hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP Designjet T3500 Production eMFP - An "on hold for paper" message

Based on a set of conditions that you can set when sending a job to the printer (see Paper mismatch actionPaper mismatch action), the printer will decide which of the loaded rolls of paper is more suitable to print the job. If there is no roll of paper available that meets all the conditions, the printer will put the job on hold for paper. You can manually resume the job, forcing it to print on a paper other than the one originally specified, otherwise it will stay on hold.

Which criteria are used to decide on which roll a job will be printed?

When a user sends a job, the desired paper type can be set (in the driver or in the Embedded Web Server). The printer will print the job on a roll of paper of the chosen paper type that is large enough to print the drawing without clipping. If there is more than one roll on which the job could be printed meeting all the criteria, the roll will be chosen according to your preferences. These can be set from the front panel: see Roll switching optionsRoll switching options.

When is a job put on hold for paper?

If the paper mismatch action is set to Put job on hold (see Paper mismatch actionPaper mismatch action), a job is put on hold for paper in the following cases:
  • The paper type that has been selected by the user is not currently loaded on the specified roll—or on either of the rolls, if no roll has been specified.
  • The paper type that has been selected by the user is loaded on the specified roll, but the drawing is too large to fit on the roll—or on either of the rolls, if no roll has been specified.

If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?

Yes. Every time a new roll of paper is loaded, the printer will check if there are any jobs on hold for paper that could be printed on the loaded roll.

I don’t like jobs being put on hold for paper. Can I prevent it?

Yes, this can be done from the front panel: see Paper mismatch actionPaper mismatch action.

I set the option “Paper mismatch action” to “Print anyway”, but some jobs are still put on hold (Windows driver only)

If the Show print preview option is selected in the driver or the Embedded Web Server, jobs are put on hold until you have checked the preview and resumed the job. Check that the Show print preview option is not checked in the driver, and that there are no pending preview windows waiting for confirmation to continue printing.

My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for paper

Margins are managed in different ways depending on the file type:
  • For HP-GL/2 and HP RTL files, by default, margins are included inside the drawing, so a 914 mm HP-GL/2 and HP RTL file can be printed on a 914 mm roll of paper and will not be put on hold for paper.
  • For other file formats, such as PostScript, PDF, TIFF or JPEG, the printer assumes that margins need to be added outside the drawing (as, in many cases, these formats are used for photographs and other images that do not include margins). This means that, to print a 914 mm TIFF, the printer needs to add margins, and the drawing needs 925 mm of paper to be printed; this would cause the job to be put on hold if the paper that is loaded on the printer is only 914 mm wide.
    If you wish to print these file formats without adding extra margins outside of the drawing, the Clip contents by margins option can be used. This option will force the margins to be set inside of the drawing, so a 914 mm TIFF can be printed on a 914 mm roll of paper without being put on hold. However, if there is no white space already included in the drawing’s borders, some contents could be clipped because of the margins.
note:
If you choose the option Match exact size, your job will be printed only on paper whose width exactly matches the width of the job.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Croatia

hp-detect-load-my-device-portlet

Actions
Loading...