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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04784159

Version: 1

Advisory: HP ZBook 15 and HP ZBook 17 Mobile Workstation - the Computer Stops Responding When Resuming From Standby if Using M2 PCIe Drive With DriveLock Password Enabled

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Sep-2015

Last updated : 02-Sep-2015

DESCRIPTION
The computer hangs (stops responding) when resuming from Standby. This occurs if:
  • the main hard drive is an M2 PICe drive
    and
  • a DriveLock password is set

SCOPE
Information in this document applies to the following:
Systems:
  • HP ZBook 15 G2 Mobile Workstation
  • HP ZBook 17 G2 Mobile Workstation
  • HP ZBook 17 G2 Mobile Workstation (ENERGY STAR)
  • HP ZBook 17 G2 Mobile Workstation Bundle
BIOS versions:
Version 01.09
RESOLUTION
Workaround the issue by disabling the DriveLock password in BIOS (F10 Setup).
Resolve the issue by updating the BIOS to version 1.11 (no need to disable DriveLock):
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: 01.11
Revision: A Pass: 1

Hardware platforms affected : HP ZBook 15 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation (ENERGY STAR), HP ZBook 17 G2 Mobile Workstation Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04784159

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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