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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05905184

Version: 1

Advisory: HP Desktop and Notebook PCs - Intel Pro2500 SSD May Fail to Boot; Error 3F0 Is Displayed

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Jan-2018

Last updated : 25-Mar-2018

DESCRIPTION
The Intel Pro2500 SSD may fail to boot. The SSD cannot be detected and the error 3F0 is displayed. The UEFI diagnostics and SMART Check tests cannot be performed on the drive. The drive may be detected intermittently and the OS may load after several attempts to boot up, however the drive eventually fails to be detected.
The Following errors are displayed:
Figure 1: Boot error: Boot device not found - Hard Disk 3F0
Figure 2: HP Hardware Diagnostics error: No hard drive installed. Please check that the power and data cables are connected properly.
Figure 3: SMART Check error: SMART Check: WARNING - Short DST : NOT AVAILABLE

sourceInformation

SCOPE
The information in this document applies to the following:
Parts:
Intel Pro 2500r Solid State Drive series
  • (PN 811509-001) - M.2, Pro2500R, 180GB, Opal 2.0, 2280/S3
  • (PN 811513-001) - SSD, Pro2500R, 240GB, 2.5"
  • (PN 786222-001) - M.2 2280 180GB SED Opal 2 LTRi, IMFT
  • (PN 786228-001) - SSD, Pro2500 180GB Opal 2 LTRi, Hynix
  • (PN 817670-001) - M.2, 2280, Pro2500R 240GB Hynix
  • (PN 811510-001) - SSD, Pro2500R, 180GB, 2.5"
  • (PN 811506-001) - SSD, Pro2500R, 120GB, 2.5"
  • (PN 811511-001) - SSD, Pro2500R, 180GB, Opal 2.0, 2.5"
  • (PN 811514-001) - SSD, Pro2500R, 240GB, Opal 2.0, 2.5"
Business Desktops:
  • HP EliteDesk 700 G1 Microtower PC
  • HP EliteDesk 705 G1 Desktop Mini PC
  • HP EliteDesk 705 G1 Microtower PC
  • HP EliteDesk 705 G2 Desktop Mini PC
  • HP EliteDesk 705 G2 Microtower PC
  • HP EliteDesk 705 G2 Small Form Factor PC
  • HP EliteDesk 800 35W G2 Desktop Mini PC
  • HP EliteDesk 800 65W G2 Desktop Mini PC
  • HP EliteDesk 800 G1 Desktop Mini PC
  • HP EliteDesk 800 G1 Small Form Factor PC
  • HP EliteDesk 800 G1 Ultra-slim PC
  • HP EliteDesk 800 G2 Small Form Factor PC
  • HP EliteDesk 800 G2 Tower PC
  • HP EliteDesk 880 G1 Tower PC
  • HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC
  • HP EliteOne 800 G2 23-inch Touch All-in-One PC
  • HP ProDesk 400 G2 Desktop Mini PC
  • HP ProDesk 400 G2.5 Small Form Factor PC
  • HP ProDesk 400 G3 Microtower PC
  • HP ProDesk 400 G3 Small Form Factor PC
  • HP ProDesk 480 G3 Microtower PC
  • HP ProDesk 490 G3 Microtower PC
  • HP ProDesk 498 G3 Microtower PC
  • HP ProDesk 600 G1 Desktop Mini PC
  • HP ProDesk 600 G1 Small Form Factor PC
  • HP ProDesk 600 G1 Tower PC
  • HP ProDesk 600 G2 Desktop Mini PC
  • HP ProDesk 600 G2 Microtower PC
  • HP ProDesk 600 G2 Small Form Factor PC
  • HP ProDesk 680 G2 Microtower PC
  • HP ProOne 400 G1 21.5-inch Touch All-in-One PC
  • HP ProOne 400 G2 20-inch Touch All-in-One PC
  • HP ProOne 600 G1 All-in-One PC
  • HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC
Business Notebooks and Mobile Workstations:
  • HP Elite x2 1011 G1
  • HP Elite x2 1012 G1
  • HP EliteBook 1030 G1 Notebook PC
  • HP EliteBook 1040 G3 Notebook PC
  • HP EliteBook 720 G1 Notebook PC
  • HP EliteBook 720 G2 Notebook PC
  • HP EliteBook 720 G3 Notebook PC
  • HP EliteBook 725 G2 Notebook PC
  • HP EliteBook 725 G3 Notebook PC
  • HP EliteBook 740 G2 Notebook PC
  • HP EliteBook 740 G3 Notebook PC
  • HP EliteBook 745 G2 Notebook PC
  • HP EliteBook 745 G3 Notebook PC
  • HP EliteBook 750 G2 Notebook PC
  • HP EliteBook 750 G3 Notebook PC
  • HP EliteBook 755 G3 Notebook PC
  • HP EliteBook 820 G2 Notebook PC
  • HP EliteBook 820 G3 Notebook PC
  • HP EliteBook 828 G3 Notebook PC
  • HP EliteBook 840 G2 Notebook PC
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 848 G3 Notebook PC
  • HP EliteBook 850 G2 Notebook PC
  • HP EliteBook 850 G3 Notebook PC
  • HP EliteBook Folio 1020 G1 Notebook PC
  • HP EliteBook Folio 1020 G1 Special Edition Notebook PC
  • HP EliteBook Folio 1020 G2 Special Edition Notebook PC
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP EliteBook Folio 1040 G2 Notebook PC
  • HP EliteBook Folio 9480m Notebook PC
  • HP EliteBook Folio G1 Notebook PC
  • HP EliteBook Revolve 810 G3 Tablet
  • HP Pro x2 612 G1
  • HP Pro x2 612 G2
  • HP ProBook 11 EE G1
  • HP ProBook 640 G1 Notebook PC
  • HP ProBook 640 G2 Notebook PC
  • HP ProBook 645 G1 Notebook PC
  • HP ProBook 645 G2 Notebook PC
  • HP ProBook 650 G1 Notebook PC
  • HP ProBook 650 G2 Notebook PC
  • HP Spectre Pro x360 G1 Convertible PC
  • HP Spectre Pro x360 G2 Convertible PC
  • HP ZBook 14 G2 Base Model Mobile Workstation
  • HP ZBook 14 G2 Mobile Workstation
  • HP ZBook 15 G2 Mobile Workstation
  • HP ZBook 15u G2 Mobile Workstation
  • HP ZBook 15u G3 Mobile Workstation
  • HP ZBook 17 G2 Mobile Workstati
  • HP ZBook 17 G2 Mobile Workstation
Consumer Desktops:
  • HP Pavilion Wave Desktop - 600-a001nh
  • HP Pavilion Wave Desktop - 600-a001nn
  • HP Pavilion Wave Desktop - 600-a001nx
  • HP Pavilion Wave Desktop - 600-a002tla
  • HP Pavilion Wave Desktop - 600-a006ns
  • HP Pavilion Wave Desktop - 600-a010t CTO
  • HP Pavilion Wave Desktop - 600-a011
  • HP Pavilion Wave Desktop - 600-a019
  • HP Pavilion Wave Desktop - 600-a020xt CTO
  • HP Pavilion Wave Desktop - 600-a029
  • HP Pavilion Wave Desktop - 600-a030kr
  • HP Pavilion Wave Desktop - 600-a031kr
  • HP Pavilion Wave Desktop - 600-a050nc (ENERGY STAR)
  • HP Pavilion Wave Desktop - 600-a051a
  • HP Pavilion Wave Desktop - 600-a053jp
  • HP Pavilion Wave Desktop - 600-a055cn (ENERGY STAR)
  • HP Pavilion Wave Desktop - 600-a055na
  • HP Pavilion Wave Desktop - 600-a058cn (ENERGY STAR)
  • HP Pavilion Wave Desktop - 600-a070jp
  • HP Pavilion Wave Desktop - 600-a071jp
  • HP Pavilion Wave Desktop - 600-a078cn (ENERGY STAR)
  • HP Pavilion Wave Desktop - 600-a100na
  • HP Pavilion Wave Desktop - 600-a100ng
  • HP Pavilion Wave Desktop - 600-a100nl
  • HP Pavilion Wave Desktop - 600-a100no
  • HP Pavilion Wave Desktop - 600-a100nz
  • HP Pavilion Wave Desktop - 600-a101nf
  • HP Pavilion Wave Desktop - 600-a101ng
  • HP Pavilion Wave Desktop - 600-a102nf
  • HP Pavilion Wave Desktop - 600-a102ng
  • HP Pavilion Wave Desktop - 600-a103nf
  • HP Pavilion Wave Desktop - 600-a106ns
  • HP Pavilion Wave Desktop - 600-a107nb
  • HP Pavilion Wave Desktop - 600-a108nb
  • HP Pavilion Wave Desktop - 600-a109nb
  • HP Pavilion Wave Desktop - 600-a110
  • HP Pavilion Wave Desktop - 600-a110no
  • HP Pavilion Wave Desktop - 600-a111nb
  • HP Pavilion Wave Desktop - 600-a120no
  • HP Pavilion Wave Desktop - 600-a130cn
  • HP Pavilion Wave Desktop - 600-a130jp
  • HP Pavilion Wave Desktop - 600-a130kr
  • HP Pavilion Wave Desktop - 600-a130na
  • HP Pavilion Wave Desktop - 600-a130ur
  • HP Pavilion Wave Desktop - 600-a132cn
  • HP Pavilion Wave Desktop - 600-a135ur
  • HP Pavilion Wave Desktop - 600-a140kr
  • HP Pavilion Wave Desktop - 600-a150hk
  • HP Pavilion Wave Desktop - 600-a150jp
  • HP Pavilion Wave Desktop - 600-a150na
  • HP Pavilion Wave Desktop - 600-a150nj
  • HP Pavilion Wave Desktop - 600-a150ur
  • HP Pavilion Wave Desktop - 600-a151jp
  • HP Pavilion Wave Desktop - 600-a151kr
  • HP Pavilion Wave Desktop - 600-a152jp
  • HP Pavilion Wave Desktop - 600-a155na
  • HP Pavilion Wave Desktop - 600-a155ur
  • HP Pavilion Wave Desktop - 600-a156cn
  • HP Pavilion Wave Desktop - 600-a156ur
  • HP Pavilion Wave Desktop - 600-a159na
  • HP Pavilion Wave Desktop - 600-a170hk
  • HP Pavilion Wave Desktop - 600-a170jp
  • HP Pavilion Wave Desktop - 600-a171jp
  • HP Pavilion Wave Desktop - 600-a172jp
  • HP Pavilion Wave Desktop - 600-a173jp
  • HP Pavilion Wave Desktop - 600-a176cn
  • HP Pavilion Wave Desktop - 600-a176kr
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the SSD Firmware:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Solid State Drive (SSD) Firmware Update
Version: LXDi
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP Elite x2 1011 G1, HP Elite x2 1012 G1, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G2 Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 740 G2 Base Model Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC (ENERGY STAR), HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 750 G2 Base Model Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC (ENERGY STAR), HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 820 G2 Base Model Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 850 G2 Base Model Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Revolve 810 G3 Base Model Tablet, HP EliteDesk 700 G1 Microtower PC, HP EliteDesk 705 G1 Desktop Mini PC, HP EliteDesk 705 G1 Microtower PC, HP EliteDesk 705 G2 Desktop Mini PC, HP EliteDesk 705 G2 Microtower PC, HP EliteDesk 705 G2 Small Form Factor PC, HP EliteDesk 800 35W G2 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 65W G2 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Small Form Factor PC, HP EliteDesk 800 G1 Ultra-slim PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Tower PC, HP EliteDesk 880 G1 Tower PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP Pro x2 612 G1, HP Pro x2 612 G2, HP ProBook 11 EE G1, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProDesk 400 G2 Desktop Mini PC, HP ProDesk 400 G2.5 Small Form Factor PC, HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G3 Small Form Factor PC, HP ProDesk 480 G3 Microtower PC, HP ProDesk 490 G3 Microtower PC, HP ProDesk 498 G3 Microtower PC, HP ProDesk 600 G1 Desktop Mini PC, HP ProDesk 600 G1 Small Form Factor PC, HP ProDesk 600 G1 Tower PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 Small Form Factor PC, HP ProDesk 680 G2 Microtower PC, HP ProOne 400 G1 21.5-inch Touch All-in-One PC, HP ProOne 400 G2 20-inch Touch All-in-One PC, HP ProOne 600 G1 All-in-One PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP Spectre Pro x360 G1 Convertible PC, HP Spectre Pro x360 G2 Convertible PC, HP ZBook 14 G2 Base Model Mobile Workstation, HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 Mobile Workstation, HP ZBook 15u G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05905184

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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