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HP Customer Support - Knowledge Base

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Information

Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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Fix Windows 10 Update Issues
Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP PCs and Printers - Is Windows on My Computer 32-bit or 64-bit?

This document applies to HP products and software for Windows operating systems only. This document does not pertain to Mac, Linux or other non-Windows operating systems.

Some software and drivers install only in a 32-bit or 64-bit version of Windows. Know your Windows version so that you can download the correct type of software and drivers from the HP website.

note:
If you are looking for a printer driver, go to 123.hp.com.

Find 32-bit or 64-bit system type and Windows version in Windows 10

Determine which version of Windows 10 you are using, and if it is 32-bit or 64-bit.

Search Windows for About your PC, and open About your PC from the list of results.
The Version and System type are shown on the About screen.

Find 32-bit or 64-bit system type in Windows 8

Determine if your operating system is 32-bit or 64-bit.

Right-click the Start button or the lower left corner of the screen, and then click System.
Your system type is shown next to the label System type.

note:
If your operating system does not include (64-bit) or (32-bit) in the name, the system type is 32-bit.

Find 32-bit or 64-bit system type in Windows 7 and Vista

Determine if your operating system is 32-bit or 64-bit.

Click Start and right-click Computer.
Select Properties.
Your system type is shown next to the label System type.

Find 32-bit or 64-bit system type if your computer does not start

If your computer does not start, you can find the 32-bit or 64-bit system type from the product packaging. You can also find the system type online from a product specification document. Search the Internet for your computer model and the terms "specifications" or "review" to find webpages that list product information about your computer.

From any Web browser, search the Internet for your computer model number, a space, and specification.

For example, if you own a TouchSmart 600-1055 computer, type touchsmart 600-1055 specification.
Open the specifications webpage from the list of search results that matches your computer model. If you have an HP computer, be sure to open the page from the HP website.

A product specification support document opens.
Scroll down to the software section to find the operating system version and system type.

The system type is listed with the name of the operating system, for example: Windows Vista Home Premium (64-bit). If 32-bit or 64-bit is not listed next to the name of the operating system, the system type is 32-bit.

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Country/Region: Flag

Croatia

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Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"