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HP Customer Support - Knowledge Base

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HP OfficeJet Enterprise Color X555, MFP X585 - 15.B0, 15.C0 jam error in the left door

15.B0, 15.C0 jam error in the left door

Use the information in this document to clear a paper jam inside the left door of the printer. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 15.B0.yz
  • 15.C0.yz
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam inside the left door of the printer:
  1. Open the left door.
    Figure : Open the left door
  2. Gently remove any visible paper from the rollers and delivery area.
    note:
    If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments.
    Figure : Remove paper from inside the left door
  3. Close the left door.
    Figure : Close the left door

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Country/Region: Flag Croatia

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