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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Scanjet Enterprise 7000n - Paper does not feed correctly

Paper does not feed correctly
Reload the pages into the document feeder, ensuring that they make contact with the rollers.
The hatch might not be securely latched. Open the hatch and then close it by pressing firmly.
A problem with the hardware might exist. Follow this procedure to test the product:
  1. Ensure that the power supply is securely connected between the product and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional.
  2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.
  3. Press the Power button to turn off the product, wait 30 seconds, and then press the Power button to turn on the product.
  4. Try the scan again.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Croatia

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