You might need to reset the scanner under the following conditions:
-
If you receive an error message similar to Scanner initialization failed when trying to use the scanner.
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If you receive a Scanner not found error message when trying to use the scanner and turning the power off for 30 seconds, and then back on, did not resolve the error.
To reset the scanner, follow these steps:
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Close all open scanning software.
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Press the Power (
) button to turn off the scanner, and then disconnect the power supply from the scanner. -
Windows: If the USB cable is connected to a USB hub or to a USB port on the front of the computer, disconnect the USB cable and reconnect it to a port on the back of the computer.
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Wait 30 seconds.
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Reconnect the power supply, and then press the Power () button to turn on the scanner.
