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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Designjet Z2100 and Z3100 Photo Printer Series - How to upgrade printer firmware, drivers and software

This document is intended as a quick reference to help users to upgrade their HP Designjet Z3100 and Z2100 Photo Printer Series firmware, software and/or driver.
How to upgrade my Firmware
How do I know my current firmware version?
The firmware is a type of software which reside in the printer and controls the various functions and features in the printer.
From time to time firmware updates will be available from Hewlett-Packard. These updates increase the printer's functionality and enhance its features.
There are several different ways to find which level of firmware your printer has.
  • From Front Panel : Go to Menu, then go to Printer Information, and read all information included in this page. Here you can find your current Firmware version.
    Figure : Main Menu
  • From Embedded Web Server: Type the IP address of your printer in a web browser window, then select Setup tab and then Firmware update. You can read your current version at this page information.
    Figure : Firmware update
Different ways to upgrade your firmware
Firmware updates can be downloaded from the Internet and installed in your printer in the following ways; you can choose whichever you find most convenient.
  • Using HP Printer Utility under Microsoft Windows, select your printer, the Support tab, and then Firmware Update.
    Figure : Microsoft Windows - Firmware Update
  • Using HP Printer Utility under Mac OS, select Support and then Firmware Update.
    Figure : Mac OS - Firmware Update
  • Using your printer's Embedded Web Server, select the Setup tab and then Firmware update.
    Figure : Embedded Web Server - Firmware update
In each case, follow the instructions on your screen to download the firmware file and store it on your hard disk. Then select the downloaded file and click Update.
Tips and Tricks
Internet Connections
If you experience very slow progress while uploading the firmware file to the printer, this could be because you are using a proxy server. In this case, try by-passing the proxy server and accessing the Embedded Web Server directly.
  • In Internet Explorer 6 for Microsoft Windows, go to Tools, Internet Options, Connections, LAN Settings, and check the Bypass proxy server for local addresses box. Alternatively, for more precise control, click the Advanced button and add the printer's IP address to the list of exceptions, for which the proxy server is not used.
  • In Safari for Mac OS, go to Safari, Preferences, Advanced and click the Proxies: Change Settings button. Add the printer's IP address or its domain name to the list of exceptions, for which the proxy server is not used.
Color Calibration and ICC profiling
After the firmware upgrade it is strongly recommended that you perform the color calibration and profile the papers. Not doing this, could cause inaccurate colors in your images.
How to upgrade my Printer driver
  1. To update the printer driver for any HP Designjet printer, go to http://www.hp.com/go/designjet and select Downloads, then Drivers.
    Figure : Browse for HP Designjet drivers
      note:
    Please fill in the registration form in next page. This will be very useful in future for support initiatives or information about your HP products. To avoid registration, you can skip it.
  2. Then select your printer and your preferred language.
  3. Follow the steps, 1 to 5 on the web, to update your system. Select the driver in the list, corresponding to the printer model that you want to update.
    Note the following table for more information
    Figure : More Information for Widows and Mac users
      note:
    In the Z2100 and the Z3100 printers, you should only install the HP-GL/2 driver if you have purchased the HPGL/2 upgrade accessory.
  4. Select the driver on the list. Click on Release Note document, if you can see more details about it.
  5. Then, click on Download lab, and execute it clicking by on the Run Button. Save the file in your disk, and execute it.
    Figure : File Download
How to upgrade the printer utilities (HP Printer Utility)
To update the printer driver for any HP Designjet printer, go to http://www.hp.com/go/designjet and select Downloads, then (Software) or Printer Utilities. You can also use the HP Knowledge Center as the focal web site for all technical information.
  1. Go to step 4 and select the utility on the list, if you click on the Utility name you can see more details.
  2. Then, click on Download lab, and execute it by clicking on the Run Button.
  3. Save the file in your disk, and execute it.
HP Proactive Support
HP Proactive Support helps reduce costly downtime by identifying, diagnosing, and resolving printer issues before they become problems for you. HP’s Proactive Support tool is designed to help businesses of all sizes reduce support costs and maximize productivity, all with the click of a mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control of your printing environment, with a clear focus on maximizing the value of your investment, increasing printer uptime, and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware updates.
You can enable Proactive Support in HP Printer Utility, you can specify the frequency of connections between your computer and HP’s Web server, and the frequency of diagnostics checks. You can also choose to run the diagnostic checks at any time.
If Proactive Support finds any potential problems, it notifies you with an alert, which will explain the problem and recommend a solution. In some cases, the solution may be applied automatically, in other cases, you may be asked to perform a procedure to solve the problem.
How to enable HP Proactive Support
Instructions for Windows users:
  • Open HP Printer Utility. Click on Support tab.
  • Go to HP Proactive Support tab, included in Troubleshooting and Help menu.
    Figure : HP Proactive Support
  • Configure HP Proactive Support using the following options.
    Figure : Configuring HP Proactive Support
Instruction for Mac users:
  • Go to Printer Status and click on Printer details.
  • The HP Printer Monitor will open.
    Figure : HP Printer Monitor
  • Go to HP Printer Monitor menu and select Preferences. Click on Enable HP Proactive Support to enable it.
    Figure : Preferences
How to Update Paper Presets
Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time. So the printer must be given a description of the requirements of each paper type. This description is called the “media” or “paper” profile. The paper profile contains the ICC profile, which describes the color characteristics of the paper; it also contains information on other characteristics and requirements of the paper that are not directly related to color. Existing paper profiles for your printer are already installed in the printer's software.
However, as it is inconvenient to scroll through a list of all paper types available, your printer only contains paper profiles for the most commonly used paper types. If you have a paper type for which your printer has no profile, you cannot select that paper type from the front-panel display.
Working with HP Papers
  • Use an HP factory paper profile by selecting the closest category and type in the front panel, or HP Printer Utility.
  • HP only provides profiles for HP paper types. If you do not find the paper profile you want on the Web, you may find that it has been added to the latest firmware for your printer. You can check the firmware release notes for information.
Working with Other Commercially-available Papers
  • Add custom paper type, and create an ICC profile.
  • Further information can be found in the HP Knowledge Center, Tips & Trick section.
      note:
    This method works for both HP and non-HP papers.
How to update your Advanced Profiling Solution
The HP Advanced Profiling Solution, is an accessory tailored for HP printers, it offers a powerful and automated, yet cost-effective color management system with a fully streamlined workflow that allows you to avoid the cost, hassle, and delay of offline measurement devices.
Steps to update your Advance Profiling Solution
Open HP Advanced Profiling Solution application, and go to Work Space tab
Select the Updates button. A pop-up message will appear showing the current version installed and the new version available.
Figure : Update - Version Info
If the user clicks on Download, the application will redirect the user to the corresponding web address.
Here the user can find the very latest version of HP ADVANCED PROFILING SOLUTION for both Windows and Mac operating systems.
Figure : HP Advanced Profiling Solution
Once downloaded, at installation time, the user can also read the version they are installing in the “Important Information” window.
Figure : Install HP Advanced Profiling Solution – Readme
How to update your EFI Designjet Edition RIP
EFI Designjet Edition RIP is the recommended RIP and proofing application tailored and optimized for a range of HP Designjet and Photosmart printers. You can buy this application as an accessory of your z3100 and z2100 printer.
EFI continues to develop its products even after product launch, e.g. to improve functionality or to increase printer support. Such software updates are available for download from the EFI website. This chapter describes how to install online updates.
For more information: www.hp.com/go/designjet/efi
Steps to update your EFI Designjet Edition RIP
Updating for Macintosh
Please note that to perform an online update your computer must have Internet access. It is recommended that you regularly run the update procedure to make sure you always have the latest version installed.
To update your software, proceed as follows:
  1. From the Help menu, select Online Update to set up a connection to the EFI server and open the Software Update Service dialog.
    Figure : Updater
  2. Exit all applications. Then click Next. A window with a list of currently available software updates opens.
    It displays which update files are available and also gives information regarding file size, date of creation, and version number.
  3. Select the checkboxes of the updates you wish to install and click Update now. The Software Update Service downloads and installs the appropriate files on your computer.
  4. Follow the on-screen instructions to complete installation and restart your computer.
Updating for Windows
During the installation of EFI Designer Edition, an icon is created in the system tray on the lower right of the computer desktop. This icon represents EFI Designer Edition Control.
EFI Designer Edition Control consists of a number of menu commands, which are accessed by rightclicking the EFI Designer Edition Control icon. These menu commands are all described below.
Figure : EFI Designer Edition Control - Menu commands
  note:
After installation the Efi Designjet edition control will be displayed in your task bar.
EFI Designer Edition Online Update
Please note that to perform an online update your computer must have Internet access. It is recommended that you regularly run the update procedure to make sure you always have the latest version installed.
To update your software, proceed as follows:
  1. Select EFI Designer Edition Online Update to set up a connection to the EFI server and open the Software Update Service dialog.
    Figure : Software Update Service
  2. Exit all applications. Then click Next. A window with a list of currently available software updates opens.
    It displays which update files are available and also gives information regarding file size, date of creation, and version number.
  3. Select the checkboxes of the updates you wish to install and click Update now. The Software Update Service downloads and installs the appropriate files on your computer.
  4. Follow the on-screen instructions to complete installation and restart your computer.
Auto start EFI Designer Edition Control
By default, EFI Designer Edition Control will be started automatically whenever you switch on your computer.
The command has a check mark next to it.
Select this command to remove the check mark if you do not want EFI Designer Edition Control to be started automatically. In this case, you can start the tool manually by clicking:
  • Start, All Programs, EFI Designer Edition, EFI Designer Edition Control (Windows XP)
  • Start, Program Files, EFI Designer Edition, EFI Designer Edition Control (Windows 2000/2003)
Exit
Select this command to exit EFI Designer Edition Control.
To restart, click:
  • Start, All Programs, EFI Designer Edition, EFI Designer Edition Control (Windows XP)
  • Start, Program Files, EFI Designer Edition, EFI Designer Edition Control (Windows 2000/2003)

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