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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06204205

Version: 1

Advisory: HP Elite, Elitebook, Pro x2, Probook and ZBook Mobile Workstation PCs - Preboot Encryption Authentication Fails With Fast Boot Enabled

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 14-Dec-2018

Last updated : 14-Dec-2018

DESCRIPTION
Pre-Boot encryption authentication fails when configuring software for Pre-boot authentication with Fast Boot enabled. Care should be taken to ensure the BIOS settings are configured correctly prior to encryption.

SCOPE
The information in this document applies to the following:
This is common on any commercial HP notebook, tablet, desktop, or workstation that has an HP Core BIOS. This applies to Windows 7 and Windows 10.
Computers:
  • HP Elite x2 1000 Tablet series
  • HP Elite x2 1011 G1 Tablet series
  • HP Elite x2 1011 G1 Tablet with Power Keyboard series
  • HP Elite x2 1011 G1 Tablet with Travel Keyboard series
  • HP Elite x2 1012 G1 Tablet series
  • HP Elite x2 1012 G2 Tablet series
  • HP EliteBook 1000 Notebook PC series
  • HP EliteBook 1030 G1 Notebook PC series
  • HP EliteBook 1040 G3 Notebook PC series
  • HP EliteBook 1040 G4 Notebook PC series
  • HP EliteBook 1050 G1 Notebook PC series
  • HP EliteBook 720 G1 Notebook PC series
  • HP EliteBook 720 G2 Notebook PC series
  • HP EliteBook 720 G3 Notebook PC series
  • HP EliteBook 720 Notebook PC series
  • HP EliteBook 725 G2 Notebook PC series
  • HP EliteBook 725 G3 Notebook PC series
  • HP EliteBook 725 G4 Notebook PC series
  • HP EliteBook 730 Notebook PC series
  • HP EliteBook 735 G5 Notebook PC series
  • HP EliteBook 740 G1 Notebook PC series
  • HP EliteBook 740 G2 Notebook PC series
  • HP EliteBook 740 G3 Notebook PC series
  • HP EliteBook 740 Notebook PC series
  • HP EliteBook 745 G2 Notebook PC series
  • HP EliteBook 745 G3 Notebook PC series
  • HP EliteBook 745 G4 Notebook PC series
  • HP EliteBook 745 G5 Notebook PC series
  • HP EliteBook 750 G1 Notebook PC series
  • HP EliteBook 750 G2 Notebook PC series
  • HP EliteBook 750 G3 Notebook PC series
  • HP EliteBook 750 Notebook PC series
  • HP EliteBook 755 G2 Notebook PC series
  • HP EliteBook 755 G3 Notebook PC series
  • HP EliteBook 755 G4 Notebook PC series
  • HP EliteBook 755 G5 Notebook PC series
  • HP EliteBook 820 G1 Notebook PC series
  • HP EliteBook 820 G2 Notebook PC series
  • HP EliteBook 820 G3 Notebook PC series
  • HP EliteBook 820 G4 Notebook PC series
  • HP EliteBook 820 Notebook PC series
  • HP EliteBook 828 G3 Notebook PC series
  • HP EliteBook 828 G4 Notebook PC series
  • HP EliteBook 830 G5 Notebook PC series
  • HP EliteBook 830 Notebook PC series
  • HP EliteBook 836 G5 Notebook PC series
  • HP EliteBook 840 G1 Notebook PC series
  • HP EliteBook 840 G2 Notebook PC series
  • HP EliteBook 840 G3 Notebook PC series
  • HP EliteBook 840 G4 Notebook PC series
  • HP EliteBook 840 G5 Notebook PC series
  • HP EliteBook 840 Notebook PC series
  • HP EliteBook 840r G4 Notebook PC series
  • HP EliteBook 840r Notebook PC series
  • HP EliteBook 846 G5 Notebook PC series
  • HP EliteBook 846r G4 Notebook PC series
  • HP EliteBook 848 G3 Notebook PC series
  • HP EliteBook 848 G4 Notebook PC series
  • HP EliteBook 850 G1 Notebook PC series
  • HP EliteBook 850 G2 Notebook PC series
  • HP EliteBook 850 G3 Notebook PC series
  • HP EliteBook 850 G4 Notebook PC series
  • HP EliteBook 850 G5 Notebook PC series
  • HP EliteBook 850 Notebook PC series
  • HP EliteBook Folio 1000 Notebook PC series
  • HP EliteBook Folio 1020 Bang & Olufsen Limited Edition PC series
  • HP EliteBook Folio 1020 G1 Notebook PC series
  • HP EliteBook Folio 1020 G1 Special Edition Notebook PC series
  • HP EliteBook Folio 1020 G2 Special Edition Notebook PC series
  • HP EliteBook Folio 1040 G1 Notebook PC series
  • HP EliteBook Folio 1040 G2 Notebook PC series
  • HP EliteBook Folio 9470m Notebook PC series
  • HP EliteBook Folio 9470m Ultrabook PC series
  • HP EliteBook Folio 9480m Notebook PC series
  • HP EliteBook Folio G1 Notebook PC series
  • HP EliteBook Folio G2 Notebook PC series
  • HP EliteBook Folio Ultrabook PC series
  • HP EliteBook x360 1020 G2 PC series
  • HP EliteBook x360 1030 G2 PC series
  • HP EliteBook x360 1030 G3 Notebook PC series
  • HP EliteBook x360 1040 G5 Notebook PC series
  • HP EliteBook x360 830 G5 Notebook PC series
  • HP Pro x2 600 Laptop PC series
  • HP Pro x2 612 G1 Tablet PC series
  • HP Pro x2 612 G1 Tablet with Power Keyboard series
  • HP Pro x2 612 G1 Tablet with Travel Keyboard series
  • HP Pro x2 612 G2 Tablet PC series
  • HP Pro x2 612 G2 Tablet with Travel Keyboard series
  • HP ProBook 430 G1 Notebook PC series
  • HP ProBook 430 G2 Notebook PC series
  • HP ProBook 430 G3 Notebook PC series
  • HP ProBook 430 G4 Notebook PC series
  • HP ProBook 430 Notebook PC series
  • HP ProBook 440 G0 Notebook PC series
  • HP ProBook 440 G1 Notebook PC series
  • HP ProBook 440 G2 Notebook PC series
  • HP ProBook 440 G3 Notebook PC series
  • HP ProBook 440 G4 Notebook PC series
  • HP ProBook 440 Notebook PC series
  • HP ProBook 445 G1 Notebook PC series
  • HP ProBook 445 G2 Notebook PC series
  • HP ProBook 445 G6 Notebook PC series
  • HP ProBook 450 G0 Notebook PC series
  • HP ProBook 450 G1 Notebook PC series
  • HP ProBook 450 G2 Notebook PC series
  • HP ProBook 450 G3 Notebook PC series
  • HP ProBook 450 G4 Notebook PC series
  • HP ProBook 450 G5 Notebook PC series
  • HP ProBook 450 Notebook PC series
  • HP ProBook 455 G1 Notebook PC series
  • HP ProBook 455 G2 Notebook PC series
  • HP ProBook 455 G3 Notebook PC series
  • HP ProBook 455 G4 Notebook PC series
  • HP ProBook 470 G0 Notebook PC series
  • HP ProBook 470 G1 Notebook PC series
  • HP ProBook 470 G2 Notebook PC series
  • HP ProBook 470 G3 Notebook PC series
  • HP ProBook 470 G4 Notebook PC series
  • HP ProBook 470 G5 Notebook PC series
  • HP ProBook 470 Notebook PC series
  • HP ProBook 640 G1 Notebook PC series
  • HP ProBook 640 G2 Notebook PC series
  • HP ProBook 640 G3 Notebook PC series
  • HP ProBook 640 G4 Notebook PC series
  • HP ProBook 640 Notebook PC series
  • HP ProBook 645 G1 Notebook PC series
  • HP ProBook 645 G2 Notebook PC series
  • HP ProBook 645 G3 Notebook PC series
  • HP ProBook 645 G4 Notebook PC series
  • HP ProBook 650 G1 Notebook PC series
  • HP ProBook 650 G2 Notebook PC series
  • HP ProBook 650 G3 Notebook PC series
  • HP ProBook 650 G3 Quad Core Notebook PC series
  • HP ProBook 650 G4 Notebook PC series
  • HP ProBook 650 Notebook PC series
  • HP ProBook 655 G1 Notebook PC series
  • HP ProBook 655 G2 Notebook PC series
  • HP ProBook 655 G3 Notebook PC series
  • HP ZBook 14u G4 Mobile Workstation series
  • HP ZBook 14u G5 Mobile Workstation series
  • HP ZBook 15 G3 Mobile Workstation series
  • HP ZBook 15 G4 Mobile Workstation series
  • HP ZBook 15 G5 Mobile Workstation series
  • HP ZBook 15u G3 Mobile Workstation series
  • HP ZBook 15u G4 Mobile Workstation series
  • HP ZBook 15u G5 Mobile Workstation series
  • HP ZBook 17 G3 Mobile Workstation series
  • HP ZBook 17 G4 Mobile Workstation series
  • HP ZBook 17 G5 Mobile Workstation series
  • HP ZBook Studio G3 Mobile Workstation series
  • HP ZBook Studio G4 Mobile Workstation series
  • HP ZBook Studio G5 Mobile Workstation series
  • HP ZBook Studio x360 G5 Convertible Workstation series
  • HP ZBook x2 G4 Detachable Workstation series
Operating Systems:
  • Microsoft Windows 10 TH2 (Version 1511)
  • Microsoft Windows 10 TH1 (Version 1507)
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
  • Microsoft Windows 10 RS3 (Version 1709)
  • Microsoft Windows 10 RS2 (Version 1703)
  • Microsoft Windows 10 RS1 (Version 1607)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Starter (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Home Premium (32-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Home Basic (32-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 (64-bit)
  • Microsoft Windows 7 (32-bit)
RESOLUTION
For Windows 7 computers in MBR mode, the fast boot setting should be disabled to ensure USB devices work in the Pre-Boot environment.
For Windows 10 and forward with UEFI, this setting is important to enable the EFI protocols in Preboot environments. Without it, the internal keyboard, touchpad, touchscreen, etc. may not work properly in the Pre-Boot environment.
To prevent this issue from occurring, follow the steps to disable Fast Boot:
Change BIOS settings to disable Fast Boot (F10):
  1. Power on computer.
  2. Press F10 to enter the BIOS Setup.
  3. Select the Advanced tab.
  4. Select Boot Options.
  5. Uncheck Fast Boot.
  6. Save the changes and exit the BIOS.

Hardware platforms affected : HP Elite x2 1011 G1, HP Elite x2 1011 G1 Base Model Tablet, HP Elite x2 1011 G1 Tablet, HP Elite x2 1011 G1 Tablet Bundle, HP Elite x2 1011 G1 Tablet with Power Keyboard, HP Elite x2 1011 G1 Tablet with Power Keyboard Bundle, HP Elite x2 1011 G1 Tablet with Travel Keyboard, HP Elite x2 1012 G1, HP Elite x2 1012 G1 Tablet, HP Elite x2 1012 G2, HP Elite x2 1012 G2 Tablet, HP EliteBook 1030 G1 Base Model Notebook PC, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1030 G1 Notebook PC (ENERGY STAR), HP EliteBook 1030 G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 1030 G1 Notebook PC Bundle, HP EliteBook 1040 G3 Base Model Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G3 Notebook PC (ENERGY STAR), HP EliteBook 1040 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 1040 G4 Base Model Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC Bundle, HP EliteBook 1050 G1 Base Model Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 720 G1 Base Model Notebook PC, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G1 Notebook PC (ENERGY STAR), HP EliteBook 720 G1 Notebook PC Bundle, HP EliteBook 720 G2 Base Model Notebook PC, HP EliteBook 720 G2 Notebook PC, HP EliteBook 720 G2 Notebook PC, HP EliteBook 720 G2 Notebook PC (ENERGY STAR), HP EliteBook 720 G3 Base Model Notebook PC, HP EliteBook 720 G3 Notebook PC, HP EliteBook 720 G3 Notebook PC, HP EliteBook 720 G3 Notebook PC (ENERGY STAR), HP EliteBook 725 G2 Base Model Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G2 Notebook PC (ENERGY STAR), HP EliteBook 725 G2 Notebook PC Bundle, HP EliteBook 725 G3 Base Model Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G3 Notebook PC (ENERGY STAR), HP EliteBook 725 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 725 G3 Notebook PC Bundle, HP EliteBook 725 G4 Base Model Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC (ENERGY STAR), HP EliteBook 725 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 735 G5 Base Model Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 740 G1 Base Model Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G1 Notebook PC (ENERGY STAR), HP EliteBook 740 G1 Notebook PC Bundle, HP EliteBook 740 G2 Base Model Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC (ENERGY STAR), HP EliteBook 740 G3 Base Model Notebook PC, HP EliteBook 740 G3 Notebook PC, HP EliteBook 740 G3 Notebook PC, HP EliteBook 740 G3 Notebook PC (ENERGY STAR), HP EliteBook 745 G2 Base Model Notebook PC, HP EliteBook 745 G2 Bundle Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC (ENERGY STAR), HP EliteBook 745 G3 Base Model Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC (ENERGY STAR), HP EliteBook 745 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 745 G3 Notebook PC Bundle, HP EliteBook 745 G4 Base Model Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 745 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 745 G5 Base Model Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 750 G1 Base Model Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G1 Notebook PC (ENERGY STAR), HP EliteBook 750 G2 Base Model Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC (ENERGY STAR), HP EliteBook 750 G3 Base Model Notebook PC, HP EliteBook 750 G3 Notebook PC, HP EliteBook 750 G3 Notebook PC, HP EliteBook 750 G3 Notebook PC (ENERGY STAR), HP EliteBook 755 G2 Base Model Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC (ENERGY STAR), HP EliteBook 755 G2 Notebook PC Bundle, HP EliteBook 755 G3 Base Model Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G3 Notebook PC (ENERGY STAR), HP EliteBook 755 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 755 G3 Notebook PC Bundle, HP EliteBook 755 G4 Base Model Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC (ENERGY STAR), HP EliteBook 755 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 755 G5 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 755 G5 Notebook PC IDS Base Model, HP EliteBook 820 G1 Base Model Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC (ENERGY STAR), HP EliteBook 820 G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G1 Notebook PC Bundle, HP EliteBook 820 G2 Base Model Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC (ENERGY STAR), HP EliteBook 820 G2 Notebook PC Bundle, HP EliteBook 820 G3 Base Model Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G4 Base Model Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Base Model Notebook PC, HP EliteBook 830 G5 Base Model Notebook PC Bundle, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Base Model Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G1 Base Model Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC (ENERGY STAR), HP EliteBook 840 G1 Notebook PC Bundle, HP EliteBook 840 G2 Base Model Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC (ENERGY STAR), HP EliteBook 840 G2 Notebook PC Bundle, HP EliteBook 840 G3 Base Model Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 840 G4 Base Model Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G5 Base Model Healthcare Edition Notebook PC, HP EliteBook 840 G5 Base Model Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC Bundle, HP EliteBook 840r G4 Base Model Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Base Model Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Base Model Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 848 G3 Base Model Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G1 Base Model Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC (ENERGY STAR), HP EliteBook 850 G1 Notebook PC Bundle, HP EliteBook 850 G2 Base Model Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC (ENERGY STAR), HP EliteBook 850 G2 Notebook PC Bundle, HP EliteBook 850 G3 Base Model Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G4 Base Model Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G5 Base Model Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC Bundle, HP EliteBook Folio 1020 Bang & Olufsen Limited Edition, HP EliteBook Folio 1020 Bang & Olufsen Limited Edition, HP EliteBook Folio 1020 Bang & Olufsen Limited Edition (ENERGY STAR), HP EliteBook Folio 1020 Bang & Olufsen Limited Edition Base Model, HP EliteBook Folio 1020 G1 Base Model Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC (ENERGY STAR), HP EliteBook Folio 1020 G1 Notebook PC Bundle, HP EliteBook Folio 1020 G1 Special Edition Base Model Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC (ENERGY STAR), HP EliteBook Folio 1020 G2 Special Edition Base Model Notebook PC, HP EliteBook Folio 1020 G2 Special Edition Notebook PC, HP EliteBook Folio 1020 G2 Special Edition Notebook PC, HP EliteBook Folio 1020 G2 Special Edition Notebook PC (ENERGY STAR), HP EliteBook Folio 1040 G1 Base Model Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC (ENERGY STAR), HP EliteBook Folio 1040 G1 Notebook PC Bundle, HP EliteBook Folio 1040 G2 Base Model Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC (ENERGY STAR), HP EliteBook Folio 1040 G2 Notebook PC Bundle, HP EliteBook Folio 9470m Base Model Notebook PC, HP EliteBook Folio 9470m Base Model Ultrabook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Notebook PC (ENERGY STAR), HP EliteBook Folio 9470m Ultrabook, HP EliteBook Folio 9470m Ultrabook, HP EliteBook Folio 9470m Ultrabook (ENERGY STAR), HP EliteBook Folio 9470m Ultrabook Bundle, HP EliteBook Folio 9480m Base Model Notebook PC, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Folio 9480m Notebook PC (ENERGY STAR), HP EliteBook Folio 9480m Notebook PC (ENERGY STAR) Bundle, HP EliteBook Folio G1 Base Model Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G1 Notebook PC (ENERGY STAR), HP EliteBook Folio G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook Folio G2 Base Model Notebook PC, HP EliteBook Folio G2 Notebook PC, HP EliteBook Folio G2 Notebook PC, HP EliteBook Folio G2 Notebook PC (ENERGY STAR), HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2 Base Model, HP EliteBook x360 1020 G2 Bundle, HP EliteBook x360 1020 G2 Notebook PC, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G2 Base Model, HP EliteBook x360 1030 G2 Bundle, HP EliteBook x360 1030 G2 Notebook PC, HP EliteBook x360 1030 G3 Base Model Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Base Model Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 830 G5 Base Model Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP Pro x2 612 G1, HP Pro x2 612 G1 Tablet, HP Pro x2 612 G1 Tablet Base Model, HP Pro x2 612 G1 Tablet Bundle, HP Pro x2 612 G1 Tablet with Power Keyboard, HP Pro x2 612 G1 Tablet with Power Keyboard Base Model, HP Pro x2 612 G1 Tablet with Travel Keyboard, HP Pro x2 612 G2, HP Pro x2 612 G2 Tablet, HP Pro x2 612 G2 Tablet Base Model, HP Pro x2 612 G2 with Keyboard, HP ProBook 430 G1 Base Model Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G1 Notebook PC (ENERGY STAR), HP ProBook 430 G2 Base Model Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC (ENERGY STAR), HP ProBook 430 G2 Notebook PC Bundle, HP ProBook 430 G3 Base Model Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC (ENERGY STAR), HP ProBook 430 G3 Notebook PC Bundle, HP ProBook 430 G4 Base Model Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G0 Base Model Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G0 Notebook PC (ENERGY STAR), HP ProBook 440 G1 Base Model Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G1 Notebook PC (ENERGY STAR), HP ProBook 440 G2 Base Model Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G2 Notebook PC (ENERGY STAR), HP ProBook 440 G3 Base Model Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G3 Notebook PC (ENERGY STAR), HP ProBook 440 G3 Notebook PC Bundle, HP ProBook 440 G4 Base Model Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC (ENERGY STAR) Bundle, HP ProBook 445 G1 Base Model Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G1 Notebook PC (ENERGY STAR), HP ProBook 445 G2 Base Model Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 445 G2 Notebook PC (ENERGY STAR), HP ProBook 445 G6 Base Model Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 450 G0 Base Model Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G0 Notebook PC (ENERGY STAR), HP ProBook 450 G0 Notebook PC Bundle, HP ProBook 450 G1 Base Model Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G1 Notebook PC (ENERGY STAR), HP ProBook 450 G2 Base Model Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC (ENERGY STAR), HP ProBook 450 G2 Notebook PC Bundle, HP ProBook 450 G3 Base Model Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC (ENERGY STAR), HP ProBook 450 G3 Notebook PC Bundle, HP ProBook 450 G4 IDS Base Model Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 450 G5 Notebook PC, HP ProBook 455 G1 Base Model Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G1 Notebook PC (ENERGY STAR), HP ProBook 455 G2 Base Model Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G2 Notebook PC (ENERGY STAR), HP ProBook 455 G3 Base Model Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC (ENERGY STAR), HP ProBook 455 G4 Base Model Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G0 Base Model Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G0 Notebook PC (ENERGY STAR), HP ProBook 470 G0 Notebook PC Bundle, HP ProBook 470 G1 Base Model Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G1 Notebook PC (ENERGY STAR), HP ProBook 470 G2 Base Model Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G2 Notebook PC (ENERGY STAR), HP ProBook 470 G2 Notebook PC Bundle, HP ProBook 470 G3 Base Model Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G3 Notebook PC (ENERGY STAR), HP ProBook 470 G4 Base Model Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G5 Base Model Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G1 Base Model Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G1 Notebook PC (ENERGY STAR), HP ProBook 640 G1 Notebook PC Bundle, HP ProBook 640 G2 Base Model Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC (ENERGY STAR), HP ProBook 640 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G3 Base Model Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G4 Base Model Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G4 Notebook PC Bundle, HP ProBook 645 G1 Base Model Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G1 Notebook PC (ENERGY STAR), HP ProBook 645 G2 Base Model Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC (ENERGY STAR), HP ProBook 645 G3 Base Model Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 645 G4 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 645 G4 Notebook PC IDS Base Model, HP ProBook 650 G1 Base Model Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G1 Notebook PC (ENERGY STAR), HP ProBook 650 G1 Notebook PC Bundle, HP ProBook 650 G2 Base Model Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC (ENERGY STAR), HP ProBook 650 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Base Model Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC (ENERGY STAR), HP ProBook 650 G3 Quad Core Notebook PC IDS Base Model, HP ProBook 650 G4 Base Model Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC Bundle, HP ProBook 655 G1 Base Model Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G1 Notebook PC (ENERGY STAR), HP ProBook 655 G1 Notebook PC Bundle, HP ProBook 655 G2 Base Model Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC (ENERGY STAR), HP ProBook 655 G3 Base Model Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ZBook 14u G4 Base Model Mobile Workstation, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation (ENERGY STAR), HP ZBook 14u G4 Mobile Workstation Bundle, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation Bundle, HP ZBook 14u G5 Mobile Workstation IDS Base Model, HP ZBook 15 G3 Base Model Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15 G4 Base Model Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation Bundle, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation IDS Base Model, HP ZBook 15u G3 Base Model Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 15u G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15u G4 Base Model Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation (ENERGY STAR), HP ZBook 15u G4 Mobile Workstation Bundle, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation IDS Base Model, HP ZBook 17 G3 IDS Base Model Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G4 IDS Base Model Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation IDS Base Model, HP ZBook Studio G3 Base Model Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Base Model Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G4 Mobile Workstation Bundle, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation IDS Base Model, HP ZBook Studio x360 G5 Convertible Workstation, HP ZBook Studio x360 G5 Convertible Workstation, HP ZBook Studio x360 G5 Convertible Workstation IDS Base Model, HP ZBook x2 G4 Base Model Detachable Workstation, HP ZBook x2 G4 Detachable Workstation, HP ZBook x2 G4 Detachable Workstation

Operating systems affected : Microsoft Windows 7 (32-bit) (deleted) Microsoft Windows 7 (64-bit) (deleted) Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA06204205

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