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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04561073

Version: 1

HP EliteDisplay S140u LED Backlit Monitor - Magnets in the Protective Cover and the Display Back Cover Could Damage Hard Disk Drive or Other Magnetic-Sensitive Objects

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 30-Jan-2015

Last updated : 30-Jan-2015

DESCRIPTION
Magnets in the HP EliteDisplay S140u protective cover and display back cover have the potential to damage hard disk drives and other objects that are sensitive to magnetic fields. Some potential issues include
  • Notebook computer hard disk drive failures occur (does not affect solid state drives)
    - In case of hard drive failure, data may be unrecoverable
  • Notebook computer display switches off (as if the notebook lid were closed)
The issues can occur if a notebook computer, while powered on (even in stand by), is stacked together with the display or if placed in a carrying case with the display.
Figure 1: examples of stacking that could cause the problem (if the computer is powered on)

sourceInformation

SCOPE
Information in this document applies to the following:
Monitor:
HP EliteDisplay S140u LED Backlit Monitor
Computers:
Any notebook or tablet computer that has a mechanical hard disk drive (not solid state drive)
RESOLUTION
Observe the following precautions to avoid possible issues:
  1. Power the computer off before placing it into a carrying case with the monitor.
  2. Do not place the monitor on top or underneath a computer while the computer is powered on, either in active or sleep state. This could damage the running hard disk drive, or influence the notebook lid sensor causing it to switch the display off.
CAUTION! Simply closing the cover does not power off the computer. You must shut down the computer to be safe.
If your notebook computer experiences hard disk drive issues after being stacked together with the monitor in the SCOPE, be sure to mention this when contacting HP for assistance.

Hardware platforms affected : HP EliteDisplay S140u 14-inch USB Portable Monitor, HP Notebook PCs

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04561073

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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