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HP Customer Support - Knowledge Base

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HP DeskJet 3700 Printers - Replacement Printer Instructions

This document is for HP DeskJet 3720, 3721, 3722, 3730, 3732, 3733, 3735, 3750, 3752, 3755, 3758, 3760, 3762, 3764 and DeskJet Ink Advantage 3775, 3776, 3778, 3785, 3786, 3787, 3788, 3789, and 3790 All-in-One printers.
When HP replaces your defective product, some accessories or parts need to be transferred from the defective product to the replacement product.
note:
  • Some optional accessories might not be included with your product model.
  • Keep any optional accessories that you bought separately.
Before you send your defective printer to HP, make sure you remove the correct accessories to use with your new printer.
note:
If you were using HP Instant Ink cartridges in your old printer, they do not work in your new printer. Go to Replacing or Adding Printers to Your Account for more information.
  1. Turn on the printer.
  2. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
    Opening the ink cartridge access door
  3. Wait until the carriage is idle and silent before you continue.
  4. Gently press down on one ink cartridge to release it, and then pull the ink cartridge toward you to remove it out of its slot.
    Removing the ink cartridge
  5. Repeat this step for the other ink cartridge.
  6. If you are not inserting the ink cartridges into the replacement printer immediately, store them at room temperature inside a sealed plastic container. Store the color ink cartridge with the nozzles down and the black ink cartridge with the nozzles up. This helps prevent the ink from drying out.
  7. Close the ink cartridge access door.
    Closing the ink cartridge access door
  8. Disconnect the power cord from the rear of the printer, and then unplug the power cord from the wall outlet, surge protector, extension cable, or power strip.
  9. Disconnect any cables connected to the printer.
  10. Keep the following accessories to use with the replacement printer:
    • Power cord
      Power cord
    • Universal Serial Bus (USB) cable
      Universal Serial Bus (USB) cable
    • Printer manuals
      Printer manual
    • Printer software CDs
       Printer software CDs
  11. Connect the power cord to the rear of the replacement printer, and then plug it into a wall outlet.
  12. Turn on the replacement printer, load paper, install ink cartridges, and then test all printer functions.
For additional printer support information, go to HP Customer Support.

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Country/Region: Flag Croatia

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