the following support sites:

    Note:

    To view installation instructions, go to http://www.hp.com/go/futuresmart. Select Upgrade now, and then select How to perform a firmware update.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Croatia

hp-detect-load-my-device-portlet

Actions
Loading...