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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03274333

Version: 1

HP Notebook PCs - USB DiskOnKey Cannot Boot to DOS

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Apr-2012

Last updated : 05-Apr-2012

DESCRIPTION
After creating a bootable USB DiskOnKey with a BIOS SoftPaq, the USB device cannot boot to DOS.

SCOPE
Compaq 320 Notebook PC
Compaq 325 Notebook PC
Compaq 420 Notebook PC
Compaq 421 Notebook PC
Compaq 510 Notebook PC
Compaq 511 Notebook PC
Compaq 515 Notebook PC
Compaq 516 Notebook PC
Compaq 610 Notebook PC
Compaq 615 Notebook PC
Compaq 615 Notebook PC
Compaq 620 Notebook PC
HP 420 Notebook PC
HP 421 Notebook PC
HP 425 Notebook PC
HP 4320t Mobile Thin Client
HP 4410t Mobile Thin Client
HP 500 Notebook PC
HP 500 Notebook PC
HP 520 Notebook PC
HP 540 Notebook PC
HP 541 Notebook PC
HP 620 Notebook PC
HP 625 Notebook PC
HP 635 Notebook PC
HP 6360t Mobile Thin Client
HP Compaq 2210b Notebook PC
HP Compaq 2510p Notebook PC
HP Compaq 2710p Notebook PC
HP Compaq 6520s Notebook PC
HP Compaq 6530b Notebook PC
HP Compaq 6530b Notebook PC
HP Compaq 6530s Notebook PC
HP Compaq 6530s Notebook PC
HP Compaq 6531s Notebook PC
HP Compaq 6531s Notebook PC
HP Compaq 6535s Notebook PC
HP Compaq 6710b Notebook PC
HP Compaq 6710s Notebook PC
HP Compaq 6720s Notebook PC
HP Compaq 6730b Notebook PC
HP Compaq 6730s Notebook PC
HP Compaq 6730s Notebook PC
HP Compaq 6735b Notebook PC
HP Compaq 6735s Notebook PC
HP Compaq 6820s Notebook PC
HP Compaq 6830s Notebook PC
HP Compaq 6910p Notebook PC
HP Compaq nc2400 Notebook PC
HP EliteBook 2530p Notebook PC
HP EliteBook 2540p Notebook PC
HP EliteBook 2560p Notebook PC
HP EliteBook 2730p Notebook PC
HP EliteBook 2740p Tablet PC
HP EliteBook 2760p Table PC
HP EliteBook 6930p Notebook PC
HP EliteBook 8460p Notebook PC
HP EliteBook 8560p Notebook PC
HP Mini 5102
HP Mini 5103
HP ProBook 4310s Notebook PC
HP ProBook 4310s Notebook PC
HP ProBook 4310s Notebook PC
HP ProBook 4310s Notebook PC
HP ProBook 4311s Notebook PC
HP ProBook 4311s Notebook PC
HP ProBook 4320s Notebook PC
HP ProBook 4325s Notebook PC
HP ProBook 4325s Notebook PC
HP ProBook 4326s Notebook PC
HP ProBook 4326s Notebook PC
HP ProBook 4330s Notebook PC
HP ProBook 4331s Notebook PC
HP ProBook 4410s Notebook PC
HP ProBook 4410s Notebook PC
HP ProBook 4411s Notebook PC
HP ProBook 4411s Notebook PC
HP ProBook 4415s Notebook PC
HP ProBook 4415s Notebook PC
HP ProBook 4416s Notebook PC
HP ProBook 4416s Notebook PC
HP ProBook 4421s Notebook PC
HP ProBook 4430s Notebook PC
HP ProBook 4431s Notebook PC
HP ProBook 4435s Notebook PC
HP ProBook 4436s Notebook PC
HP ProBook 4510s Notebook PC
HP ProBook 4510s Notebook PC
HP ProBook 4515s Notebook PC
HP ProBook 4515s Notebook PC
HP ProBook 4515s Notebook PC
HP ProBook 4520s Notebook PC
HP ProBook 4525s Notebook PC
HP ProBook 4530s Notebook PC
HP ProBook 4535s Notebook PC
HP ProBook 4710s Notebook PC
HP ProBook 4710s Notebook PC
HP ProBook 4720s Notebook PC
HP ProBook 4730s Notebook PC
HP ProBook 5220m Notebook PC
HP ProBook 5310m Notebook PC
HP ProBook 5310m Notebook PC
HP ProBook 5320m Notebook PC
HP ProBook 5330m Notebook PC
HP ProBook 6360b Notebook PC
HP ProBook 6440b Notebook PC
HP ProBook 6445b Notebook PC
HP ProBook 6450b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6460b Notebook PC
HP ProBook 6540b Notebook PC
HP ProBook 6545b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6555b Notebook PC
HP ProBook 6560b Notebook PC
RESOLUTION
This issue typically occurs when the capacity of a USB flash drive is 4 GB or larger in size. To resolve this issue, create the bootable USB DiskOnKey with a flash drive that is 2 GB in size.

Hardware platforms affected : Compaq 320 Notebook PC, Compaq 325 Notebook PC, Compaq 420 Notebook PC, Compaq 421 Notebook PC, Compaq 510 Notebook PC, Compaq 511 Notebook PC, Compaq 515 Notebook PC, Compaq 516 Notebook PC, Compaq 610 Notebook PC, Compaq 615 Notebook PC, Compaq 620 Notebook PC, HP 420 Notebook PC, HP 421 Notebook PC, HP 425 Notebook PC, HP 4320t Mobile Thin Client, HP 4410t Mobile Thin Client, HP 500 Notebook PC, HP 520 Notebook PC, HP 540 Notebook PC, HP 541 Notebook PC, HP 620 Notebook PC, HP 625 Notebook PC, HP 635 Notebook PC, HP 6360t Mobile Thin Client, HP Compaq 2210b Notebook PC, HP Compaq 2510p Notebook PC, HP Compaq 2710p Notebook PC, HP Compaq 6520s Notebook PC, HP Compaq 6530b Notebook PC, HP Compaq 6530s Notebook PC, HP Compaq 6531s Notebook PC, HP Compaq 6535s Notebook PC, HP Compaq 6710b Notebook PC, HP Compaq 6710s Notebook PC, HP Compaq 6720s Notebook PC, HP Compaq 6730b Notebook PC, HP Compaq 6730s Notebook PC, HP Compaq 6735b Notebook PC, HP Compaq 6735s Notebook PC, HP Compaq 6820s Notebook PC, HP Compaq 6830s Notebook PC, HP Compaq 6910p Notebook PC, HP Compaq nc2400 Notebook PC, HP EliteBook 2530p Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2730p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 2760p Tablet PC, HP EliteBook 6930p Notebook PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8560p Notebook PC, HP Mini 5102, HP Mini 5103, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4421s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC, HP ProBook 6560b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03270674

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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