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A 'Paper Jam' Message Displays for HP Deskjet D2600 Series Printers

Issue

The print job stalls and a 'Paper Jam' error message displays on the computer.
Experiencing frequent or recurring paper jams?
If you are looking for information on preventing a paper jam from recurring, you can skip to the prevention and cause sections in this document.

How to use the solutions in this document

To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting.

Print a self-test page

  1. If the product is not already on, press the Power button () to turn it on.
  2. Make sure that unused, plain white paper is in the tray.
  3. Press and hold the Power () button.
  4. Press the Cancel () button.
  5. Release both buttons.
    The diagnostic page prints.
    Figure : Diagnostic page
    Picture of the diagnostic page.
IMPORTANT: Try to print a self-test report after every solution even if the solution resolves the issue.

Solution one: Clear the paper jam

Follow these steps in the order presented to resolve the paper jam.

Step one: Remove loose paper from the tray

Remove any loose sheets of paper from the input tray and the output tray.
  caution:
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage theprint mechanism.

Step two: Clear the jam from the back of the printer

  1. Disconnect the USB cable from the rear of the product.
  2. Press the Power button () to turn off the product.
  3. Remove the rear access door. Press the handle to the right, and then pull the door outward.
    Figure : Remove the rear access door
    Image of removing the rear access door.
  4. Carefully remove any jammed paper from the back of the product.
      caution:
    If the paper tears, remove the torn pieces from the rollers and wheels. If any pieces of paper remain in the product, more paper jams are likely to occur.
  5. Roll the rubber rollers inside the product upward to make sure that they move freely.
    Figure : Rotate the rollers
    Image of the rollers.
  6. Roll the small white rollers in the rear access door to make sure that they move freely.
  7. Insert the rear access door, and make sure that it is firmly attached.
    Figure : Insert the rear access door
    Image of inserting the rear access door.
  8. Press the Power button () to turn on the product.

Step three: Clear the paper jam from the front of the printer

Remove the jammed paper from the front of the product.
  caution:
Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find.
  1. Press the Power button () to turn off the product.
  2. Unplug the power cord from the electrical outlet and from the back of the product.
  3. Open the cartridge door.
    Figure : Open the cartridge door
    Image of the cartridge door opened.
  4. Gently remove any jammed paper.
      caution:
    Remove the paper jam carefully. It is possible to damage the product when removing paper from the front.
  5. Make sure that no scraps of paper are stuck between the rollers.
  6. Close the cartridge door.
    Figure : Close the cartridge door
    Image of the cartridge door closed.
  7. Plug the power cord into the electrical outlet and to the back of the product.
  8. Press the Power button () to turn on the product.

Step four: Make sure that the carriage can move freely

  1. Press the Power button () to turn on the product.
  2. With the product turned on, open the front cover. The carriage might try to move into the access area. If so, allow the carriage to move to that position.
  3. With the product turned on, unplug the power cord from the back of the product.
  4. Unplug the power cord from the power source or electrical outlet.
      warning:
    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.
  5. Check for any paper or object that might be restricting the carriage.
      caution:
    If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  6. Reach inside the product through the paper output tray, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  7. Remove any loose paper or obstructions found.
  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  9. Close the front cover.
  10. Push the duplexer or rear access door back into the HP product until it snaps firmly into place. Do not press the buttons on the ends of the module while replacing it.
  11. Plug the power cord into the HP product.
  12. Turn the product on.

Step five: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution two: Clean the paper rollers

Follow these steps to clear the paper rollers inside the HP product.

Step one: Clean the paper rollers

Follow these steps to remove any debris, dirt, or paper scraps from the rollers.
  1. Gather the following materials:
    • Lint-free cloth
    • Distilled or bottled water
  2. Disconnect the power cord from the back of the product.
  3. Remove the rear access door by pressing the handle to the right, and then pulling the door out.
    Figure : Remove the rear access door
    Image of removing the rear access door.
  4. Remove any debris, dirt, or paper scraps from inside the product.
  5. Moisten a lint-free cloth with distilled or bottled water.
  6. Clean the rollers in the back of the product. Rotate the rollers upward with your fingers to clean all the way around.
    Figure : Clean the rollers
    Image of the rollers.
  7. Allow the rollers to dry completely.
  8. Insert the rear access door, and make sure that it is firmly attached.
    Figure : Insert the rear access door
    Illustration of inserting the rear access door.
  9. Reconnect the power cord to the back of the product
  10. Press the Power button () to turn on the product.
  11. Try the print job again.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Perform a power reset

Follow these steps to reset the product.

Step one: Perform a power reset

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 15 seconds.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on.

Step two: Print a self-test report

Print a self-test report. See the 'Print a self-test report' section at the beginning of this document.
  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Connect the USB cable to continue the print job.
  • If the issue persists, continue to the next solution.
  • If the self-test report does not print, skip to the next solution.

Step three: Search for more information

If you are still experiencing issues, see the HP Product Support Home Page, and then search for another document that relates to the symptoms you are experiencing.
Right-click this link, Product Support Home Page, and then click Open in New Window.
note:
If the page displays in the wrong country/region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct country/region and language.

Solution four: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Preventing paper jams

The following recommendations can help prevent recurring paper jams in your HP product.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
      caution:
    Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.

Causes

The following factors can cause paper jams:
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.

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