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HP PCs - Using Automated Troubleshooting (Windows 10, 8)

This document is for HP and Compaq computers with Windows 10 or 8.

note:
Depending on your version of Windows, some graphics and information in this document might vary slightly.

This document describes how to use the automated troubleshooting tools in Windows. These tools use a combination of installed and online applications to detect and resolve many computer problems, such as problems with networking, system performance, and hardware devices.

For business computers, automated troubleshooting tools might not available. Contact your company's IT department or your local IT service to resolve issues.

Automated Troubleshooting tools

Use automated troubleshooting tools to detect and resolve many computer problems. Run the troubleshooting tool that matches the problem on your computer. Upon completion, a report generates that lists any messages and resolved problems it found. The Troubleshoot computer problems window contains four categories of troubleshooting tools.

In Windows, search for and open Control Panel.
In the Control Panel search field, type troubleshooting, and then click Troubleshooting in the search results.
The Troubleshoot computer problems window opens. Review the following categories before you make a decision.

Programs

Use these tools to identify problems related to software applications, drivers, and utilities that are installed on your computer.

Network: Checks network and internet connections.
Web Browser: Checks that the web browser is functioning correctly, that the security settings are adequate, and that the web browser performance is maximized (if available).
Programs: Updates older programs to run with Windows.
Printing: Confirms that printer drivers are installed, and that printers are functioning correctly.
Media Player: Confirms that the CD/DVD player is functioning correctly, that the media files are in the Windows Media Player library, and resets the media player to default settings if necessary.

Hardware and Sound

Use these tools to identify and fix hardware devices, such as audio devices, DVD/CD and BLU-ray players, network adapters, keyboards, and printers.

Sound: Checks audio hardware, plays sounds and music files, records sound from microphone or other recording device.
Network: Checks networking hardware, such as Ethernet, wireless, or other network adapters.
Printing: Troubleshoots printer hardware problems.
Media Player: Troubleshoots problems with Windows Media Player.
Windows: Troubleshoots problems with Windows Store apps, background downloads, Bluetooth devices, keyboards, microphones, and video playback.

Troubleshoot problems - Hardware and Sound

Network and Internet

Use these tools to connect to a particular website, to access shared files and folders on other computers, or to solve problems with networked printers.

Network: Identifies and fixes Internet connection failures, and problems with accessing shared files and folders on other computers on your network. Also use these tools to troubleshoot wireless and other network adapter issues, and allow other computers to communicate with your computer through Windows Firewall.
Printing: These tools help solve problems with printers that are connected to your network.

Troubleshoot problems - Network and Internet

System and Security

Use these tools to make your computer safer by turning on pop-up blockers and malware filters, and by performing regular maintenance tasks, such as cleaning up old files and shortcuts. These tools also help improve system performance and power utilization.

Web Browser: Confirms that safety features, such as SmartScreen filter and pop-up blockers are turned on to help protect your computer from malware, unwanted Web sites, and pop-ups.
System: Performs common maintenance tasks, such as cleaning up unused files and shortcuts.
Power: Confirms the sleep mode, timeout settings, and other power settings to conserve power and prolong computer battery life.
Windows: Troubleshoots problems with Windows Search and Windows Update.

Troubleshoot problems - System and Security

Choose a troubleshooting tool from one of the four categories to resolve the problem. For example, to run a tool to check your Internet connection, select the Network and Internet category, and then select the Internet Connections tool.

The troubleshooting tool automatically diagnoses any problem it finds. Some problems are fixed as the tool runs. In other cases, the tool instructs you to take corrective action. When the tool finishes you can close it, or run the troubleshooter again to confirm the problem is fixed.

Additional troubleshooting options

Windows provides additional features to manually select a troubleshooting tool, view troubleshooting history, and change maintenance settings. Use Remote Assistance to get help from a friend. Use the Steps Recorder to record the steps to recreate the problem, and then use the recording to get help from someone else.

In Windows, search for and open the Control Panel.
In the Control Panel search field, type troubleshooting, and then click Troubleshooting in the search results.

The Troubleshoot computer problems window opens and displays troubleshooting options on the left side pane.
Choose from one of the troubleshooting options.
- View all: Displays a list of all the installed troubleshooting tools. To run a Troubleshooting tool from this window, click the tool name.
- View history: Displays troubleshooting tools previously used and problems found.
- Change settings: Opens System Maintenance. Turn on this tool to automatically perform routine maintenance, such as cleaning up temporary files and scanning for hard disk errors. It also alerts you to potential problems.
- Get help from a friend: Opens Remote Assistance. Use Remote Assistance to connect two computers so that one person can provide troubleshooting help to the other person. You can also use Steps Recorder to automatically take screen snapshots as you reproduce the computer problem. Send these snapshots to someone else to help fix the problem. For more information go to How do I use Steps Recorder (in English).

Troubleshooting tips

When you run the automated troubleshooting tool, it might display questions for you to answer or reset common settings as it works to detect and fix the problem. If the automated troubleshooting tool fixed the problem, you can close it. If it did not fix the problem, you can view several options that take you online to find an answer.

In Windows, search for and open the Control Panel.
In the Control Panel search field, type troubleshooting, and then click Troubleshooting in the search results.
Click any of the troubleshooting links under the main headings. For example, click Fix problems with Windows Update under System and Security.
To manually apply repairs from a list of possible problems, click Advanced.
Uncheck the Apply repairs automatically box, and then click Next.
Select an option from the list of detected problems and possible solutions, and then follow the on-screen instructions.

note:
To re-enable Apply repairs automatically, check the Apply repairs automatically box.

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