HP Commercial Notebook and Mobile Workstation PCs - PCI Data Acquisition and Signal Processing Controller is identified as 'Other devices' in Device Manager

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Sep-2021

Last updated : 24-Sep-2021

DESCRIPTION

The PCI Data Acquisition and Signal Processing Controller is identified as Other devices in Device Manager. This occurs when the driver is missing, so the device cannot be installed. This issue is exhibited on units with Intel Tiger Lake generation chipset.

Figure 1: Warning icon on the PCI Data Acquisition and Signal Processing Controller

SCOPE

The information in this document applies to the following:

Computers:

HP Elite Dragonfly G2 Notebook PC series
HP EliteBook 830 G8 Notebook PC series
HP EliteBook 840 G8 Notebook PC series
HP EliteBook 850 G8 Notebook PC series
HP EliteBook x360 830 G8 Notebook PC series
HP ProBook 430 G8 Notebook PC series
HP ProBook 440 G8 Notebook PC series
HP ProBook 450 G8 Notebook PC series
HP ProBook 630 G8 Notebook PC series
HP ProBook 640 G8 Notebook PC series
HP ProBook 650 G8 Notebook PC series
HP ZBook Firefly 14 inch G8 Mobile Workstation series
HP ZBook Firefly 15.6 inch G8 Mobile Workstation series

Operating Systems:

Microsoft Windows 10 RS5 (Version 1809)

RESOLUTION

To resolve this issue, refer to the following link to download and install the Microsoft KB update: July 6, 2021-KB5004947 (OS Build 17763.2029) Out-of-band.

Hardware platforms affected : HP Elite Dragonfly G2 Notebook PC (Sylva) Configurable Material, HP EliteBook 830 G8 Notebook PC, HP EliteBook 840 G8 Notebook PC, HP EliteBook 850 G8 Notebook PC, HP EliteBook x360 830 G8 Notebook PC, HP ProBook 430 G8 Notebook PC, HP ProBook 430 G8 Notebook PC (Reeds 1.0) Configurable Material, HP ProBook 440 G8 Notebook PC, HP ProBook 440 G8 Notebook PC (Rabon 1.0) Configurable Material, HP ProBook 450 G8 Notebook PC, HP ProBook 450 G8 Notebook PC (Raritan 1.0) Configurable Material, HP ProBook 630 G8 Notebook PC, HP ProBook 640 G8 Notebook PC, HP ProBook 650 G8 Notebook PC, HP ZBook Firefly 15.6 inch G8 Mobile Workstation PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07874886

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP Commercial Notebook and Mobile Workstation PCs - PCI Data Acquisition and Signal Processing Controller is identified as 'Other devices' in Device Manager

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