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HP ScanJet Pro 2000 s1, 3000 s3 - Basic troubleshooting tips

Basic troubleshooting tips
Simple issues such as smudges on the scanning strips or loose cables can cause the scanner to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when encountering scanning problems.
  • If scanning a document that will be analyzed using optical character recognition (OCR), make sure that the original document is clear enough to be analyzed.
  • Make sure that the USB and power cables are firmly seated in their respective connectors on the back of the scanner, and that the power cord is plugged into a working electrical outlet or surge protector.
  • Make sure the scanner has not automatically powered off. If it has, press the Power button to turn on the scanner.
  • Ensure that the scanner is receiving power.
    • Check that the Power LED on the control panel is on.
    • If the Power LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into.
    • If power is available to the power outlet or surge protector but the Power LED is still not on, the power supply might be defective. Go to www.hp.com/go/sj2000s1 or www.hp.com/go/sj3000s3 for assistance.
  • If the scanning software displays a Scanner not found message when trying to use the scanner, turn off the scanner, wait 30 seconds, and then turn on the scanner. If the message still displays, the scanner might need to be reset.
  • If the scanner is connected to the computer through a USB hub or through a USB port on the front of the computer, disconnect the scanner and then reconnect it to a USB port on the back of the computer.
  • Windows: Make sure that the Scan button is enabled (see “Product accessibility” for more information).
  • Turn off the scanner, wait 30 seconds, and then turn on the scanner.
  • Make sure the document feeder hatch is closed.
  • Restart the computer.
If problems continue, it is possible that the HP scanning software, firmware, or associated drivers are out of date or have become corrupted. See www.hp.com/go/sj2000s1 or www.hp.com/go/sj3000s3 to locate software, firmware, and driver updates for the scanner.

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