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'Printhead problem' or 'Printhead appears to be missing or damaged' Message Displays for HP Photosmart C6300 All-in-One Printer Series

Issue
A 'Printhead problem' or 'Printhead appears to be missing or damaged' message displays on the printer control panel, and the printer does not print.
Important: You must follow these solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, you can stop troubleshooting.
Solution one: Clean the printhead, and then reset the printer
Follow these steps to make sure that the printhead is clean and that it is installed correctly, and then reset the printer.
Step one: Remove the printhead
  1. Make sure that the printer is turned on.
  2. Open the cartridge access door.
  3. To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from its slot.
    Figure : Remove the cartridge
    Remove the cartridge from the printhead
      note:
    Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
  4. Lift the latch handle on the carriage until it stops.
    Figure : Lift the latch handle
    Lift the carriage latch handle
  5. Lift the printhead straight up to remove it.
    Figure : Remove the printhead
    Lift the printhead straight up to remove it
Step two: Clean the printhead
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.
    Figure : Three areas to clean
    The three areas on the printhead to clean
  1. Plastic ramp on the side of the ink nozzles
  2. The edge between the ink nozzles and the electrical contacts
  3. The electrical contacts
  caution:
Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure : Do not touch the electrical contacts
Do not touch the electrical contacts
  1. Gather the following cleaning materials:
    • Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
    • Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.
  2. Lightly dampen a clean, lint-free cloth.
  3. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink appears on the cloth.
    Figure : Clean the electrical contacts
    Clean the electrical contacts
  4. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.
    Figure : Clean the edge between the ink nozzles and the electrical contacts
    Clean the edge between the ink nozzles and the electrical contacts
  5. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.
    Figure : Clean the ramps
    Clean the ramps
  6. Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.
  7. Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.
  8. Clean the electrical contacts inside the printer by wiping them from top to bottom. Repeat this motion until no ink appears on the cloth.
    Figure : Clean the electrical contacts inside the printer
    Clean the electrical contacts inside the printer
  9. Dry the area with a clean, dry, lint-free cloth.
Step three: Reinstall the printhead
  1. Make sure that the latch handle is raised, and then reinsert the printhead.
    Figure : Insert the printhead
    Reinsert the printhead
  2. Carefully lower the latch handle before reinserting the cartridges.
      note:
    Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to correctly install the cartridges.
    Figure : Lower the latch handle
    Lower the latch handle
  3. Using the colored shape icons for help, slide the cartridges into their appropriate slots until they snap into place and are seated firmly in their slots.
    Figure : Slide the cartridge into its slot
    Slide the cartridge into its slot
    Figure : Snap the cartridge into place
    Snap the cartridge into place
  4. Close the cartridge access door.
  5. Check the printer control panel to see if the error message has disappeared.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
  • If the error message does not display on the printer control panel, the issue is resolved and you do not need to continue troubleshooting.
  • If the error message displays on the printer control panel, continue to the next solution.
Solution two: Replace the printhead
  note:
If you have a Care Pack extended warranty for your printer, do not replace the printhead. Instead, continue to the next solution to service the printer.
If you have completed the previous solution and are still experiencing a problem, replace the printhead assembly. Replacement printhead assemblies are only available from HP Support, authorized service providers, or the HP Parts Store. Contact HP for assistance to purchase a new printhead, and then click here for detailed printhead replacement instructions.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.
Repair fees might apply for out-of-warranty products.

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