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HP LaserJet Enterprise M604-M606 Printers- 11.00.0x internal clock errors

Issue:

This document applies to the following printers only:
  • HP LaserJet Enterprise M604
  • HP LaserJet Enterprise M605
  • HP LaserJet Enterprise M606
An 11.00.01 or an 11.00.02 error message is displayed on the control panel when there is an issue with the printer’s internal clock.

Solution:

Step one: Reset the date and time
Whenever the printer is turned off and then turned on again, set the time and date on the control panel.
Step two: Ensure the formatter cables are properly seated
Use the following steps to ensure that the formatter cables are firmly seated on the formatter.
  1. Turn off the printer.
    Figure : Power button
  2. Disconnect the power cord and interface cable.
      warning:
    To avoid damage to the product, turn the product off, wait five seconds, and then remove the power cord before attempting to service the product.
    Figure : Location of the power cord and interface cable
  3. Remove the right-side panel by sliding it towards the rear of the product to unlatch it.
    Figure : Right-side panel
  4. Check the seven formatter cables to ensure they are securely seated.
    Figure : Need a new graphic
  5. Reinstall the right-side panel. Align the tabs on the panel with the slots in the product, and push the panel toward the front of the product until it latches into place.
    Figure : Right-side panel
  6. Reconnect the interface cable and the power cord.
    Figure : Power cord and interface cable
  7. Turn the printer on.
    Figure : Power button
Step three: Replace the formatter
If the error message continues after completing the above steps, contact a local authorized HP dealer or service representative for service to replace the formatter.

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