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HP LaserJet Pro, Ultra M130 Printers - Paper Jam Error

This document is for HP LaserJet Pro MFP M130a, M130nw, M130fn, M130fw, M132a, M132nw, M132fn, M132fp, M132fw, M132snw, LaserJet Ultra MFP M134a and M134fn printers.
When trying to print, one of the following error messages displays.
  • The Attention light blinks, and an Er and 04, 05, or 06 alternate on the printer control panel.
  • A Jam in input tray, Jam in output bin, or Document feeder jam. Clear and reload. message displays on the printer control panel.
  • A Paper Jam message displays on the computer screen.
Clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper.
note:
The following images might show a different printer, but the steps are the same.

Step 1: Look for jammed paper

Confirm the error displayed on the printer control panel, and then use one of the following sections to find and clear any paper or media that might be stuck inside the printer.
If you have checked all areas of the printer, and the error persists, continue to the next step to reset the printer.

Step 2: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam).
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.

Step 3: Try to print again

Try to print again to make sure the hardware functions correctly. If the problem persists, continue to the next step.

Step 4: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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