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HP LaserJet M4345 MFP Series Products - First-time Setup and Install

Prepare the site
  • Select a well-ventilated, dust-free area to position the device.
  • Do not place the device in direct sunlight or in an environment where temperatures are outside the range of 10 degrees Celsius to 32.5 degrees Celsius (50 degrees Fahrenheit to 91 degrees Fahrenheit)
  • Allow adequate area for access to all areas of the device for routine maintenance, troubleshooting, and usage.
Unpack the device
  note:
Use this document for the full accessory installation. Disregard the individual guides in the product boxes .
  1. Install paper tray 3 (+ bundle only).
  2. Unpack the MFP.
  3. Remove the packaging.
  4. Place the engine on the paper tray 3 (+ bundle only).
  5. Remove the shipping tape.
  6. Install the output bin.
Prepare the hardware
  1. Attach the control panel overlay (if necessary).
  2. Lift the scanner lid and remove the foam.
  3. Unlock the scanner.
  4. Lift the cartridge door and remove the foam.
  5. Remove the toner cartridge packaging.
  6. Install the cartridge.
  7. Close the cartridge door.
  8. Open tray 2.
  9. Remove the cardboard.
  10. Adjust the paper guides.
  11. Load the print media.
  12. Close tray 2.
  13. Connect the network cable to the device.
      note:
    If connecting a USB cable, go to the "Install Hardware" section.
  14. (Optional) Connect the fax cable to the device.
  15. Plug in the power cord and turn on the device
Set up the control panel.
  1. Set language, date, time, and fax settings (if necessary) . If prompted, select your language, the date, and the time. Follow the instructions on the control panel.
  2. Set the media size and type for the input trays . At the control panel, touch Supplies Status , and then touch Trays . Touch the name of the tray, and touch Modify to change the media size or type for the tray.
  3. Find the IP address . On the control panel, touch Network Address , and then touch Print to print the Jetdirect configuration page. The IP address is on the Jetdirect page, under “TCP/IP”.
      note:
    You might need to assign an IP address depending on the type of network that is installed.
    If the address location displays a series of zeros, make sure that you are connected to the network and reprint the configuration page.
  4. Configure the IP address (if necessary) . On the control panel, touch Administration . Scroll to and touch Initial Setup , and then touch Networking and I/O . Touch Embedded Jetdirect , touch TCP/IP , and then touch IPV4 Settings . Touch Manual Settings , and then enter the IP Address , Subnet Mask , and Default Gateway .
Install the software
MS Windows software
  1. Insert the CD that came with the printer.
  2. On the welcome screen, click Install Printer . The Setup Wizard appears.
  3. Follow the on screen instructions.
      note:
    If the welcome screen does not appear, click Start and then click Run . Type X:SETUP, where X corresponds to the CD-ROM drive letter, and then click OK .
      note:
    If installing a fax driver, choose the “custom” software install.
    For a USB installation do not connect the USB cable until prompted by the software.
  4. Click Finish . If prompted, restart the computer.
  5. Test the software installation. Print a page from any program to make sure that the software is correctly installed.
      note:
    If the installation failed, reinstall the software or see Troubleshooting at the end of this guide.
Macintosh software
  1. Place the CD in the CD-ROM drive and run the installer. Complete an easy install.
  2. Connect to a Macintosh computer.
    1. Connect a USB cable between the device and the computer.
        note:
      HP does not recommend using USB hubs. Use a USB cable that is no longer than 2 meters (6.5 feet).
        note:
      Install the software before connecting the USB cable. If the USB cable was connected first, go to the next step . If the software installation was performed first, test the software installation.
  3. From Apple System Preferences (available on the Apple pull-down menu or in the dock), click the Print & Fax icon and then click the Printing tab at the top of the window.
  4. To add your new printer, click the ‘+’ icon to launch the Printer Browser . By default, the Printer Browser shows printers that are connected through USB, Bonjour, or Appletalk networking.
  5. From the Printer Browser window, select the HP printer. For Mac OS X V10.4: If HP software is installed, the printer software should be automatically configured.
  6. Click Add to create a printer queue. You are prompted to configure the installable options manually. Note: Mac OS X V10.2 and V10.3 might require you to manually select the printer model from the Printer Model drop-down list.
  7. Under Model Name , select your device and click Add.
Test the software installation
Print a page from any program to make sure that the software is correctly installed.
  note:
If the installation failed, reinstall the software or see the troubleshooting section.
The user guide is located on the CD and in the HP Easy Printer Care Software.
  note:
Save the boxes and the packing material in case you need to transport the device.
Register your device
Register at www.register.hp.com. This is the quickest and easiest way for you to register to receive the following information: technical support updates, enhanced support options, ideas for and ways to use your new HP device, and news about emerging technologies.
Install the send fax driver
If the fax driver was not previously installed, it can be installed now.
  1. Insert the CD that came with the device.
  2. On the welcome screen, click Install Printer.
    The setup wizard appears.
  3. Choose the "custom” install option, and select the Send Fax Driver in the installation options.
  4. Follow the onscreen instructions.
Set up the digital send features
  1. Open the web browser.
  2. Input device IP address (found on configuration page).
  3. Select the Digital Sending tab.
  4. Complete the information under General Settings : name, address, and other information.
  5. On the left navigation menu, select E-mail Settings.
  6. Input the SMTP server address, use the default From and Subject fields.
      note:
    If you are using an ISP (Internet Service Provider) for internet access and e-mail, you may need to contact your ISP to obtain the SMTP server name, and to determine if you need to enter an account name and password for SMTP authentication.
  7. On the left navigation menu select E-mail Address Book to enter frequently-used e-mail addresses and e-mail distribution lists.
      note:
    The Fax Address Book and Fax Speed Dials is also located in the left navigation area. These two features allow you to manage frequently-used fax numbers and speed dial lists.
To scan a document to your PC or network share folder
Use the Send To Folder option (on the left navigation bar) to set up one or more folder destinations.
For more information on configuring Send to Folder, consult the Embedded Web Server (EWS) User Guide.
  note:
See www.hp.com/support for more information about the digital send features.
Troubleshooting
Area
Symptom
Solution
Control-panel display
Blank
  • Make sure that the power cable is connected to a working power outlet.
  • Make sure that the device is turned on.
  • Turn off the device, reset the formatter, and then turn on the device.
Buttons appear grey
  • Make sure that the scanner lock is in the unlock position.
  • Turn off the device, and then turn it on again.
Load letter/A4 error message
  • Make sure that the media is loaded long-edge leading (with the shortedge toward you.
Print
Not printing
  • Check the network or USB cable.
  • If you are printing over a network, print a configuration page and make sure that the IP address is correct.
  • Reinstall the print driver.
Jams
  • Make sure that the orange packing tape, cardboard, and orange plastic shipping locks have been removed.
  • Make sure that you are using supported print media. See the user reference guide on the CD-ROM for more information.
  • Make sure that the media is loaded correctly.
Blank pages
  • Make sure that the pull tape is removed from the print cartridge.
Copy
Buttons appear grey
  • Make sure that the scanner lock is in the unlock position.
  • Turn off the device, and then turn it on again.
Fax
Buttons appear grey or fax is not available
  • Enter the fax number, locale, and date/time to make sure that the fax is configured correctly.
No fax icon on the control-panel display
  • Make sure that the fax card is installed in the formatter correctly, and that none of the pins are bent.
  • Print a configuration page and check the modem status. If “Operational/ Enabled” is not listed, it might be disabled or there might be a problem with the fax hardware. See the analog fax user guide for more information.
Fax icon displays: “Not Configured”
  • Go to the Administration menu and activate the Fax Setup Wizard.
  • Make the required entries to activate the fax.
Fax configured but not sending fax (phone line not connected)
  • Make sure to use the phone cord that came with the device.
  • Make sure that the phone cord is connected securely to the device and to an active telephone port.
      note:
    Use a telephone to verify that the port is active.
Fax configured but not sending fax (phone line incompatible).
  • Make sure that the fax is connected to a dedicated analog telephone line.
Fax configured but not receiving fax.
  • Make sure that a line splitter or surge-protection device is not being used.
  • Make sure that voice mail or an answering machine is not receiving the incoming fax before the device. Remove these, or set the device “rings-toanswer” to a lower number.
  • Make sure that a roll-over line is not being used, and that the fax is connected to a dedicated analog telephone line.
E-mail
Digital sending tab in the embedded Web server (EWS) does not appear.
  1. An administrative password might be configured.
  2. Select Log On in the upper right corner of the EWS.
E-mail Gateway Not Responding appears on the control panel display when attempting to send an e-mail.
  1. The SMTP gateway address might be incorrect. Contact you IT administrator to obtain the correct address.
  2. If you are using an Internet Service Provider (ISP) for e-mail, contact your ISP provider for the hostname of your SMTP gateway (request the fully qualified domain name (FQDN), no the IP address).
  3. Make sure that the entered SMTP authentication user name and password are correct.
      note:
    Not all SMTP gateways require a user name and password.
The “from” address cannot be changed in Send E-mail .
  • The “Prevent Device User from changing the e-mail address” feature in the EWS might be selected, or “Device Authentication” is enabled.
You want to scan and send-to-email in black and white TIFF format.
  • Use the EWS to change the default image file format by selecting Digital Sending , Send to E-mail , and Advanced .
You want to change the file type or the color setting for e-mail attachments.
  • On the control-panel e-mail feature, select More Options to change the image file format before sending the e-mail.
A “job failed” message is received with a document is scanned and sent to e-mail.
  1. Send a test e-mail to make sure that the e-mail address is correct.
  2. Make sure that the scanned document does not exceed your SMTP gateway’s maximum allowable attachment size.
    If it does, use the EWS to change the size by selecting Digital Sending and Send to E-mail .
All symptoms.
  • See the user reference guide on the CD-ROM for more information.

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