The computer might not complete the HP Image Recovery Process and may display error code 228.
The error code is a BIOS secure verify failed.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c07570471
Version: 1
HP Consumer Notebook PCs - Computer may display error code 228 and cannot complete HP Image Recovery Process
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 10-May-2021
Last updated : 10-May-2021
The information in this document applies to the following:
Computers:
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HP 14-cf2000 Laptop PC series
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HP 14-ck2000 Laptop PC series
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HP 14-di2000 Laptop PC series
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HP 14g-cr2000 Laptop PC series
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HP 14q-cs2000 Laptop PC series
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HP 14s-cf2000 Laptop PC series
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HP 14s-cr2000 Laptop PC series
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HP 14s-cs2000 Laptop PC series
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HP 15-dw0000 Laptop PC
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HP 15-f0000 Laptop PC
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HP 15s-dr0000 Laptop PC
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HP 15s-du0000 Laptop PC
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HP 15s-dy0000 Laptop PC
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HP 17-by2000 Laptop PC series
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HP 17g-cr2000 Laptop PC series
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HP 17q-cs2000 Laptop PC series
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HP 340 G7 Notebook PC
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HP 340 G7 Notebook PC
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HP 348 G7 Notebook PC
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HP 348 G7 Notebook PC
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HP 348 G7 Notebook PC
Operating Systems:
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Microsoft Windows 10 20H1 (Version 2004)
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Microsoft Windows 10 19H2 (Version 1909)
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Microsoft Windows 10 19H1 (Version 1903)
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Microsoft Windows 10 20H2
To resolve this issue, download and install the appropriate SoftPaq:
|
Models Affected
|
Softpaq Description
|
Release Notes
|
Download SoftPaq
|
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HP 340 G7 Notebook PC
HP 348 G7 Notebook PC
|
HP Notebook System BIOS Update (Intel Processors)
Version: F.33
Revision: A | ||
|
HP 17-by2000 Laptop PC series
HP 17g-cr2000 Laptop PC series
HP 17q-cs2000 Laptop PC series
|
HP Notebook System BIOS Update (Intel Processors)
Version: F.63
Revision: A | ||
|
HP 14-cf2000 Laptop PC series
HP 14-ck2000 Laptop PC series
HP 14-di2000 Laptop PC series
HP 14g-cr2000 Laptop PC series
HP 14q-cs2000 Laptop PC series
HP 14s-cf2000 Laptop PC series
HP 14s-cr2000 Laptop PC series
HP 14s-cs2000 Laptop PC series
|
HP Notebook System BIOS Update (Intel Processors)
Version: F.63
Revision: A | ||
|
HP 15-dw0000 Laptop PC
HP 15-f0000 Laptop PC
HP 15s-dr0000 Laptop PC
HP 15s-du0000 Laptop PC
HP 15s-dy0000 Laptop PC
|
HP Notebook System BIOS Update (Intel Processors)
Version: F44
Revision: A |
note:A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/drivers.
Hardware platforms affected :
HP 14-cf2000 Laptop PC series, HP 14-ck2000 Laptop PC series, HP 14-di2000 Laptop PC series, HP 14g-cr2000 Laptop PC series, HP 14q-cs2000 Laptop PC series, HP 14s-cf2000 Laptop PC series, HP 14s-cr2000 Laptop PC series, HP 14s-cs2000 Laptop PC series, HP 17-by2000 Laptop PC series, HP 17g-cr2000 Laptop PC series, HP 17q-cs2000 Laptop PC series, HP 340 G7 Notebook PC, HP 348 G7 Notebook PC
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA07570471
© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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