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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04570317

Version: 1

HP Pro Slate 12 and 8 Tablet PCs - Unresponsive USB and Ethernet Port on Dongle When MicroUSB Connector Is Used on Same Cable

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-Feb-2015

Last updated : 11-Feb-2015

DESCRIPTION
The USB/Ethernet connector on HP Micro USB to USB/Ethernet Cable does not work when a peripheral is connected to the cable's microUSB connector at the same time.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP Pro Slate 10 EE G1 Tablet
  • HP Pro Slate 10 EE G1 Tablet (ENERGY STAR)
  • HP Pro Slate 12 Tablet
  • HP Pro Slate 8 Tablet
  • HP Pro Tablet 408 G1
Parts:
  • HP Micro USB to USB/Ethernet Cable, 789614-001
  • SPS-HP Micro USB to USB/Ethernet Cable, 790120-001
RESOLUTION
Disconnect the microUSB connector to regain functionality. The microUSB connector takes priority when multiple ports on the HP Micro USB to USB/Ethernet Cable are used at the same time. This means that the USB/Ethernet port will be unresponsive if connected at the same time as the microUSB connector.
Figure 1: microUSB location
Figure 2: USB location

Hardware platforms affected : HP Pro Slate 10 EE G1 Tablet, HP Pro Slate 12 Tablet, HP Pro Slate 8 Tablet, HP Pro Tablet 408 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04570317

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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