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HP Printers - Printer Not Found During Driver Setup (Mac)

This document is for HP printers and Mac computers.
If your printer is not discovered while installing the HP printer software, use these steps to troubleshoot any printing system, installation, and connection issues.

Step 1: Reset the printing system

Resetting the print system clears any error states by removing all HP and non-HP printers, print jobs, and printer preferences.
  1. Click the Apple menu, and then click System Preferences.
  2. Click Print & Fax, Print & Scan, or Printers & Scanners.
  3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
     Resetting the print system on a Mac computer
  4. Click Reset in the confirmation window.
  5. Enter the Administrator name and password, and then click OK to complete the reset.

Step 2: Uninstall and reinstall the HP driver and software

Some HP software components might have installed incorrectly, even if the printer setup failed. Remove and reinstall the software to clear any possible issues.
  1. Disconnect the USB cable from the printer, if necessary.
  2. Click Finder in the Dock.
  3. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.
    • If HP Uninstaller is in the folder, double click it to uninstall the software, and then skip to the step to prepare the printer for the driver installation.
    • If HP Uninstaller is not in the folder, continue to the next step.
  4. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
  5. In the menu bar, click Go, click Go to Folder, type /Library/Printers, and then click Go.
  6. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
  7. Right-click or Ctrl + click the Trash icon, and then select Empty Trash.
  8. Prepare the printer for the driver installation. Make sure it is turned on, cartridges are installed, and plain paper is loaded in the main tray.
  9. Go to 123.hp.com. This guided service automatically locates the correct print driver or app for your computer operating system version.
  10. Follow the instructions to download and install the driver or app. During the installation, select HP Smart or the full software option to get the most out of your HP printer, and then follow the steps to set up the printer connection.
Try to print. If the issue is not resolved, continue to the next step.

Step 3: Troubleshoot the printer connection


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