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HP Customer Support - Knowledge Base

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HP Web Jetadmin - Upgrade HP Web Jetadmin When the HPWJA Service Runs as a Network Service (Default)

Upgrade HP Web Jetadmin When the HPWJA Service Runs as a Network Service (Default)

This topic provide instructions for upgrading HP Web Jetadmin when the HPWJA service runs as a network service. This is the default upgrade procedure.
note:
If the HPWJA service runs as a user account, follow the instructions in the Upgrade HP Web Jetadmin When the HPWJA Service Runs as a User Account topic instead of the instructions in this topic.
Use the following steps to upgrade HP Web Jetadmin:
  1. Obtain the HP Web Jetadmin installation executable from www.hp.com/go/webjetadmin.
  2. Back up the current HP Web Jetadmin installation. The WJABackupRestoreInstructions_<language_code>.txt file provides instructions for backing up HP Web Jetadmin. This file is located in the following directory on the HP Web Jetadmin server:
    C:\Program Files\HP Inc\Web Jetadmin 10\WJABackupRestore
  3. In HP Web Jetadmin, go to Help > About, and then write down the current version as 10.4.nnnnn (10.4 SRX), where nnnnn is the build number and X is the version. This information is required to perform a recovery.
  4. Go to Application Management > Overview > Application Management – Active Tasks, and then check for any paused or pending tasks. You must stop or resolve these tasks before you run the installer.
  5. Run the installation executable on the system that hosts HP Web Jetadmin.

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