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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06250122

Version: 1

EliteDesk 705 35W G4 Desktop Mini PC - Loud Fan Noise, Fan Runs at High Speed

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-Feb-2019

Last updated : 01-Mar-2019

DESCRIPTION
The CPU cooling fan intermittently runs at higher than normal speed (gets loud) even though system loading is normal.

SCOPE
Information in this document applies to the following:
Configuration:
A10-9700 processor
Computer:
HP EliteDesk 705 35W G4 Desktop Mini PC with A10-9700 processor
RESOLUTION
To resolve the issue, update the firmware (BIOS) and the AMD graphics driver as follows:
SoftPaq Description
Release Notes
Download SoftPaq
HP Firmware Pack (Q27)
Version: 02.04.02
Revision: A
SoftPaq Description
Release Notes
Download SoftPaq
AMD Video Driver and Control Panel
Version: 24.20.11022.5002
Revision: 41
note:
More recent versions of the software might be available. Click the link below to find the latest versions on the HP Software and Driver Downloads page: HP EliteDesk 705 35W G4 Desktop Mini PC

Hardware platforms affected : HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 705 35W G4 Desktop Mini PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06250122

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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