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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP LaserJet Managed E50045 - 13.A2, 13.A3, 13.A4, 13.A5 tray 2, tray 3, tray 4, tray 5 paper jam

13.A2, 13.A3, 13.A4, 13.A5 tray 2, tray 3, tray 4, tray 5 paper jam
Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 550-sheet trays. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
  1. Remove the tray from the printer.
    Figure : Remove the tray
  2. Remove the paper from the tray, and discard any damaged paper.
    Figure : Remove any damaged paper
  3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
    Figure : Adjust the guides
  4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
    Figure : Load paper
  5. Reinsert and close the tray.
    Figure : Close the tray
  6. Press the top-cover-release button on the left side of the printer.
    Figure : Press the release button
  7. Open the front door.
    Figure : Open the front door
  8. Remove the toner cartridge.
    Figure : Remove the toner cartridge
  9. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
    Figure : Remove the jammed paper
  10. Reinsert the toner cartridge.
    Figure : Install the toner cartridge
  11. Close the front door.
    Figure : Close the front door

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Country/Region: Flag Croatia

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