hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP PageWide Enterprise, HP PageWide Managed - Removal and replacement: Tray 1 roller kit

Learn how to remove and replace the Tray 1 pickup and separation rollers (CSR B).

Click here to visit the HP video library.

Mean time to repair: 10 minutes

Service level: Intermediate

Before performing service

Turn the printer power off

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts.

Part information

Part number

Part description

A7W93-67039

Tray 1 roller kit with instruction guide

Required tools

  • No special tools are required to remove or install this assembly.

After performing service

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

Send a print job to the printer, and use the tray with the replaced rollers as the source tray.

Remove the Tray 1 pickup and separation rollers

Follow these steps to remove the Tray 1 pickup and separation rollers.

A printer MFP model is shown in this procedure. However, the instructions apply to all printer models.

  1. Open Tray 1.

    Open Tray 1

    Open Tray 1
  2. Locate the roller cover, and then rotate the bottom of the cover away from the printer to remove it.

    Remove the roller cover

    Remove the roller cover
  3. Release one tab (callout 1), and then slide pickup roller off of the shaft (callout 2).

    Tip:

    If the tab is not visible, rotate the roller.

    Remove the Tray 1 pickup roller

    Remove the Tray 1 pickup roller
  4. Open the left door.

    Open the left door

    Open the left door
  5. Before proceeding, take note of the locking tab (callout 1) on the Tray 1 separation roller.

    Tray 1 separation roller tab

    Tray 1 separation roller tabs
  6. Reach up under the left door assembly, pinch the locking tab (callout 1) on the Tray 1 separation roller, and then slightly slide the roller away from the printer to release it (callout 2).

    Release the Tray 1 separation roller

    Release the Tray 1 separation roller
  7. With the roller released, push down on it from the Tray 1 side (callout 1), and then continue to slide it off of the shaft to remove it (callout 2).

    Remove the Tray 1 separation roller

    Remove the Tray 1 separation roller
  8. Slide the torque limiter off of the shaft to remove it.

    Remove the torque limiter

    Remove the torque limiter

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the Tray 1 pickup and separation rollers

Follow these steps to install the Tray 1 pickup and separation rollers.

A printer MFP model is shown in this procedure. However, the instructions apply to all printer models.

  1. Slide the torque limiter onto the shaft to install it.

    Install the torque limiter

    Install the torque limiter
  2. Start the separation roller onto the shaft (from under the left door assembly), push down on it from the Tray 1 side (callout 1), and then continue to slide it on of the shaft (callout 2) to install it.

    reinstallationtip:

    If the roller does not slide all of the way onto the shaft, make sure the torque limiter (installed earlier) is fully seated.

    Install the Tray 1 separation roller

    Install the Tray 1 separation roller
  3. Continue to slide the roller onto the shaft until the locking tab snaps onto the shaft.

    Slide the Tray 1 separation roller onto the shaft

    Slide the Tray 1 separation roller onto the shaft
  4. Verify that the Tray 1 separation roller is correctly installed. When the roller is correctly installed, there is an equal amount of space on both sides of the roller when it is viewed from the Tray 1 side of the printer.

    Verify that the Tray 1 separation roller is correctly installed

    Verify that the Tray 1 separation roller is correctly installed
  5. Close the left door.

    Close the left door

    Close the left door
  6. Slide pickup roller onto the shaft (callout 1). Continue to slide the roller onto the shaft until the locking tab snaps onto the shaft.

    Install the Tray 1 pickup roller

    Install the Tray 1 pickup roller
  7. Position the top edge of the roller cover on the printer, and then rotate the bottom of the cover down toward the printer to install it.

    Remove the roller cover

    Remove the roller cover
  8. Close Tray 1.

    Close Tray 1

    Close Tray 1
  9. At the printer control panel, do the following:

    1. Scroll to, and then select the Settings button.

    2. Open the following menus:

      • Manage Supplies

      • Reset Supplies

    3. Select the Tray 1 Roller Kit item, and then select the Reset button.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Croatia

hp-detect-load-my-device-portlet

Actions
Loading...