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HP Customer Support - Knowledge Base

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HP LaserJet Enterprise 600 M601, M602, M603 - 13.70 jam error in the optional 5-bin mailbox

13.70 jam error in the optional 5-bin mailbox

Use the following procedure to clear jams in the optional 5-bin mailbox. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.70.Az Jam at Output Bin
  • 13.70.Dz Jam at Output Bin
  1. Remove any paper that is in the mailbox output bins.
    Figure : Remove paper from the mailbox output bins
  2. On the back of the 5-bin mailbox, open the jam-access door.
    Figure : Open the jam-access door on the rear of the mailbox
  3. If the paper is jammed at the top of the 5-bin mailbox, pull it straight down to remove it.
    Figure : Remove jammed paper from inside the mailbox
  4. If the paper is jammed at the bottom of the 5-bin mailbox, open the rear output bin, and then pull straight up on the paper to remove it.
    Figure : Open the rear output bin and remove jammed paper
  5. Close the mailbox jam-access door and the rear output bin.
    Figure : Close the rear output bin

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Country/Region: Flag Croatia

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