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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

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    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Pavilion - 15-cw1021nv Product Specifications

Hardware

Product number
7GM61EA
Product name
HP Pavilion - 15-cw1021nv
Microprocessor
AMD Ryzen™ 5 3500U with Radeon™ Vega 8 Graphics (2.1 GHz base clock, up to 3.7 GHz max boost clock, 6 MB cache, 4 cores)
Chipset
AMD Integrated SoC
Memory, standard
12 GB DDR4-2400 SDRAM (1 x 4 GB, 1 x 8 GB)
Video graphics
AMD Radeon™ Vega 8 Graphics
Hard drive
  • 128 GB M.2 SSD
  • 1 TB 5400 rpm SATA
Optical drive
Optical drive not included
Display
39.6 cm (15.6") diagonal FHD IPS anti-glare micro-edge WLED-backlit (1920 x 1080)
Wireless connectivity
Realtek RTL8821CE 802.11 b/g/n/ac (1x1) and Bluetooth® 4.2 Combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 RJ-45; 1 AC smart pin; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
36.16 x 24.56 x 1.79 cm
Weight
1.93 kg
Power supply type
45 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 8 hours and 15 minutes
Video Playback Battery life
Up to 7 hours
Webcam
HP Wide Vision HD Camera with integrated dual array digital microphone
Audio features
B&O, dual speakers, HP Audio Boost

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP CoolSense; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Croatia

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