hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

hp-concentra-wrapper-portlet

Actions
Loading...

HP Color LaserJet Pro M180 Printers - Fixing Poor Print Quality

This document is for HP Color LaserJet Pro MFP M180n, M180nw, and M181fw printers.
The quality of a printed document is not as expected. The procedures in this document should help with print quality problems such as smeared, fuzzy, dark, or faded print, and loose, partially missing, or scattered toner.
HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
Step 2: Check the paper
The quality and type of paper can affect the print job. Follow these guidelines to make sure that the paper is appropriate. If it is not, load an appropriate paper type.
  • Use paper that is designed for use in HP LaserJet printers. Do not use paper that is designed only for inkjet printers.
  • Do not use paper that is too rough. Smoother paper might result in better print quality.
After loading the appropriate paper in the tray, try to print. If the issue persists, continue to the next step.
Step 3: Check the toner level
Select your printer control panel display type, and then follow the steps to check your printer's toner level.
  note:
The toner supply level and the percentage of toner cartridge life remaining provide estimates for planning purposes only. When the toner level is low, consider having a replacement toner cartridge available. You do not need to replace toner cartridges until the print quality becomes unacceptable.
  • If the toner cartridge is not low on toner, you do not need to replace it yet. Skip to the step to print a cleaning page.
  • If the toner cartridge is low on toner, continue to the next step to replace it.
Step 4: Replace a low or empty toner cartridge
Select your printer model for instructions to replace the toner cartridge.
  1. Open the toner cartridge door.
    Figure : Opening the toner cartridge door
    Opening toner cartridge door
  2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.
    Figure : Pulling out the toner cartridge drawer
    Pulling out cartridge drawer
  3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
    Figure : Removing the toner cartridge
    Removing the toner cartridge
  4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
    Figure : Pulling the release tab on the packaging
    Pulling the release tab
  5. Remove the toner cartridge.
      caution:
    Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print quality problems.
    Figure : Do not touch the imaging drum
    Do not touch the imaging drum
    Figure : Removing the toner cartridge from the packaging
    Removing the toner cartridge from the packaging
  6. Grasp both ends of the toner cartridge, and then gently rock the toner cartridge back and forth to distribute the toner.
    Figure : Gently rocking the toner cartridge back and forth
    Gently rocking the toner cartridge back and forth
  7. Insert the new toner cartridge into the drawer. Make sure the color chip on the toner cartridge matches the color chip on the drawer.
    Figure : Inserting the toner cartridge into the printer
    Inserting the toner cartridge
  8. Push the toner cartridge drawer into the printer.
    Figure : Pushing in the toner cartridge drawer
    Pushing in toner cartridge drawer
  9. Close the toner cartridge door.
    Figure : Closing the toner cartridge door
    Closing the toner cartridge door
If replacing the toner cartridge did not resolve the issue, continue to the next step.
Step 5: Check the EconoMode setting
EconoMode is a print setting that uses less toner. However, using EconoMode can reduce print quality. If the entire page is too dark or too light, the EconoMode setting might be enabled.
  note:
HP does not recommend the full-time use of EconoMode. If EconoMode is used full time, the toner supply might outlast the mechanical parts in the toner cartridge.
If the issue persists, continue to the next step.
Step 6: Check the print settings
Sometimes the print settings can affect the print quality. Select your operating system, and then check the print settings to make sure that they are appropriate for your print job.
If the issue persists, continue to the next step.
Step 8: Inspect the toner cartridge
Check the toner cartridge, memory chip, and imaging drum for damage.
  1. Open the toner cartridge door.
    Figure : Opening the toner cartridge door
    Opening toner cartridge door
  2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.
    Figure : Pulling out the toner cartridge drawer
    Pulling out cartridge drawer
  3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
    Figure : Removing the toner cartridge
    Removing the toner cartridge
  4. Examine the memory chip for damage.
    Figure : Location of the memory chip
    Location of the memory chip
    • If the memory chip is damaged, refer to the previous steps in this document to replace the toner cartridge.
    • If the memory chip is not damaged, continue with these steps.
  5. Examine the surface of the imaging drum.
      caution:
    Do not touch the imaging drum. Fingerprints on the imaging drum can cause print quality problems.
    • If you see any scratches, fingerprints, or other damage on the imaging drum, refer to the previous steps in this document to replace the toner cartridge.
    • If the imaging drum is not damaged, continue with these steps.
  6. Insert the toner cartridge into the drawer. Make sure the color chip on the toner cartridge matches the color chip on the drawer.
    Figure : Inserting the toner cartridge into the printer
    Inserting the toner cartridge
  7. Push the toner cartridge drawer into the printer.
    Figure : Pushing in the toner cartridge drawer
    Pushing in toner cartridge drawer
  8. Close the toner cartridge door.
If the issue persists, continue to the next step.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.
  note:
Keep a print sample that shows the problem. If the printer, imaging drum, or toner cartridges are replaced under warranty, the support agent might request the print sample.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Croatia

hp-detect-load-my-device-portlet

Actions
Loading...